Had a trojan - no longer have administrative rights

[Guest dubbleu_b]

Really hoping someone has a solution...

I am running Windows XP Professional SP2. I am the only user of my computer

and my account was set up with administrator rights. I had a trojan which is

now cleared. But the virus changed something in my registry so that I am now

locked out of any administrator functions - both in my user account AND under

the default Administrator account, even in safe mode.

 

I cannot access my control panel through the start menu or through start

-Run: control.exe, cannot right click on my computer to get properties,

cannot create new user accounts, etc. I always get a message that the

operation has been canceled due to restrictions on this computer.

 

I already tried a system restore but that did not bring back my control

panel or administrative rights.

Any assistance would be sincerely apprectiated.

Wendy

[Guest PA Bear]

Re: Had a trojan - no longer have administrative rights

 

Run a /thorough/ check for hijackware, including posting your hijackthis log

to an appropriate forum.

 

Checking for/Help with Hijackware

http://aumha.org/a/parasite.htm

http://aumha.org/a/quickfix.htm

http://aumha.net/viewtopic.php?t=5878

http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction

http://mvps.org/winhelp2002/unwanted.htm

http://inetexplorer.mvps.org/data/prevention.htm

http://inetexplorer.mvps.org/tshoot.html

http://www.mvps.org/sramesh2k/Malware_Defence.htm

http://defendingyourmachine2.blogspot.com/

http://www.elephantboycomputers.com/page2.html#Removing_Malware

 

When all else fails, HijackThis v1.99.1

(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.

It will help you to both identify and remove any hijackware/spyware with

assistance from an expert. **Post your log to

http://forums.spybot.info/forumdisplay.php?f=22,

http://castlecops.com/forum67.html,

http://forums.subratam.org/index.php?showforum=7,

http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert

analysis, not here.**

 

If the procedures look too complex - and there is no shame in admitting this

isn't your cup of tea - take the machine to a local, reputable and

independent (i.e., not BigBoxStoreUSA) computer repair shop.

 

--

~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin; DTS-L.org

 

dubbleu_b wrote:

> Really hoping someone has a solution...

> I am running Windows XP Professional SP2. I am the only user of my

> computer

> and my account was set up with administrator rights. I had a trojan which

> is

> now cleared. But the virus changed something in my registry so that I am

> now

> locked out of any administrator functions - both in my user account AND

> under the default Administrator account, even in safe mode.

>

> I cannot access my control panel through the start menu or through start

> -Run: control.exe, cannot right click on my computer to get properties,

> cannot create new user accounts, etc. I always get a message that the

> operation has been canceled due to restrictions on this computer.

>

> I already tried a system restore but that did not bring back my control

> panel or administrative rights.

> Any assistance would be sincerely apprectiated.

> Wendy