Screen goes black

August 15, 2007

Hi,

I notice that Remote Desktop sessions will blacken their screens after a

period of inactivity. Why is this and how can it be controlled? I believe

my Power Schemes are set to never turn off the monitors and the screen saver

is set to none.

Also, when it does happen, how can I wake up the RDP session in a

non-destructive way? The only thing that works for me is to click the

screen. Shift-key or CTRL+ALT+END doesn't help.

Thanks!

---

Bob

August 15, 2007

Re: Screen goes black

Have you run an rsop to check what settings the users are getting?

Jeff Pitsch

Microsoft MVP - Terminal Server

Citrix Technology Professional

Provision Networks VIP

Forums not enough?

Get support from the experts at your business

http://jeffpitschconsulting.com

Bob wrote:

> Hi,

>

> I notice that Remote Desktop sessions will blacken their screens after a

> period of inactivity. Why is this and how can it be controlled? I believe

> my Power Schemes are set to never turn off the monitors and the screen saver

> is set to none.

>

> Also, when it does happen, how can I wake up the RDP session in a

> non-destructive way? The only thing that works for me is to click the

> screen. Shift-key or CTRL+ALT+END doesn't help.

>

> Thanks!

> ---

> Bob

>

August 16, 2007

RE: Screen goes black

Hello Bob,

Thank you for using newsgroup!

From your post, I suggest you try the following steps to troubleshoot this

issue:

On the Terminal Server side:

======================

1. Check for any spyware or malware installed on the machine

2. Disable the following policies on the Terminal server:

userconfig->administrative templates->control panel->display->password

protect screensaver

userconfig->administrative templates->control panel->display->screen saver

userconfig->administrative templates->control panel->display->Screen saver

timeout

3. Check the HKEY_CURRENT_USER\Control Panel\Desktop\Screensaver values.

They should be set to 0

4. Set the HKEY_CURRENT_USER\Control Panel\Desktop\ScreenSaverTimeout value

to 6000 from 600

5. This problem can occur if the "User Mode Process Dump" tool (Process

Dump applet in Control Panel) has been installed on the Terminal Server.

To resolve this issue, uninstall the "User Mode Process Dump" tool from

Add/Remove Programs. If "User Mode Process Dump" does not appear in

Add/Remove Programs but the Process Dump applet is present in Control

Panel, you may use Userdump 7 and the installation routing for Userdump7

has a "Remove" option.

On the client side:

======================

1. Apply the latest RDP 5.1 on the client

Windows XP Remote Desktop Connection software [XPSP2 5.1.2600.2180]

http://www.microsoft.com/downloads/details.aspx?FamilyID=80111f21-d48d-426e-

96c2-08aa2bd23a49&displaylang=en

2. Also this issue may be due to an idle disconnect issue from the client

side. Please add the following two keys on the client:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server

--create a new REG_DWORD called: KeepAliveInterval

--set the value to 1 to activate it

--create a new REG_DWORD called: KeepAliveEnable

--set the value to 1 to activate it

Thanks & Regards,

Ken Zhao

Microsoft Online Support

Microsoft Global Technical Support Center

Get Secure! - http://www.microsoft.com/security <http://www.microsoft.com/security>

====================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from your issue.

====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

| From: "Bob" <86c6c2e6-2146512712@news.postalias>

| Subject: Screen goes black

| Date: Wed, 15 Aug 2007 06:55:56 -0400

| Lines: 16

| X-Priority: 3

| X-MSMail-Priority: Normal

| X-Newsreader: Microsoft Outlook Express 6.00.2900.3138

| X-RFC2646: Format=Flowed; Original

| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138

| Message-ID: <#tbycry3HHA.5880@TK2MSFTNGP03.phx.gbl>

| Newsgroups: microsoft.public.windows.terminal_services

| NNTP-Posting-Host: 68-191-33-80.dhcp.nwtn.ct.charter.com 68.191.33.80

| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl

| Xref: TK2MSFTNGHUB02.phx.gbl

microsoft.public.windows.terminal_services:9901

| X-Tomcat-NG: microsoft.public.windows.terminal_services

|

| Hi,

|

| I notice that Remote Desktop sessions will blacken their screens after a

| period of inactivity. Why is this and how can it be controlled? I

believe

| my Power Schemes are set to never turn off the monitors and the screen

saver

| is set to none.

|

| Also, when it does happen, how can I wake up the RDP session in a

| non-destructive way? The only thing that works for me is to click the

| screen. Shift-key or CTRL+ALT+END doesn't help.

|

| Thanks!

| ---

| Bob

|

August 20, 2007

RE: Screen goes black

Hi Bob,

I am just writing to see how everything is going. If you have any updates

or need any further assistance on this issue, please feel free to let me

know.

