MS Office 2007 updates failing to install on XP Pro

[Goku]

Please perform the following instructions and see if they help or not.

 

1. Open Internet Explorer, click on Tools and select Internet Options.

 

2. Once the Internet Options window opens, click the Security tab.

 

3. Click the Trusted Sites icon and then click on the Sites... button.

 

4. Uncheck the Require server verification (https:) for all sites in this zone checkbox and add the following sites to your Zone. You do this by simply typing in the addresses below into the field next to the Add button.

 

https://*.microsoft.com

http://*.microsoft.com

 

Click OK to go back to the Internet Options window and click OK again to go back to your browser. Run the Microsoft Updates scan and your updates should now download and install properly. Please try the above and let us know how it goes. Good Luck. :)

 

-- Goku

Edited August 3, 2008 by Goku

[russbarnes]

Thanks Goku, your post looked promising and I added Microsoft to the trusted sites list just how you mentioned. Unfortunately the updates still failed upon installation. I have decided to look at one update, Update for the 2007 Microsoft Office System (KB946691) and see if could install them manually on its own. I went to the Microsoft site downloaded this update but then a dialog box appeared with the following error.

I’ve noticed that it mentions something about my Pilot wireless Mouse two paragraphs down.

Update for Office 2007 (KB946691) has encountered a problem and needs to close. We are sorry for the inconvenience.

<?xml version="1.0" encoding="UTF-16"?>

<DATABASE>

<EXE NAME="office2007-kb946691-fullfile-x86-glb[1].exe" FILTER="GRABMI_FILTER_PRIVACY">

<MATCHING_FILE NAME="office2007-kb946691-fullfile-x86-glb[1].exe" SIZE="6210064" CHECKSUM="0x85AAC13F" BIN_FILE_VERSION="12.0.6303.5000" BIN_PRODUCT_VERSION="6303.0.0.0" PRODUCT_VERSION="6303" FILE_DESCRIPTION="Update for Office 2007 (KB946691)" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Office" FILE_VERSION="12.0.6303.5000" LEGAL_COPYRIGHT="© 2008 Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x0" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5F95F6" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="12.0.6303.5000" UPTO_BIN_PRODUCT_VERSION="6303.0.0.0" LINK_DATE="12/06/2007 21:24:32" UPTO_LINK_DATE="12/06/2007 21:24:32" VER_LANGUAGE="Language Neutral [0x0]" />

</EXE>

<EXE NAME="kmw_dll.dll" FILTER="GRABMI_FILTER_THISFILEONLY">

<MATCHING_FILE NAME="kmw_dll.dll" SIZE="110592" CHECKSUM="0xF5C55674" BIN_FILE_VERSION="6.22.4.1" BIN_PRODUCT_VERSION="6.22.4.1" PRODUCT_VERSION="6.22.4.1" FILE_DESCRIPTION="Kensington MouseWorks Driver DLL" COMPANY_NAME="Kensington Technology Group" PRODUCT_NAME="KMW" FILE_VERSION="6.22.4.1" ORIGINAL_FILENAME="KMW_ShowDLL.dll" INTERNAL_NAME="KMW_ShowDLL.dll" LEGAL_COPYRIGHT="Copyright ©2004 ACCO Brands, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x24C9A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.22.4.1" UPTO_BIN_PRODUCT_VERSION="6.22.4.1" LINK_DATE="07/25/2006 17:01:52" UPTO_LINK_DATE="07/25/2006 17:01:52" VER_LANGUAGE="English (United States) [0x409]" />

</EXE>

<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">

<MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x7D737C09" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF44A2" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:24" UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English (United States) [0x409]" />

</EXE>

</DATABASE>

[Goku]

That might be a pointer towards the cause of the problem but unfortunately, I don't understand any of the below. Perhaps someone with better knowledge of HTML might understand it.

 

Meanwhile, have you tried the basic troubleshooting steps Microsoft recommends? If not, then please try them and see if they help or not. :)

 

How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues

 

-- Goku

[russbarnes]

Thanks Goku

I tried the link to the Microsoft Support page but that didn't really help with my Office 2007 Updates problem. It’s difficult to work out what is causing the problem. I have tried uninstalling then reinstalling but the problem still exists. There are no error numbers, so I can't even have a Google to see what a particular error code means. I have painfully tried to install an update on its own but as per the above post there seems to be a lot of HTML to decipher.

Thanks for everyone’s help so far though.

