Disk Drive Problems

tall37manuk · July 24, 2008

Hi

I have a problem and hope you can help with. I have two pc, both P4 and both have nero 7 ultra Edition installed on them.

Am having trouble burning on too a extenal drive on one of the P4s, the other p4 burns no problems.

I have checked the setting on both and they are the same.

The error message I get is (Media not supported)

I will look forward to your reply

Tony D · July 24, 2008

Hello and weicome to FreePCHelp.

Without researching it, the only thing I can think of is that you're using the wrong type CD or DVD. However, you said that you can burn with one machine, so that would rule out using the wrong type disk. What are you using? CD-R, CD-RW, DVD-R, DVD-RW, DVD+R, DVD+RW?

tall37manuk · July 24, 2008

hi, thanks for the welcome and for the very quick reply. :-)

Am using DVD-R which is fine on the other pc (p4)

For some reason the other P4 will not let me burn onto cd or dvd.

I think maybe the setting are wrong but have not got a clue where to look on the pc.

I have checked the Nero settings.

The drive is a sony nec Extenal Optiarc model AD 7200A if that helps

maynardvdm · July 24, 2008

Hi

Check Device Manager:

Right-Click My Computer and select Properties
Click on the Hardware Tab and click on Device Manager
Is there any yellow ! or red x by the CD\DVD drives?

tall37manuk · July 24, 2008

hi, no there are no yellow or red by the cd.dvd drive :-( wish there was

Dalo Harkin · July 25, 2008

You may need a firmware update - go to the manufactures website and see if there are any available

tall37manuk · July 25, 2008

i have been to the manufactures website and not any available. :-(

Maybe i should reformat my drive, what you think?

maynardvdm · July 25, 2008

When do you get the Media not supported error? When you insert a CD or DVD or both?

Does is read CD/DVD's or does this only happen when you are trying to burn CD/DVD's?

tall37manuk · August 2, 2008

Disk Drive Problems

I get the Media not supported error only when trying to burn a dvd. Also it does not play dvd's, BUT the drive does play music cd's and other cd are fine.

I have double checked that the drive is a dvd rewiter and it is,this is all very strange indeed. I hope you can help.

Mike

Seth · August 2, 2008

See if it burns a Data DVD using a different burning program (Deep Burner Free)

DeepBurner

tall37manuk · August 2, 2008

Hi again, i have found a log which might help. I have downloaded the deep burn software and will try tomorrow.

Here is the log and hope this might help

Recorder: <HP DVD Writer 400c> Version: Bh04 - HA 1 TA 0 - 7.5.9.0

Adapter driver: <IDE> HA 1

Drive buffer : 8192kB

Bus Type : default (0) -> ATAPI, detected: ?

CD-ROM: <HP DVD Writer 400c >Version: Bh04 - HA 1 TA 0 - 7.5.9.0

Adapter driver: <IDE> HA 1

=== Scsi-Device-Map ===

DiskPeripheral : ST3160021A atapi Port 0 ID 0 DMA: On

CdRomPeripheral : HP DVD Writer 400c atapi Port 3 ID 0 DMA: On

CdRomPeripheral : JLMS XJ-HD166S atapi Port 3 ID 1 DMA: On

=== CDRom-Device-Map ===

HP DVD Writer 400c E: CDRom0

JLMS XJ-HD166S F: CDRom1

=======================

AutoRun : 1

Excluded drive IDs:

WriteBufferSize: 83886080 (0) Byte

BUFE : 0

Physical memory : 1023MB (1047856kB)

Free physical memory: 358MB (366684kB)

Memory in use : 65 %

Uncached PFiles: 0x0

Use Inquiry : 1

Global Bus Type: default (0)

Check supported media : Disabled (0)

2.8.2008

ISO compilation

19:52:45 #1 Text 0 File SCSIPTICommands.cpp, Line 411

LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

19:52:45 #2 Text 0 File Isodoc.cpp, Line 6509

Iso document burn settings

------------------------------------------

Determine maximum speed : FALSE

Simulate : FALSE

Write : TRUE

Finalize CD : FALSE

Multisession : TRUE

Multisession type: : Start multisession

Burning mode : DAO

Mode : 1

ISO Level : 1 (Max. of 11 = 8 + 3 char)

Character set : ISO 9660

Joliet : TRUE

Allow pathdepth more than 8 directories : TRUE

Allow more than 255 characters in path : TRUE

Write ISO9660 ;1 file extensions : TRUE

19:52:46 #3 ISO9660GEN -11 File Geniso.cpp, Line 3332

First writeable address = 0 (0x00000000)