Thanks & Regards,

Ken Zhao

Microsoft Online Support

Microsoft Global Technical Support Center

Get Secure! - http://www.microsoft.com/security <http://www.microsoft.com/security>

====================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from your issue.

====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

| X-Tomcat-ID: 31365412

| References: <#tbycry3HHA.5880@TK2MSFTNGP03.phx.gbl>

| MIME-Version: 1.0

| Content-Type: text/plain

| Content-Transfer-Encoding: 7bit

| From: v-kzhao@online.microsoft.com ("Ken Zhao [MSFT]")

| Organization: Microsoft

| Date: Thu, 16 Aug 2007 02:42:16 GMT

| Subject: RE: Screen goes black

| X-Tomcat-NG: microsoft.public.windows.terminal_services

| Message-ID: <VQ7oX863HHA.4200@TK2MSFTNGHUB02.phx.gbl>

| Newsgroups: microsoft.public.windows.terminal_services

| Lines: 92

| Path: TK2MSFTNGHUB02.phx.gbl

| Xref: TK2MSFTNGHUB02.phx.gbl

microsoft.public.windows.terminal_services:9924

| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182

|

| Hello Bob,

|

| Thank you for using newsgroup!

|

| From your post, I suggest you try the following steps to troubleshoot

this

| issue:

|

| On the Terminal Server side:

| ======================

| 1. Check for any spyware or malware installed on the machine

|

| 2. Disable the following policies on the Terminal server:

|

| userconfig->administrative templates->control panel->display->password

| protect screensaver

| userconfig->administrative templates->control panel->display->screen saver

| userconfig->administrative templates->control panel->display->Screen

saver

| timeout

| 3. Check the HKEY_CURRENT_USER\Control Panel\Desktop\Screensaver values.

| They should be set to 0

|

| 4. Set the HKEY_CURRENT_USER\Control Panel\Desktop\ScreenSaverTimeout

value

| to 6000 from 600

|

| 5. This problem can occur if the "User Mode Process Dump" tool (Process

| Dump applet in Control Panel) has been installed on the Terminal Server.

|

| To resolve this issue, uninstall the "User Mode Process Dump" tool from

| Add/Remove Programs. If "User Mode Process Dump" does not appear in

| Add/Remove Programs but the Process Dump applet is present in Control

| Panel, you may use Userdump 7 and the installation routing for Userdump7

| has a "Remove" option.

|

| On the client side:

| ======================

| 1. Apply the latest RDP 5.1 on the client

| Windows XP Remote Desktop Connection software [XPSP2 5.1.2600.2180]

|

http://www.microsoft.com/downloads/details.aspx?FamilyID=80111f21-d48d-426e-

| 96c2-08aa2bd23a49&displaylang=en

|

| 2. Also this issue may be due to an idle disconnect issue from the client

| side. Please add the following two keys on the client:

|

| HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server

| --create a new REG_DWORD called: KeepAliveInterval

| --set the value to 1 to activate it

| --create a new REG_DWORD called: KeepAliveEnable

| --set the value to 1 to activate it

|

| Thanks & Regards,

|

| Ken Zhao

|

| Microsoft Online Support

| Microsoft Global Technical Support Center

|

| Get Secure! - http://www.microsoft.com/security

<http://www.microsoft.com/security>

| ====================================================

| When responding to posts, please "Reply to Group" via your newsreader so

| that others may learn and benefit from your issue.

| ====================================================

| This posting is provided "AS IS" with no warranties, and confers no

rights.

