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New laptop crashing frequently - how can I debug it?

Guest SE Seattle Tool Library

By Guest SE Seattle Tool Library
in Microsoft Products Support & Discussions

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Guest SE Seattle Tool Library

Guest SE Seattle Tool Library

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I'm trying to fix a laptop used by a nonprofit organization that was purchased new directly from HP in November 2022. It has had several BSOD failures and has also several times suddenly displayed a completely black screen and become unresponsive to anything except holding down the power button to shut down. We only use it about 6 hours a week for simple web-based applications and haven't loaded any third party software besides Chrome. Last Tuesday I did a Reset with the Clean Drive option to reinstall Windows 11. The crashes actually seem to be happening more often. I tried looking at the min

 

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