[Goku]

No problem Russ. We will try to help you as much as we can. Just hang in there till I search for an alternate solution.

 

Thank you for your patience and co-operation. :)

 

-- Goku

[Goku]

OK, I searched your problem again and it seems that the problem is caused due to a corrupt installation of the Windows Update Agent. Please download the standalone version of the latest version of the program from the following link and reinstall the application.

 

Windows Update Agent 7.1.6001.65 (Direct Link)

 

After you have downloaded the file, install it and reboot your computer. See if you can install the updates or not. Let us know how it goes. Good Luck. :)

 

-- Goku

[maynardvdm]

Hi

 

I have done some searching and found a few sites that said SP3 is the problem.

 

But before uninstalling SP3. Try this

 

Open notepad (NOT wordpad) and copy everything in the codebox below and paste into notepad:

 

regsvr32 /s wuapi.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll

 

In notepad, click on file then choose "save as" and type "fix.bat" (Including the quotes) and save it to your Desktop

 

Now dubble-click on fix.bat

 

When it is finished try the updates again.

 

Tell us if it is working or not.

[russbarnes]

Thanks guys! Everyone is being extremely patient & helpful!!

 

I've tried both fixes but unfortunately the updates are still failing. Does make me wonder if it is Windows Service Pack 3 screwing everything up. I'm ready to launch my laptop out the window. Anyone want to attend the launch?

[danzil]

try booting into safe mode (tapping f8 at startup)

then type this in the sart>rin command %systemroot% now scroll to "softwaredistibutions" rename that to softwaredistibutions.old click yes to accept IF prompted.

now reboot into normal mode and got to the windows updates site and try again.

let me know if this does.does not work and i will try a few other things

kind regards

danzil

(you will not be able to rename software distributions folder properly in normal mode so safe mode it has to be)

[russbarnes]

I booted up in safe mode & renamed the soft distribution folder with .old after it. Rebooted & went back to the Windows Update site. I ran the check for updates & Windows found 9 Office 2007 updates. I downloaded the updates then it automatically began to install them. Fingers crossed i thought it was sorted but the dreaded failed... after every update appeared.

Initializing installation... done!

Installing Security Update for the 2007 Microsoft Office System (KB947801) (update 1 of 9)... failed!

Installing Security Update for Microsoft Office Excel 2007 (KB946974) (update 2 of 9)... failed!

Installing Update for the 2007 Microsoft Office System (KB946691) (update 3 of 9)... failed!

Installing Security Update for Microsoft Office Publisher 2007 (KB950114) (update 4 of 9)... failed!

Installing Security Update for Microsoft Office Word 2007 (KB950113) (update 5 of 9)... failed!

Installing Security Update for Microsoft Office system 2007 (KB951808) (update 6 of 9)... failed!

Installing Update for Microsoft Office Outlook 2007 (KB952142) (update 7 of 9)... failed!

Installing Update for Microsoft Office Outlook 2007 Junk Email Filter (KB953463) (update 8 of 9)... failed!

Installing Security Update for SQL Server 2005 Service Pack 2 (KB948109) (update 9 of 9)... failed!

[maynardvdm]

Hi

 

While you wait for more suggestions please do the following:

 

 

Download and Run Malwarebytes Anti-Malware

• Download Malwarebytes' Anti-Malware and install the program
  
• At the end, make sure a checkmark is placed next to:
  

• 
  o Update Malwarebytes' Anti-Malware
  o Launch Malwarebytes' Anti-Malware
  
• Click Finish
  
• If an update is found, it will download and install the latest version
  
• Once the program has loaded, select Perform full scan, then click Scan
  
• When the scan is complete, click OK, then Show Results to view the results
  
• Be sure that everything is checked, and click Remove Selected
  
• When completed, a log will open in Notepad. Include this log in your next reply
  

Note:

If you for some reason lose the log, it can be retrieved manually from this location:

C:\Documents and Settings\<your username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

[russbarnes]

Hi Maynardvdm

I have installed & ran a FULL SCAN as requested. It found one adware file and a Trojan which was linked to a Microsoft registry key. I have seletect both & removed them. Below is the full report which i received after the removal of the adware/Trojan files. Hope it helps!