|

| --------------------

| | From: "Bob" <86c6c2e6-2146512712@news.postalias>

| | Subject: Screen goes black

| | Date: Wed, 15 Aug 2007 06:55:56 -0400

| | Lines: 16

| | X-Priority: 3

| | X-MSMail-Priority: Normal

| | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138

| | X-RFC2646: Format=Flowed; Original

| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138

| | Message-ID: <#tbycry3HHA.5880@TK2MSFTNGP03.phx.gbl>

| | Newsgroups: microsoft.public.windows.terminal_services

| | NNTP-Posting-Host: 68-191-33-80.dhcp.nwtn.ct.charter.com 68.191.33.80

| | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl

| | Xref: TK2MSFTNGHUB02.phx.gbl

| microsoft.public.windows.terminal_services:9901

| | X-Tomcat-NG: microsoft.public.windows.terminal_services

| |

| | Hi,

| |

| | I notice that Remote Desktop sessions will blacken their screens after

a

| | period of inactivity. Why is this and how can it be controlled? I

| believe

| | my Power Schemes are set to never turn off the monitors and the screen

| saver

| | is set to none.

| |

| | Also, when it does happen, how can I wake up the RDP session in a

| | non-destructive way? The only thing that works for me is to click the

| | screen. Shift-key or CTRL+ALT+END doesn't help.

| |

| | Thanks!

| | ---

| | Bob

| |

|

August 23, 2007

Re: Screen goes black

Hi Ken,

Frankly, I thought I was going to here that my complaint is normal behavior

in that it was an attempt to save bandwidth for an idle session. But I guess

not and there really is a problem here.

The mulitple remote sessions are Windows 2003 servers and I use either

iShadow Desktop or visionapp Remote Desktop to access them (but I've seen

this using a local 2K3 server with its builtin Remote Desktop too).

When you mention Terminal Server, I presume you mean all Windows 2003

servers - not ones that have Terminal Server & Terminal Server Licensing

enabled via Windows Components. Only one of the serveral servers that

present this problme has Terminal Server & Terminal Server Licensing

enabled. All the rest just have the default three session maximum Remote

Desktop enabled.

I would imagine that if I were to alter the GPO's for Administrative

Templates\Control Panel\Display\Screen Saver, this will affect all

workstations, not just those that are running a TS session on these

servers - right? That being the case, I wouldn't want to be messing with

those GPO's.

You mention that I should install RDP 5.1. I presume this is to be

installed on my Windows XP machine and not each server? Does this still

apply when I'm not using Remote Desktop Connection, but rather iShadow

Desktop or visionapp Remote Desktop?

How can I tell what version of RDP I have now?

Thanks!

Bob.

August 27, 2007

Re: Screen goes black

Hi Bob,

Thanks for your detailed reply. Based on my knowledge, Windows XP contains

RDP version 5.0.

Thanks & Regards,

Ken Zhao

Microsoft Online Support

Microsoft Global Technical Support Center

Get Secure! - http://www.microsoft.com/security <http://www.microsoft.com/security>

====================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from your issue.

====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

| From: "Bob" <86c6c2e6-2146512712@news.postalias>

| References: <#tbycry3HHA.5880@TK2MSFTNGP03.phx.gbl>

<VQ7oX863HHA.4200@TK2MSFTNGHUB02.phx.gbl>

| Subject: Re: Screen goes black

| Date: Thu, 23 Aug 2007 13:44:29 -0400

| Lines: 36

| X-Priority: 3

| X-MSMail-Priority: Normal

| X-Newsreader: Microsoft Outlook Express 6.00.2900.3138

| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138

| X-RFC2646: Format=Flowed; Original

| Message-ID: <O4OuC1a5HHA.5316@TK2MSFTNGP04.phx.gbl>

| Newsgroups: microsoft.public.windows.terminal_services

| NNTP-Posting-Host: 68-191-33-80.dhcp.nwtn.ct.charter.com 68.191.33.80

| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl

| Xref: TK2MSFTNGHUB02.phx.gbl

microsoft.public.windows.terminal_services:10194

| X-Tomcat-NG: microsoft.public.windows.terminal_services

|

| Hi Ken,

|

| Frankly, I thought I was going to here that my complaint is normal

behavior

| in that it was an attempt to save bandwidth for an idle session. But I

guess

| not and there really is a problem here.

