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Mouse/usb/bluetooth issues

Guest Colleen Miller1

By Guest Colleen Miller1
in Microsoft Products Support & Discussions

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Guest Colleen Miller1

Guest Colleen Miller1

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Issue:- Bluetooth mice will not stay connected to Surface Book 3. There is the ping of disconnection and then one for reconnection about every 45 seconds to a minute, but sometimes it randomly works for a whole day. I've listed everything I've tried further down. It works fine with Bluetooth headphones. I have this update available but it always has an error when I try to re-download. It won't let me add a picture but the update is "Hewlett-Packard - USB - 4/8/2019 12:00:00 AM - 1.0.0.237" and the error is "Install error - 0x80070103"Time frame:-About a yearAlready tried:-Different mice-Changi

 

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