19:52:46 #4 Text 0 File Burncd.cpp, Line 3451

Turn on Disc-At-Once, using DVD media

19:52:46 #5 Text 0 File DlgWaitCD.cpp, Line 306

Last possible write address on media: 2295103 (510:01.28, 4482MB)

Last address to be written: 607 ( 0:08.07, 1MB)

19:52:46 #6 Text 0 File DlgWaitCD.cpp, Line 318

Write in overburning mode: NO (enabled: CD)

19:52:46 #7 Text 0 File DlgWaitCD.cpp, Line 2903

Recorder: HP DVD Writer 400c, Media type: DVD+R

Disc Manufacturer ID: MCC, Media Type ID: 003, Product revision number: 0

Disc Application Code: 0, Extended Information Indicators: 0

19:52:46 #8 Text 0 File DlgWaitCD.cpp, Line 490

>>> Protocol of DlgWaitCD activities: <<<

=========================================

19:52:46 #9 Text 0 File ThreadedTransferInterface.cpp, Line 821

Setup items (after recorder preparation)

0: TRM_DATA_MODE1 ()

2 indices, index0 (150) not provided

original disc pos #0 + 608 (608) = #608/0:8.8

relocatable, disc pos for caching/writing not required/ required

-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 608 blocks [E: HP DVD Writer 400c]

--------------------------------------------------------------

19:52:46 #10 Text 0 File ThreadedTransferInterface.cpp, Line 1024

Prepare [E: HP DVD Writer 400c] for write in CUE-sheet-DAO

DAO infos:

==========

MCN: ""

TOCType: 0x00; Session Closed, disc not fixated

Tracks 1 to 1: Idx 0 Idx 1 Next Trk

1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 1245184, ISRC ""

DAO layout:

===========

0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00

0 | 1 | 0 | 0x41 | 608 | 0 | 0x00

0 | 1 | 1 | 0x41 | 608 | 0 | 0x00

608 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

19:52:46 #11 Text 0 File SCSIPTICommands.cpp, Line 209

SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

19:52:46 #12 Phase 24 File dlgbrnst.cpp, Line 1746

Caching of files started

19:52:46 #13 Text 0 File Burncd.cpp, Line 4278

Cache writing successful.

19:52:46 #14 Phase 25 File dlgbrnst.cpp, Line 1746

Caching of files completed

19:52:46 #15 Phase 36 File dlgbrnst.cpp, Line 1746

Burn process started at 8x (11,080 KB/s)

19:52:46 #16 Text 0 File ThreadedTransferInterface.cpp, Line 2743

Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

19:52:46 #17 Text 0 File Cdrdrv.cpp, Line 9234

---- DVD Structure: Physical Format Information (00h) ----

Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050

Book Type: DVD+R (10), Part Version: 1.0x (1)

Disc Size: 120 mm, Maximum Rate: <not specified> (F h)

Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable

Linear Density: 0,267 um/bit, Track Density: 0,74 um/track

Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)

End Physical Sector Number of Data Area: 26053F h

End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)

Data in Burst Cutting Area (BCA) does not exist

Disc Application Code: 0 / 0 h

Extended Information indicators: 0 h

Disc Manufacturer ID: MCC.....

Media type ID: 003

Product revision number: 0

Number of Physical format information bytes in use in ADIP up to byte 63: 56

Media Specific [16..63]:

00 00 00 4D 43 43 00 00 - 00 00 00 30 30 33 00 38 ...MCC.....003.8

23 54 37 12 02 3C 6C 02 - A0 69 15 15 0B 0B 08 08 #T7..<l..i......

01 19 1B 0C 0C 0B 0C 00 - 00 00 00 00 00 00 00 00 ................