|

| The mulitple remote sessions are Windows 2003 servers and I use either

| iShadow Desktop or visionapp Remote Desktop to access them (but I've seen

| this using a local 2K3 server with its builtin Remote Desktop too).

|

| When you mention Terminal Server, I presume you mean all Windows 2003

| servers - not ones that have Terminal Server & Terminal Server Licensing

| enabled via Windows Components. Only one of the serveral servers that

| present this problme has Terminal Server & Terminal Server Licensing

| enabled. All the rest just have the default three session maximum Remote

| Desktop enabled.

|

| I would imagine that if I were to alter the GPO's for Administrative

| Templates\Control Panel\Display\Screen Saver, this will affect all

| workstations, not just those that are running a TS session on these

| servers - right? That being the case, I wouldn't want to be messing with

| those GPO's.

|

| You mention that I should install RDP 5.1. I presume this is to be

| installed on my Windows XP machine and not each server? Does this still

| apply when I'm not using Remote Desktop Connection, but rather iShadow

| Desktop or visionapp Remote Desktop?

|

| How can I tell what version of RDP I have now?

|

| Thanks!

|

| Bob.

|

August 29, 2007

Re: Screen goes black

Hi Bob,

I am just writing to see how everything is going. If you have any updates

or need any further assistance on this issue, please feel free to let me

know.

Thanks & Regards,

Ken Zhao

Microsoft Online Support

Microsoft Global Technical Support Center

Get Secure! - http://www.microsoft.com/security <http://www.microsoft.com/security>

====================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from your issue.

====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

| X-Tomcat-ID: 99129647

| References: <#tbycry3HHA.5880@TK2MSFTNGP03.phx.gbl>

<VQ7oX863HHA.4200@TK2MSFTNGHUB02.phx.gbl>

<O4OuC1a5HHA.5316@TK2MSFTNGP04.phx.gbl>

| MIME-Version: 1.0

| Content-Type: text/plain

| Content-Transfer-Encoding: 7bit

| From: v-kzhao@online.microsoft.com ("Ken Zhao [MSFT]")

| Organization: Microsoft

| Date: Mon, 27 Aug 2007 09:40:08 GMT

| Subject: Re: Screen goes black

| X-Tomcat-NG: microsoft.public.windows.terminal_services

| Message-ID: <#k9BL5I6HHA.4100@TK2MSFTNGHUB02.phx.gbl>

| Newsgroups: microsoft.public.windows.terminal_services

| Lines: 76

| Path: TK2MSFTNGHUB02.phx.gbl

| Xref: TK2MSFTNGHUB02.phx.gbl

microsoft.public.windows.terminal_services:10269

| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182

|

| Hi Bob,

|

| Thanks for your detailed reply. Based on my knowledge, Windows XP

contains

| RDP version 5.0.

|

| Thanks & Regards,

|

| Ken Zhao

|

| Microsoft Online Support

| Microsoft Global Technical Support Center

|

| Get Secure! - http://www.microsoft.com/security

<http://www.microsoft.com/security>

| ====================================================

| When responding to posts, please "Reply to Group" via your newsreader so

| that others may learn and benefit from your issue.

| ====================================================

| This posting is provided "AS IS" with no warranties, and confers no

rights.

|

| --------------------

| | From: "Bob" <86c6c2e6-2146512712@news.postalias>

| | References: <#tbycry3HHA.5880@TK2MSFTNGP03.phx.gbl>

| <VQ7oX863HHA.4200@TK2MSFTNGHUB02.phx.gbl>

| | Subject: Re: Screen goes black

| | Date: Thu, 23 Aug 2007 13:44:29 -0400

| | Lines: 36

| | X-Priority: 3

| | X-MSMail-Priority: Normal

| | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138

| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138

| | X-RFC2646: Format=Flowed; Original

| | Message-ID: <O4OuC1a5HHA.5316@TK2MSFTNGP04.phx.gbl>

| | Newsgroups: microsoft.public.windows.terminal_services

| | NNTP-Posting-Host: 68-191-33-80.dhcp.nwtn.ct.charter.com 68.191.33.80

| | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl

| | Xref: TK2MSFTNGHUB02.phx.gbl

| microsoft.public.windows.terminal_services:10194

| | X-Tomcat-NG: microsoft.public.windows.terminal_services

| |

| | Hi Ken,

| |

| | Frankly, I thought I was going to here that my complaint is normal

| behavior

| | in that it was an attempt to save bandwidth for an idle session. But I

| guess

| | not and there really is a problem here.