Cheers, Russ:)

Malwarebytes' Anti-Malware 1.24

Database version: 1028

Windows 5.1.2600 Service Pack 3

23:58:25 05/08/2008

mbam-log-8-5-2008 (23-58-25).txt

Scan type: Full Scan (C:\|)

Objects scanned: 108356

Time elapsed: 47 minute(s), 23 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 2

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ce7c3cf0-4b15-11d1-abed-709549c10000} (Trojan.BHO) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\MediaHoldings (Adware.PlayMP3Z) -> Quarantined and deleted successfully.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

[danzil]

may i ask is this a 100% legit copy of office.

have you tried popping the cd in the drive and choosing the repiar office option.....do you have the office 2007 service pack installed....sorry if this have been asked and answered

i will get back to you later im going to have a look to see what i can find...

regards

danzil

:)

[russbarnes]

Hi Danzil

It’s definitely 100% a legitimate copy of Microsoft Office Professional 2007 with Business Contact Manager. I purchased the office software when i bought my laptop. I have tried repairing the software a few times but it doesn’t seem to do anything. The programs e.g. Outlook, Word, Excel etc all work fine without any problems. It’s just the windows updates that won’t install for some bizarre reason. I have Windows XP service pack 3 installed and 2007 Microsoft Office Suite Service Pack 1 (SP1) installed already too. I probably have mentioned it but it’s no harm listing it again.

Cheers mate!

Russ:cool:

[danzil]

can you go right click my computer

then click manage. then event viewer under applications is there anything in there relating to office 2007 at all?

and also look in microsoft office diagnostics too.

post back to us what you find,,, i will see if i can think of anything else that could be causing this.

regards

danzil

:)

[danzil]

I am going to be offline till tomoro. i only finished work an hour or so ago.

and i need to eat.so i will check back tomoro.

i will endeavour to look later htough if i can.

regards

danzil

:)

[russbarnes]

I have found the Event Viewer through >My Computer >Manage and have noticed two relating to MS Office. One called MS Office Diagnostics the other MS Office Sessions. I was going to save the reports in .txt file format but this would have been an extremely long post. I was looking at the Application report under >My Computer > Manage >Event Viewer >Application and noticed the following failure.

08/2008 19:08:00 MsiInstaller Information None 11708 NT AUTHORITY\SYSTEM RUSSELL Product: Microsoft Office Professional Hybrid 2007 -- Installation failed.

I have noticed this before, Microsoft Office Professional Hybrid 2007. I’ve had a Google and can’t really make sense of the Hybrid version of Office Pro 2007. I did start out at the very beginning of this post talking about how I had to remove Office Pro 2007 due to an error in PowerPoint. Since reinstalling the Office suite from the original software CD I have noticed that Office Pro Hybrid 2007 has appeared.

Thanks for your speedy responses Danzil. Have a look at this another day mate. I’ll see if I can find anything more.

Ta

Russ;)

[Dalo Harkin]

Russ - when you removed office did you also remove the updates??

(originally)

[maynardvdm]

Hi Russ

 

We think the place where you bought this might have sold you a Trial version.

 

To make sure please to this:

 

WGA Diagnostic Tool:

Please follow this WGA troubleshooting procedure:

• Download and install the WGA Diagnostic Tool: WGA Diagnostic Tool WGA
  
• This is a direct download
  
• Click Run and Run again
  
• Click Continue
  
• Please be patient it takes a few seconds to run.
  
• Click Copy
  
• Next open Notepad, in the empty pane right click and select Paste
  
• Click on the Office Tab and copy and paste to notepad also.
  
• Please post (reply) with the results.
  

[russbarnes]

I think I may have left the office updates and not un-installed them. I have noticed that you cannot un-install Windows Installer 3.0 from the Add/Remove programs. It doesn’t have the option to remove it or make any changes. I purchased my laptop brand new from Dell along the Microsoft Office Professional 2007 with Business Contact Manger software. There are two CD’s, one for Office and the other is separate for installing Business Contact Manager (which I cannot install). The MSQL service doesn’t work on my laptop. I have my own unique license key to use Microsoft Office Professional 2007 with Business Contact Manger software so it cannot be a trial version.

Thanks, Russ:p

[Dalo Harkin]

Right try this one more time:-

Uninstall Office 2007 using add/remove.

Restart

Manually go to C:/program files/microsoft office - delete the whole file.

goto add/remove and remove any trace of office from there

Restart check its all gone and then reinstall and try and do the updates and make sure that office is set to ALLOWED in the firewall.

