Some icons gone

[Guest KevinR]

I run WinXP Home and upgraded from FAT32 to NTFS a couple of months ago.

After that, every few days some of my icons changed to the blank box icon.

Not all icons were affected. My Documents, My Computer, Recycle bin were not

affected. But many of my program icons were: most of Microsoft Office

including the .doc and .xls files, but other programs (eg ZoneAlarm) were

not. I have tried to do a system restore, but system restore isn't working

(it is reporting an error and I think a previous restore point has become

corrupt and I now have to remove all restore points). I appears that for

those applications affected, all icons have become the blank boxes: that is

the icons on the desktop, in the start/program menu and the documents

themselves. Anyone got any ideas?

--

Thanks, Kevin

[Guest Elmo]

Re: Some icons gone

 

KevinR wrote:

> I run WinXP Home and upgraded from FAT32 to NTFS a couple of months ago.

> After that, every few days some of my icons changed to the blank box icon.

> Not all icons were affected. My Documents, My Computer, Recycle bin were not

> affected. But many of my program icons were: most of Microsoft Office

> including the .doc and .xls files, but other programs (eg ZoneAlarm) were

> not. I have tried to do a system restore, but system restore isn't working

> (it is reporting an error and I think a previous restore point has become

> corrupt and I now have to remove all restore points). It appears that for

> those applications affected, all icons have become the blank boxes: that is,

> the icons on the desktop, in the start/program menu and the documents

> themselves. Anyone got any ideas?

 

Line 121. Increase Icon Cache

http://www.kellys-korner-xp.com/xp_tweaks.htm

 

--

Joe =o)

[Guest KevinR]

Re: Some icons gone

 

Joe/Elmo - I downloaded and ran the script, logged out and back in, but it

hasn't fixed the problem. I've also tried rebooting. At the same time this

problem first started, I also started receiving windows update reports that

updates for .net framework (KB928365 & KB928366) failed to instal. Yesterdays

monthly updates all installed ok, but not the two .net updates. And all this

happened a week or so after I changed from FAT32 to NTFS. Back to the icons.

All the Microsoft Office icons (prgrams and documents) have changed to the

blank icons, apart from Microsoft Photodraw documents (*.mix *.pcx) but the

program icon has become blank too. Acrobat reader program icon and *.pdf have

also gone blank. My digital camera software icons have gone blank, but the

photos themselves (*.jpg) still have the icon that the camera software gave

them. But all other programs still have the correct icons, so the problem is

confined to Microsoft Office, acrobat reader and my digital camera software.

I'd really appreciate any more suggestions you can give me. Thanks, Kevin

[Guest Elmo]

Re: Some icons gone

 

KevinR wrote:

> Joe/Elmo - I downloaded and ran the script, logged out and back in, but it

> hasn't fixed the problem. I've also tried rebooting. At the same time this

> problem first started, I also started receiving windows update reports that

> updates for .net framework (KB928365 & KB928366) failed to install. Yesterday's

> monthly updates all installed ok, but not the two .net updates. And all this

> happened a week or so after I changed from FAT32 to NTFS. Back to the icons.

> All the Microsoft Office icons (programs and documents) have changed to the

> blank icons, apart from Microsoft Photodraw documents (*.mix *.pcx) but the

> program icon has become blank too. Acrobat reader program icon and *.pdf have

> also gone blank. My digital camera software icons have gone blank, but the

> photos themselves (*.jpg) still have the icon that the camera software gave

> them. But all other programs still have the correct icons, so the problem is

> confined to Microsoft Office, acrobat reader and my digital camera software.

> I'd really appreciate any more suggestions you can give me. Thanks, Kevin

 

This Google Groups thread suggests you:

 

- disable your av software:

 

"Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527

 

Tip: Temporarily disable real-time protection by your anti-virus and/or

anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG

Anti-Spyware) and/or any third-party firewall (e.g., ZA)."

 

- Remove, then reinstall .Net framework:

 

"Uninstall the piece of crap .NET, reboot, reinstall the piece of crap

..NET, install any updates to the piece of crap .NET via Microsoft

Update, then reboot and hope it's resolved."

 

- a Cleanup tool:

 

Microsoft puts out a CleanUp Tool that I installed. However, when I

tried to run it, it came up with a list of 33 application installed on

my computer that it says may not work properly after the cleanup tool

runs. Of course, after reading this, I did not run the clean up tool.

 

- and a solution, of sorts:

 

"Fortunately, I was able to install all of the .NetFrame stuff from my

downloads. Then I went thru the updates to get 2-updates that I did not

have. Anyway, all is working great now.

 

I saved all of the .NetFrame (Crap) installations because I know I will

have to do the exact same thing again... each time another stupid update

come out. I'm sick of these updates, but at least my problems are

solved for a month or so (until the next update)."

 

 

See what else is suggested here:

 

http://groups.google.com/groups/search?q=KB928365+failed+to+install&qt_s=Search+Groups

 

For the original problem:

 

"One way might be via TweakUI (for XP). If this is not

installed on your system, then download it from

http://www.microsoft.com/windowsxp/pro/downloads/powertoys.asp "

 

Look at the many helpful suggestions here on Kelly's site:

http://www.kellys-korner-xp.com/xp_i.htm

 

hth,

 

--

Joe =o)

[Guest KevinR]

Re: Some icons gone

 

Joe, thanks for your detailed reply. I followed the .net instructions and

have successfully solved that problem. But I'm still experiencing the icons

problem. I have tried TweakUI, but that didn't fix it. I then tried repairing

Adobe Reader from Control Panel then Add/Remove Programs. Thsi reinstated the

icons for *.pdf correctly. It also reinstated an icon for the program: but

not the correct one! So I tried to repair office but received a message "This

package could not be opened. Verify that the patch exists and that you can

access it, or contact the application vendor to verify that it is a valid

Windows Installer patch package." I think I'll have to completely reinstal

Office. Oddly enough the Outlook icon on the desktop is ok. But all the other

Office icons are affected. Thanks for all your help, Kevin

[Guest KevinR]

Re: Some icons gone

 

Joe, I've fixed the proble. To fix the .net problem I had to download the

Microsft uninstaller. I used this to uninstall Office too, then reinstalled

it from the CDs. Now all icons are back. Thanks for your help. Kevin

[Guest Elmo]

Re: Some icons gone

 

KevinR wrote:

> Joe, I've fixed the proble. To fix the .net problem I had to download the

> Microsft uninstaller. I used this to uninstall Office too, then reinstalled

> it from the CDs. Now all icons are back. Thanks for your help. Kevin

 

Great news!

 

--

Joe =o)