| |

| | The mulitple remote sessions are Windows 2003 servers and I use either

| | iShadow Desktop or visionapp Remote Desktop to access them (but I've

seen

| | this using a local 2K3 server with its builtin Remote Desktop too).

| |

| | When you mention Terminal Server, I presume you mean all Windows 2003

| | servers - not ones that have Terminal Server & Terminal Server

Licensing

| | enabled via Windows Components. Only one of the serveral servers that

| | present this problme has Terminal Server & Terminal Server Licensing

| | enabled. All the rest just have the default three session maximum

Remote

| | Desktop enabled.

| |

| | I would imagine that if I were to alter the GPO's for Administrative

| | Templates\Control Panel\Display\Screen Saver, this will affect all

| | workstations, not just those that are running a TS session on these

| | servers - right? That being the case, I wouldn't want to be messing

with

| | those GPO's.

| |

| | You mention that I should install RDP 5.1. I presume this is to be

| | installed on my Windows XP machine and not each server? Does this

still

| | apply when I'm not using Remote Desktop Connection, but rather iShadow

| | Desktop or visionapp Remote Desktop?

| |

| | How can I tell what version of RDP I have now?

| |

| | Thanks!

| |

| | Bob.

| |

|

August 29, 2007

Re: Screen goes black

Hi Ken,

I tried to install the RDP 5.1 but it failed with error:

--------------------------------------------------

Remote Desktop Connectin cannot be installed because your operationg system

already has a built-in version. See All

Programs\Accessories\Communications\Remote Desktop Connections on your start

menu.

--------------------------------------------------

The install program I downloaded is: MSRDPCLI.EXE

Thanks,

Bob.

August 31, 2007

Re: Screen goes black

Hi Bob,

Have you checked Jeff Pitsch's suggestion?

Thanks & Regards,

Ken Zhao

Microsoft Online Support

Microsoft Global Technical Support Center

Get Secure! - http://www.microsoft.com/security <http://www.microsoft.com/security>

====================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from your issue.

====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

| From: "Bob" <86c6c2e6-2146512712@news.postalias>

| References: <#tbycry3HHA.5880@TK2MSFTNGP03.phx.gbl>

<VQ7oX863HHA.4200@TK2MSFTNGHUB02.phx.gbl>

<O4OuC1a5HHA.5316@TK2MSFTNGP04.phx.gbl>

<#k9BL5I6HHA.4100@TK2MSFTNGHUB02.phx.gbl>

<$F7Ty6h6HHA.4200@TK2MSFTNGHUB02.phx.gbl>

| Subject: Re: Screen goes black

| Date: Wed, 29 Aug 2007 07:42:07 -0400

| Lines: 18

| X-Priority: 3

| X-MSMail-Priority: Normal

| X-Newsreader: Microsoft Outlook Express 6.00.2900.3138

| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138

| X-RFC2646: Format=Flowed; Original

| Message-ID: <eQbzVJj6HHA.5752@TK2MSFTNGP04.phx.gbl>

| Newsgroups: microsoft.public.windows.terminal_services

| NNTP-Posting-Host: 68-191-33-80.dhcp.nwtn.ct.charter.com 68.191.33.80

| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl

| Xref: TK2MSFTNGHUB02.phx.gbl

microsoft.public.windows.terminal_services:10335

| X-Tomcat-NG: microsoft.public.windows.terminal_services

|

| Hi Ken,

|

| I tried to install the RDP 5.1 but it failed with error:

| --------------------------------------------------

| Remote Desktop Connectin cannot be installed because your operationg

system

| already has a built-in version. See All

| Programs\Accessories\Communications\Remote Desktop Connections on your

start

| menu.

| --------------------------------------------------

|

| The install program I downloaded is: MSRDPCLI.EXE

|

| Thanks,

|

| Bob.

|

September 4, 2007

Re: Screen goes black

Hi Bob,

If you have any updates or need any further assistance on this issue,

please feel free to let me know.

