Latest Breed of Malware Difficult To Impossible to Clean!

[petef]

The bottom line is most people allow these worst cases to be installed or have no protection. Once educated they learn. If not charge them a bucket of money. Then they will listen and be educated. No pain. No gain.

 

I agree because many of my customers seem to learn. My happiest customers

are the ones where I do the cleaning on-site and have the opportunity to

educate them as the scans are being performed. The ones that tend to get

re-infected are more typically the ones who just drop off the computer for

cleaning and don't get the benefit of 30 to 60 minutes of ediucation on how

to keep safe. The worse case is when they have a house full of young

computer users and multiple user accounts on the PC. I can eduucate

mom or dad but it so difficult to get the same education to all the family

members.

 

This new breed of malware is going to decrease the number of customers

I can educate if I can no longer perform the scan onsite due to having

to slave the drive for cleaning. That's not a good thing. Again this is

another reason why the new breed of anti-malware products needs to

be a bootable CD that runs in another OS such as Linux to perform the

scans and delete the nasty files and registry entries.

 

---pete---

[RandyL]

It's almost always the kids isn't it pete? Charge them the bucket load and tell them it was the kids fault.

 

Maybe then the parents will do the job of parenting and monitor their usuage instead of using the computer as a baby sitter so they can do do their own thing.

 

It might also be a good time to teach the kids to pay for things instead of trying to get something for nothing. Stuff like free music or cool games isn't free once the kid loses the allowance for 3 years to pay for the cleanup.

 

And if the parents lose 6 months of their pay to pay off the law suit I'll bet they pay much more attention to their kids.

 

I have very little sympathy after the first time. That's why I tell people on this forum to dump the crap for good or we can't help them.

[Tony D]

To answer Pete's question on how long it takes to scan a USB connected drive: That of course depends on the quantitiy of data and the speed of the drive. I think typically, you're looking at about an hour with USB 2. I can't say for sure, but I think it may be faster than connecting as an actual slave.

[petef]

To answer Pete's question on how long it takes to scan a USB connected drive: That of course depends on the quantitiy of data and the speed of the drive. I think typically, you're looking at about an hour with USB 2. I can't say for sure, but I think it may be faster than connecting as an actual slave.

 

Reason I asked is that a scan via USB drive should be considerably slower

than a slaved drive and I was wondering about how much slower it actualy

is. If you say 1 hour to scan a typical hard drive, I think that is quite

reasonalble because the typical internal hard drive I encounter takes

about 35 to 60 minutes to perform a complete scan using SAS or NOD32.

 

---pete---