Fax Console on SBS 2003 / SP2 sends 2page fax scrunched up into 1p

[Guest John Advisory]

When my client sends a fax, his recipient complains that the message is

received scrunched up onto 1 page. The top half of the first page appears

correct but the lower part shows lines scruching up. The second page is not

received.

 

Tests I have done have had mixed results with some faxes coming through ok,

while others showing slightly different faults:

- only minimal scrunching so that the first page can still be read.

- scrunching on the 2nd page with the lower half missing.

 

I have had an email sent of the fax and these reproduce perfectly.

 

The client is faxing from a 3rd party application.

Other users in the office are sending from other applications without

experiencing these problems.

 

Are there any settings/processes that should be checked before concentrating

on the 3rd party application?

 

 

 

 

 

--

John Advisory

[Guest Mathieu CHATEAU]

Re: Fax Console on SBS 2003 / SP2 sends 2page fax scrunched up into 1p

 

Hello,

 

SBS is different from others...You should better post on the SBS forum

 

--

Cordialement,

Mathieu CHATEAU

http://lordoftheping.blogspot.com

 

 

"John Advisory" <JohnAdvisory@discussions.microsoft.com> wrote in message

news:E9B88AF3-A835-40B5-8799-BD9A6518F27E@microsoft.com...

> When my client sends a fax, his recipient complains that the message is

> received scrunched up onto 1 page. The top half of the first page

> appears

> correct but the lower part shows lines scruching up. The second page is

> not

> received.

>

> Tests I have done have had mixed results with some faxes coming through

> ok,

> while others showing slightly different faults:

> - only minimal scrunching so that the first page can still be read.

> - scrunching on the 2nd page with the lower half missing.

>

> I have had an email sent of the fax and these reproduce perfectly.

>

> The client is faxing from a 3rd party application.

> Other users in the office are sending from other applications without

> experiencing these problems.

>

> Are there any settings/processes that should be checked before

> concentrating

> on the 3rd party application?

>

>

>

>

>

> --

> John Advisory