Thanks & Regards,

Ken Zhao

Microsoft Online Support

Microsoft Global Technical Support Center

Get Secure! - http://www.microsoft.com/security <http://www.microsoft.com/security>

====================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from your issue.

====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

| X-Tomcat-ID: 73062707

| References: <#tbycry3HHA.5880@TK2MSFTNGP03.phx.gbl>

<VQ7oX863HHA.4200@TK2MSFTNGHUB02.phx.gbl>

<O4OuC1a5HHA.5316@TK2MSFTNGP04.phx.gbl>

<#k9BL5I6HHA.4100@TK2MSFTNGHUB02.phx.gbl>

<$F7Ty6h6HHA.4200@TK2MSFTNGHUB02.phx.gbl>

<eQbzVJj6HHA.5752@TK2MSFTNGP04.phx.gbl>

| MIME-Version: 1.0

| Content-Type: text/plain

| Content-Transfer-Encoding: 7bit

| From: v-kzhao@online.microsoft.com ("Ken Zhao [MSFT]")

| Organization: Microsoft

| Date: Fri, 31 Aug 2007 05:49:14 GMT

| Subject: Re: Screen goes black

| X-Tomcat-NG: microsoft.public.windows.terminal_services

| Message-ID: <hPJC#K56HHA.6140@TK2MSFTNGHUB02.phx.gbl>

| Newsgroups: microsoft.public.windows.terminal_services

| Lines: 52

| Path: TK2MSFTNGHUB02.phx.gbl

| Xref: TK2MSFTNGHUB02.phx.gbl

microsoft.public.windows.terminal_services:10400

| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182

|

| Hi Bob,

|

| Have you checked Jeff Pitsch's suggestion?

|

| Thanks & Regards,

|

| Ken Zhao

|

| Microsoft Online Support

| Microsoft Global Technical Support Center

|

| Get Secure! - http://www.microsoft.com/security

<http://www.microsoft.com/security>

| ====================================================

| When responding to posts, please "Reply to Group" via your newsreader so

| that others may learn and benefit from your issue.

| ====================================================

| This posting is provided "AS IS" with no warranties, and confers no

rights.

|

| --------------------

| | From: "Bob" <86c6c2e6-2146512712@news.postalias>

| | References: <#tbycry3HHA.5880@TK2MSFTNGP03.phx.gbl>

| <VQ7oX863HHA.4200@TK2MSFTNGHUB02.phx.gbl>

| <O4OuC1a5HHA.5316@TK2MSFTNGP04.phx.gbl>

| <#k9BL5I6HHA.4100@TK2MSFTNGHUB02.phx.gbl>

| <$F7Ty6h6HHA.4200@TK2MSFTNGHUB02.phx.gbl>

| | Subject: Re: Screen goes black

| | Date: Wed, 29 Aug 2007 07:42:07 -0400

| | Lines: 18

| | X-Priority: 3

| | X-MSMail-Priority: Normal

| | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138

| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138

| | X-RFC2646: Format=Flowed; Original

| | Message-ID: <eQbzVJj6HHA.5752@TK2MSFTNGP04.phx.gbl>

| | Newsgroups: microsoft.public.windows.terminal_services

| | NNTP-Posting-Host: 68-191-33-80.dhcp.nwtn.ct.charter.com 68.191.33.80

| | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl

| | Xref: TK2MSFTNGHUB02.phx.gbl

| microsoft.public.windows.terminal_services:10335

| | X-Tomcat-NG: microsoft.public.windows.terminal_services

| |

| | Hi Ken,

| |

| | I tried to install the RDP 5.1 but it failed with error:

| | --------------------------------------------------

| | Remote Desktop Connectin cannot be installed because your operationg

| system

| | already has a built-in version. See All

| | Programs\Accessories\Communications\Remote Desktop Connections on your

| start

| | menu.

| | --------------------------------------------------

| |

| | The install program I downloaded is: MSRDPCLI.EXE

| |

| | Thanks,

| |

| | Bob.

| |

|

September 11, 2007

RE: Screen goes black

Ken,

I'm having the same problem, users minimize RPD session and when the try to

make it active they get a black screen for about 60 second. Users connecting

to a TS via a PTP T1. The users in the same location as the server don't

experience this problem, just the users in the remote office. I have

implement the suggested changes to the server GPO and to the users pc, and

the problem still exists.