19:52:46 #18 Text 0 File DVDPlusRW.cpp, Line 674

Start write address at LBA 0

DVD high compatibility mode: No

19:53:20 #19 SPTI -1106 File SCSIPassThrough.cpp, Line 179

CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1106)

Sense Key: 0x03 (KEY_MEDIUM_ERROR)

Sense Code: 0x73

Sense Qual: 0x03

CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00

Sense Area: 0x70 00 03 00 00 00 00 12 00 00 00 00 73 03

Buffer x22040040: Len x10000

0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

19:53:20 #20 CDR -1106 File Writer.cpp, Line 299

Power calibration error

E: HP DVD Writer 400c

19:53:20 #21 Phase 38 File dlgbrnst.cpp, Line 1746

Burn process failed at 8x (11,080 KB/s)

19:53:20 #22 Text 0 File SCSIPTICommands.cpp, Line 254

SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

19:53:22 #23 Text 0 File Cdrdrv.cpp, Line 10467

DriveLocker: UnLockVolume completed

19:53:22 #24 Text 0 File SCSIPTICommands.cpp, Line 411

UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

Existing drivers:

File 'Drivers\PXHELP20.SYS': Ver=2.02.57a, size=17168 bytes, created 30/07/2003 10:02:00 (Prassi/Veritas driver for win 2K)

Registry Keys:

HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

Seth · August 2, 2008

I'd try the external burner in another computer.

tall37manuk · August 4, 2008

i got this report as when if failed, does anyone know what this mean as it might help solve the problem.

NT-SPTI used

Nero Version: 7.5.9.0

Internal Version: 7, 5, 9, 0

(Nero Express)

Recorder: <HP DVD Writer 400c> Version: Bh04 - HA 1 TA 0 - 7.5.9.0

Adapter driver: <IDE> HA 1

Drive buffer : 8192kB

Bus Type : default (0) -> ATAPI, detected: ?

CD-ROM: <HP DVD Writer 400c >Version: Bh04 - HA 1 TA 0 - 7.5.9.0

Adapter driver: <IDE> HA 1

=== Scsi-Device-Map ===

DiskPeripheral : ST3160021A atapi Port 0 ID 0 DMA: On

CdRomPeripheral : HP DVD Writer 400c atapi Port 3 ID 0 DMA: On

CdRomPeripheral : JLMS XJ-HD166S atapi Port 3 ID 1 DMA: On

=== CDRom-Device-Map ===

HP DVD Writer 400c E: CDRom0

JLMS XJ-HD166S F: CDRom1

=======================

AutoRun : 1

Excluded drive IDs:

WriteBufferSize: 83886080 (0) Byte

BUFE : 0

Physical memory : 1023MB (1047856kB)

Free physical memory: 358MB (366684kB)

Memory in use : 65 %

Uncached PFiles: 0x0

Use Inquiry : 1

Global Bus Type: default (0)

Check supported media : Disabled (0)

2.8.2008

ISO compilation

19:52:45 #1 Text 0 File SCSIPTICommands.cpp, Line 411

LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

19:52:45 #2 Text 0 File Isodoc.cpp, Line 6509

Iso document burn settings

------------------------------------------

Determine maximum speed : FALSE

Simulate : FALSE

Write : TRUE

Finalize CD : FALSE

Multisession : TRUE

Multisession type: : Start multisession

Burning mode : DAO

Mode : 1

ISO Level : 1 (Max. of 11 = 8 + 3 char)

Character set : ISO 9660

Joliet : TRUE

Allow pathdepth more than 8 directories : TRUE

Allow more than 255 characters in path : TRUE

Write ISO9660 ;1 file extensions : TRUE

19:52:46 #3 ISO9660GEN -11 File Geniso.cpp, Line 3332

First writeable address = 0 (0x00000000)

19:52:46 #4 Text 0 File Burncd.cpp, Line 3451

Turn on Disc-At-Once, using DVD media

19:52:46 #5 Text 0 File DlgWaitCD.cpp, Line 306

Last possible write address on media: 2295103 (510:01.28, 4482MB)

Last address to be written: 607 ( 0:08.07, 1MB)

19:52:46 #6 Text 0 File DlgWaitCD.cpp, Line 318

Write in overburning mode: NO (enabled: CD)

19:52:46 #7 Text 0 File DlgWaitCD.cpp, Line 2903

Recorder: HP DVD Writer 400c, Media type: DVD+R

Disc Manufacturer ID: MCC, Media Type ID: 003, Product revision number: 0

Disc Application Code: 0, Extended Information Indicators: 0

19:52:46 #8 Text 0 File DlgWaitCD.cpp, Line 490

>>> Protocol of DlgWaitCD activities: <<<

=========================================

19:52:46 #9 Text 0 File ThreadedTransferInterface.cpp, Line 821

Setup items (after recorder preparation)

0: TRM_DATA_MODE1 ()

2 indices, index0 (150) not provided

original disc pos #0 + 608 (608) = #608/0:8.8

relocatable, disc pos for caching/writing not required/ required

-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 608 blocks [E: HP DVD Writer 400c]

