Guest Jennifer Posted August 17, 2007 Posted August 17, 2007 I sometimes play a DVD which has the option to click on chapters or sections. Recently it started crashing and turning itself off when it got to a certain point in loading the dvd. 2 or 3 times I restored it to a previous point and it would work ok but I think it is after it has installed updates - don't know which one - that it starts to crash again. The restore point that I can now take it back to to know it will work is a restore point of a previous date which I can't remember. Also could it be the new media player as I notice that some people are havng problems with that. I hope someone can help -- Jennifer
Guest MowGreen [MVP] Posted August 17, 2007 Posted August 17, 2007 Re: Windows updates and DVD Try uninstalling KB936782 from Add/Remove Programs in the Control Panel to see if that's the update causing the issue. Make sure the "Show updates " box is checked at the top. IF KB936782 is the culprit: > Support > • Customers in the U.S. and Canada can receive technical support from Microsoft Product > Support Services at 1-866-PCSAFETY. There is no charge for support calls that are > associated with security updates. > > • International customers can receive support from their local Microsoft subsidiaries. > There is no charge for support that is associated with security updates. For more > information about how to contact Microsoft for support issues, visit the International > Support Web site. http://go.microsoft.com/fwlink/?LinkId=21155 > MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten =============== Jennifer wrote: > I sometimes play a DVD which has the option to click on chapters or sections. > Recently it started crashing and turning itself off when it got to a certain > point in loading the dvd. 2 or 3 times I restored it to a previous point > and it would work ok but I think it is after it has installed updates - don't > know which one - that it starts to crash again. The restore point that I can > now take it back to to know it will work is a restore point of a previous > date which I can't remember. Also could it be the new media player as I > notice that some people are havng problems with that. I hope someone can help
Guest Jennifer Posted August 18, 2007 Posted August 18, 2007 Re: Windows updates and DVD I tried it but it doesn't make any difference, it still shuts down just before it should go on to the screen where you choose the chapter. Do I now need to re-install KB936782 or is it not important. Thanks. -- Jennifer "MowGreen [MVP]" wrote: > Try uninstalling KB936782 from Add/Remove Programs in the Control Panel > to see if that's the update causing the issue. Make sure the > "Show updates " box is checked at the top. > > IF KB936782 is the culprit: > > > Support > > • Customers in the U.S. and Canada can receive technical support from Microsoft Product > > Support Services at 1-866-PCSAFETY. There is no charge for support calls that are > > associated with security updates. > > > > • International customers can receive support from their local Microsoft subsidiaries. > > There is no charge for support that is associated with security updates. For more > > information about how to contact Microsoft for support issues, visit the International > > Support Web site. http://go.microsoft.com/fwlink/?LinkId=21155 > > > > > MowGreen [MVP 2003-2007] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > > Jennifer wrote: > > > I sometimes play a DVD which has the option to click on chapters or sections. > > Recently it started crashing and turning itself off when it got to a certain > > point in loading the dvd. 2 or 3 times I restored it to a previous point > > and it would work ok but I think it is after it has installed updates - don't > > know which one - that it starts to crash again. The restore point that I can > > now take it back to to know it will work is a restore point of a previous > > date which I can't remember. Also could it be the new media player as I > > notice that some people are havng problems with that. I hope someone can help >
Guest MowGreen [MVP] Posted August 19, 2007 Posted August 19, 2007 Re: Windows updates and DVD Yes, reinstall KB936872 as it's a Critical Security update. Is the issue with all DVDs or just one ? You may want to uninstall and then reinstall the DVD software if that's convenient, Jill. MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten =============== Jennifer wrote: > I tried it but it doesn't make any difference, it still shuts down just > before it should go on to the screen where you choose the chapter. Do I now > need to re-install KB936782 or is it not important. Thanks.
Guest Jennifer Posted August 20, 2007 Posted August 20, 2007 Re: Windows updates and DVD It happens with 2 different DVDs which give an introduction and then go on to allow you to choose which section you go to next (yoga and pilates etc.) That is the point at which it shuts down. Ordinary DVDs don't have a problem. If I restore back to somewhere in July it is OK but after it downloads all the microsoft automatic updates it cuts out again. Thank you for your interest. -- Jennifer "MowGreen [MVP]" wrote: > Yes, reinstall KB936872 as it's a Critical Security update. > Is the issue with all DVDs or just one ? > You may want to uninstall and then reinstall the DVD software if that's > convenient, Jill. > > MowGreen [MVP 2003-2007] > =============== > *-343-* FDNY > Never Forgotten > =============== > > Jennifer wrote: > > > I tried it but it doesn't make any difference, it still shuts down just > > before it should go on to the screen where you choose the chapter. Do I now > > need to re-install KB936782 or is it not important. Thanks. >
Guest dbworkmansr Posted August 21, 2007 Posted August 21, 2007 Re: Windows updates and DVD Are you speaking for Microsoft? Is there a problem with the security updates? Since I have been installing them, or better yet, since they have been installing theirself, I have had nothing but problems with opening partitions that house MPG's MPEGS, DVD's. Exployer stops working. DVD's don't play. I have reverted back to Windows XP on my dual boot, and have had enought of VISTA for now. If many are having this problem, and it looks like they are, an update should be forthcoming to fix the udpdates. "Jennifer" wrote: > It happens with 2 different DVDs which give an introduction and then go on to > allow you to choose which section you go to next (yoga and pilates etc.) That > is the point at which it shuts down. Ordinary DVDs don't have a problem. If > I restore back to somewhere in July it is OK but after it downloads all the > microsoft automatic updates it cuts out again. Thank you for your interest. > -- > Jennifer > > > "MowGreen [MVP]" wrote: > > > Yes, reinstall KB936872 as it's a Critical Security update. > > Is the issue with all DVDs or just one ? > > You may want to uninstall and then reinstall the DVD software if that's > > convenient, Jill. > > > > MowGreen [MVP 2003-2007] > > =============== > > *-343-* FDNY > > Never Forgotten > > =============== > > > > Jennifer wrote: > > > > > I tried it but it doesn't make any difference, it still shuts down just > > > before it should go on to the screen where you choose the chapter. Do I now > > > need to re-install KB936782 or is it not important. Thanks. > >
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