Both locations have their own internet access so for testing I have set up a

couple users to access the TS via the public IP address of the office where

the server is located. That seems to have fixed the blackout problem but now

when those users minimize the rdp session it will automatically pop back up

on the desktop every 15-20 minutes.

Any other suggestions? Thanks in advance

Eric

""Ken Zhao [MSFT]"" wrote:

> Hello Bob,

>

> Thank you for using newsgroup!

>

> From your post, I suggest you try the following steps to troubleshoot this

> issue:

>

> On the Terminal Server side:

> ======================

> 1. Check for any spyware or malware installed on the machine

>

> 2. Disable the following policies on the Terminal server:

>

> userconfig->administrative templates->control panel->display->password

> protect screensaver

> userconfig->administrative templates->control panel->display->screen saver

> userconfig->administrative templates->control panel->display->Screen saver

> timeout

> 3. Check the HKEY_CURRENT_USER\Control Panel\Desktop\Screensaver values.

> They should be set to 0

>

> 4. Set the HKEY_CURRENT_USER\Control Panel\Desktop\ScreenSaverTimeout value

> to 6000 from 600

>

> 5. This problem can occur if the "User Mode Process Dump" tool (Process

> Dump applet in Control Panel) has been installed on the Terminal Server.

>

> To resolve this issue, uninstall the "User Mode Process Dump" tool from

> Add/Remove Programs. If "User Mode Process Dump" does not appear in

> Add/Remove Programs but the Process Dump applet is present in Control

> Panel, you may use Userdump 7 and the installation routing for Userdump7

> has a "Remove" option.

>

> On the client side:

> ======================

> 1. Apply the latest RDP 5.1 on the client

> Windows XP Remote Desktop Connection software [XPSP2 5.1.2600.2180]

> http://www.microsoft.com/downloads/details.aspx?FamilyID=80111f21-d48d-426e-

> 96c2-08aa2bd23a49&displaylang=en

>

> 2. Also this issue may be due to an idle disconnect issue from the client

> side. Please add the following two keys on the client:

>

> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server

> --create a new REG_DWORD called: KeepAliveInterval

> --set the value to 1 to activate it

> --create a new REG_DWORD called: KeepAliveEnable

> --set the value to 1 to activate it

>

> Thanks & Regards,

>

> Ken Zhao

>

> Microsoft Online Support

> Microsoft Global Technical Support Center

>

> Get Secure! - http://www.microsoft.com/security <http://www.microsoft.com/security>

> ====================================================

> When responding to posts, please "Reply to Group" via your newsreader so

> that others may learn and benefit from your issue.

> ====================================================

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

> --------------------

> | From: "Bob" <86c6c2e6-2146512712@news.postalias>

> | Subject: Screen goes black

> | Date: Wed, 15 Aug 2007 06:55:56 -0400

> | Lines: 16

> | X-Priority: 3

> | X-MSMail-Priority: Normal

> | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138

> | X-RFC2646: Format=Flowed; Original

> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138

> | Message-ID: <#tbycry3HHA.5880@TK2MSFTNGP03.phx.gbl>

> | Newsgroups: microsoft.public.windows.terminal_services

> | NNTP-Posting-Host: 68-191-33-80.dhcp.nwtn.ct.charter.com 68.191.33.80

> | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl

> | Xref: TK2MSFTNGHUB02.phx.gbl

> microsoft.public.windows.terminal_services:9901

> | X-Tomcat-NG: microsoft.public.windows.terminal_services

> |

> | Hi,

> |

> | I notice that Remote Desktop sessions will blacken their screens after a

> | period of inactivity. Why is this and how can it be controlled? I

> believe

> | my Power Schemes are set to never turn off the monitors and the screen

> saver

> | is set to none.

> |

> | Also, when it does happen, how can I wake up the RDP session in a

> | non-destructive way? The only thing that works for me is to click the

> | screen. Shift-key or CTRL+ALT+END doesn't help.

> |

> | Thanks!

> | ---

> | Bob

> |

>

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