--------------------------------------------------------------

19:52:46 #10 Text 0 File ThreadedTransferInterface.cpp, Line 1024

Prepare [E: HP DVD Writer 400c] for write in CUE-sheet-DAO

DAO infos:

==========

MCN: ""

TOCType: 0x00; Session Closed, disc not fixated

Tracks 1 to 1: Idx 0 Idx 1 Next Trk

1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 1245184, ISRC ""

DAO layout:

===========

0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00

0 | 1 | 0 | 0x41 | 608 | 0 | 0x00

0 | 1 | 1 | 0x41 | 608 | 0 | 0x00

608 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

19:52:46 #11 Text 0 File SCSIPTICommands.cpp, Line 209

SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

19:52:46 #12 Phase 24 File dlgbrnst.cpp, Line 1746

Caching of files started

19:52:46 #13 Text 0 File Burncd.cpp, Line 4278

Cache writing successful.

19:52:46 #14 Phase 25 File dlgbrnst.cpp, Line 1746

Caching of files completed

19:52:46 #15 Phase 36 File dlgbrnst.cpp, Line 1746

Burn process started at 8x (11,080 KB/s)

19:52:46 #16 Text 0 File ThreadedTransferInterface.cpp, Line 2743

Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

19:52:46 #17 Text 0 File Cdrdrv.cpp, Line 9234

---- DVD Structure: Physical Format Information (00h) ----

Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050

Book Type: DVD+R (10), Part Version: 1.0x (1)

Disc Size: 120 mm, Maximum Rate: <not specified> (F h)

Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable

Linear Density: 0,267 um/bit, Track Density: 0,74 um/track

Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)

End Physical Sector Number of Data Area: 26053F h

End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)

Data in Burst Cutting Area (BCA) does not exist

Disc Application Code: 0 / 0 h

Extended Information indicators: 0 h

Disc Manufacturer ID: MCC.....

Media type ID: 003

Product revision number: 0

Number of Physical format information bytes in use in ADIP up to byte 63: 56

Media Specific [16..63]:

00 00 00 4D 43 43 00 00 - 00 00 00 30 30 33 00 38 ...MCC.....003.8

23 54 37 12 02 3C 6C 02 - A0 69 15 15 0B 0B 08 08 #T7..<l..i......

01 19 1B 0C 0C 0B 0C 00 - 00 00 00 00 00 00 00 00 ................

19:52:46 #18 Text 0 File DVDPlusRW.cpp, Line 674

Start write address at LBA 0

DVD high compatibility mode: No

19:53:20 #19 SPTI -1106 File SCSIPassThrough.cpp, Line 179

CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1106)

Sense Key: 0x03 (KEY_MEDIUM_ERROR)

Sense Code: 0x73

Sense Qual: 0x03

CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00

Sense Area: 0x70 00 03 00 00 00 00 12 00 00 00 00 73 03

Buffer x22040040: Len x10000

0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

19:53:20 #20 CDR -1106 File Writer.cpp, Line 299

Power calibration error

E: HP DVD Writer 400c

19:53:20 #21 Phase 38 File dlgbrnst.cpp, Line 1746

Burn process failed at 8x (11,080 KB/s)

19:53:20 #22 Text 0 File SCSIPTICommands.cpp, Line 254

SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

19:53:22 #23 Text 0 File Cdrdrv.cpp, Line 10467

DriveLocker: UnLockVolume completed

19:53:22 #24 Text 0 File SCSIPTICommands.cpp, Line 411

UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

Existing drivers:

File 'Drivers\PXHELP20.SYS': Ver=2.02.57a, size=17168 bytes, created 30/07/2003 10:02:00 (Prassi/Veritas driver for win 2K)

Registry Keys:

HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

tall37manuk · August 4, 2008

i have tried the drive in the other pc and it worked, but why not on the faster pc?

tall37manuk · August 5, 2008

My last message i said it worked, What i mean is i have a extenal dvd drive and also a intenal drive. The extenal works ok on the slower pc but the faster pc am having problems with. The faster one has a intenal drive and does not work for burning and the log is above and the extenal drive also does not work with the faster one. Edited August 5, 2008 by tall37manuk

Dalo Harkin · August 5, 2008

Have you installed the drivers for the external on the (faster pc)?

External drives are problematic at best -

if it works on the older pc and not on the newer one then there is something on the old one that you do not have on the new one,

that could be (drivers) your version of NERO could be corrupt on the new one.

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