Computer updates don't work

[gousbi]

Hi

 

I have an HP computer which runs on Windows Vista. Often I try to shut down my PC, at which point it starts trying to install HP updates. However, I come back to the PC several hours later to find that it is still trying to do the same installation process, and the only way to shut the PC down is to turn it off at the plug. I have also had problems when Mozilla Firefox tries to install updates.

 

I have run a Hijack This report, which hasn't come up with anything useful, so I am at a loss as to what to try next.

 

Any ideas?

 

Thanks

 

Susie

[Dalo Harkin]

Have you looked at your available hard drive space??

I have seen problems like this and they didnt have enough space for the updates to install

 

*Didn't notice this was your first post:-

Welcome to FPCH :D

Edited July 24, 2008 by Dalo Harkin

[Guest Wolfeymole]

Do you have an HP printer Gousbi?

 

Welcome to FPCH by the way.

[gousbi]

Hello

 

I've checked my available hard drive space (I'm assuming that's the C drive we're talking about?) and I've got 254 of a possible 327 remaining. For the Factory Image I've only got 1.40 of 7.52...

 

My printer is an Epson Stylus which doesn't agree very well with windows vista.

 

 

Anything else you can think of ?!

[RandyL]

Hi gousbi;

I don't know what's interfering with your HP and FireFox auto updates. It could well be one of your security applications. In my opinion though Auto HP Updates is buggy.

 

In the mean time you could disable automatic updates. Nothing on my system is set to auto including HP updates. To disable HP auto updates open HP Update from All Programs and click Settings. Here you can choose your options.

 

To get the updates manually go to the HP site and choose Drivers and Downloads for your model. This will give you the options to update that are not included in the Auto Updates.

[gousbi]

Hi

 

Thanks for the response... I've just tried to reply but I don't think it went through, so apologies if you get this twice.

 

This evening everything was working ok on my pc, but I clicked 'ok' on a request for an itunes update, and since then I have been unable to open up the internet, and when I tried to click on HP updates it wouldn't work either. I have tried to reboot several times but each time I end up having to disconnect the kettle lead in order to shut down (the PC is currently frozen as I type this - I've had to hook up my old laptop).

I managed to get into safe mode and run hijack this and have attached a copy (I am a one trick pony and this is the only thing I know to do when things aren't working properly). I've run an analysis of the report but nothing interesting came up, except to say that my windows pack needs updating and that I appear not to be using any antivirus (I am running Zone Alarm, which says that the antivirus is activated).

 

Now I am just sitting here cursing the day I decided to welcome a new PC running Windows Vista into my life!! Any thoughts?

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = News, Sport, Music, Movies, Money, Cars, Shopping and more from the MSN UK

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Aide pour le lien d'Adobe PDF Reader - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O2 - BHO: Programme d'aide de l'Assistant de connexion Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll

O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe

O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE

O4 - HKLM\..\Run: [OsdMaestro] "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe"

O4 - HKLM\..\Run: [iAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"

O4 - HKLM\..\Run: [startCCC] "c:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [CCUTRAYICON] FactoryMode

O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"

O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [ZSSnp211] C:\Windows\ZSSnp211.exe

O4 - HKLM\..\Run: [Domino] C:\Windows\Domino.exe

O4 - HKLM\..\Run: [OPSE reminder] "C:\Program Files\ScanSoft\OmniPageSE2.0\EregFre\Ereg.exe" -r "C:\Program Files\ScanSoft\OmniPageSE2.0\EregFre\ereg.ini"

O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter

O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'SERVICE LOCAL')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'SERVICE LOCAL')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'SERVICE RÉSEAU')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Console Java (Sun) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll (file missing)

O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O13 - Gopher Prefix:

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Downloads\aawservice.exe

O23 - Service: Intel® Alert Service (AlertService) - Intel® Corporation - C:\Program Files\Intel\IntelDH\CCU\AlertService.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe

O23 - Service: DQLWinService - Unknown owner - C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe

O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Intel DH Service (IntelDHSvcConf) - Intel® Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Tools\IntelDHSvcConf.exe

O23 - Service: Service de l'iPod (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Intel® Software Services Manager (ISSM) - Intel® Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\ISSM.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: Intel® Viiv Media Server (M1 Server) - Unknown owner - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\mediaserver.exe

O23 - Service: Intel® Application Tracker (MCLServiceATL) - Intel® Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\MCLServiceATL.exe

O23 - Service: Intel® Remoting Service (Remote UI Service) - Intel® Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\Remote UI Service.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe

--

End of file - 7809 bytes

[Seth]

Disable ZoneAlarm and then see if Firefox updates.

 

If not, go into Safe Mode with Networking by continuously tapping F8 as soon as you turn on the computer. Can Firefox update now?

 

BTW- I agree with Randy in turning off auto HP updates.

[gousbi]

Hi

 

All seems to be working fine now thanks - HP updates are no longer automatic and as long as I turn off my firewall I can load all updates without my computer going into meltdown.

 

Thanks very much for your help!

[Guest Wolfeymole]

It's good to hear your back to normal Gousbi. :)

[Dalo Harkin]

Glad its all sorted :)

[maynardvdm]

Good to hear that your PC is working again :)

 

If you have any other questions you know where to ask :)

[Seth]

You're welcome.

 

You should be able to set ZA's permissions to allow whatever you like through.

[Guest Wolfeymole]

This thread appears to be solved and is now closed

 

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