Edited August 7, 2008 by maynardvdm

[danzil]

if that fails please try removing it from the start>run installer directory.that has always worked for me..if you need directions let me know.

regards

danzil

:)

[russbarnes]

Maynardvdm as requested.

Windows Report

Diagnostic Report (1.7.0095.0):

-----------------------------------------

WGA Data-->

Validation Status: Genuine

Validation Code: 0

Online Validation Code: N/A

Cached Validation Code: N/A

Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT

Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=

Windows Product ID: 76487-OEM-2211906-00102

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 5.1.2600.2.00010100.3.0.pro

CSVLK Server: N/A

CSVLK PID: N/A

ID: {83C52381-B0B0-4C16-B9B9-B36A1242781F}(3)

Is Admin: Yes

TestCab: 0x0

WGA Version: Registered, 1.7.69.2

Signed By: Microsoft

Product Name: N/A

Architecture: N/A

Build lab: N/A

TTS Error: N/A

Validation Diagnostic: 025D1FF3-171-1

Resolution Status: N/A

WgaER Data-->

ThreatID(s): N/A

Version: N/A

WGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

WGATray.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 100 Genuine

2007 Microsoft Office system - 100 Genuine

OGA Version: Registered, 1.6.28.0

Signed By: Microsoft

Office Diagnostics: 025D1FF3-171-1

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{83C52381-B0B0-4C16-B9B9-B36A1242781F}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2603210409-2346291544-694270246</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1501 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.6.3 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071207000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>395833E70184207E</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron 1501</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>C2232A75F8E05AE</Val><Hash>qOhIbHBcrUHbuZZ2uGCSLN8ejeA=</Hash><Pid>89451-OEM-6672734-15271</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Office Report

Diagnostic Report (1.7.0095.0):

-----------------------------------------

WGA Data-->

Validation Status: Genuine

Validation Code: 0

Online Validation Code: N/A

Cached Validation Code: N/A

Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT

Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=

Windows Product ID: 76487-OEM-2211906-00102

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 5.1.2600.2.00010100.3.0.pro

CSVLK Server: N/A

CSVLK PID: N/A

ID: {83C52381-B0B0-4C16-B9B9-B36A1242781F}(3)

Is Admin: Yes

TestCab: 0x0

WGA Version: Registered, 1.7.69.2

Signed By: Microsoft

Product Name: N/A

Architecture: N/A

Build lab: N/A

TTS Error: N/A

Validation Diagnostic: 025D1FF3-171-1

Resolution Status: N/A

WgaER Data-->

ThreatID(s): N/A

Version: N/A

WGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

WGATray.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 100 Genuine

2007 Microsoft Office system - 100 Genuine

OGA Version: Registered, 1.6.28.0

Signed By: Microsoft

Office Diagnostics: 025D1FF3-171-1

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{83C52381-B0B0-4C16-B9B9-B36A1242781F}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2603210409-2346291544-694270246</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1501 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.6.3 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071207000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>395833E70184207E</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron 1501</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>C2232A75F8E05AE</Val><Hash>qOhIbHBcrUHbuZZ2uGCSLN8ejeA=</Hash><Pid>89451-OEM-6672734-15271</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

[russbarnes]

Right try this one more time:-

Uninstall Office 2007 using add/remove.

Restart

Manually go to C:/program files/microsoft office - delete the whole file.

goto add/remove and remove any trace of office from there

Restart check its all gone and then reinstall and try and do the updates and make sure that office is set to ALLOWED in the firewall.

Will try your suggest now Dalo. Will come back asap with an update.

Cheers!

[russbarnes]

I have completely uninstalled Office 2007, restarted, made sure there are no left over’s and checked for any files/folders relating to >C >Program Files >Microsoft Office. I have then reinstalled Office using the complete install feature on the original software CD. Reattempted to download the following updates available...

Update for Office 2007 (KB934391)

Security Update for the 2007 Microsoft Office System (KB936514)

Security Update for the 2007 Microsoft Office System (KB947801)

Security Update for Microsoft Office Excel 2007 (KB946974)

Update for the 2007 Microsoft Office System (KB946691)

Security Update for Microsoft Office Publisher 2007 (KB950114)

Security Update for Microsoft Office Word 2007 (KB950113)

Security Update for Microsoft Office system 2007 (KB951808)

Update for Microsoft Office Outlook 2007 (KB952142)

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB953463)

Security Update for SQL Server 2005 Service Pack 2 (KB948109)

All of the above downloaded from the MS updates website but failed to install.