Disappearing Mail in Outlook

[Guest techexec]

I have a user who has a problem with some email disappearing as soon as they

hit the inbox. This seems to only happen when the mail comes from certain

internal users, me being one of them. I can send an email from my Outlook, go

to her Outlook, hit send/receive, watch the email hit the inbox and

immediately disappear. A few seconds later I get the new mail notification

bubble. I click on it and I get an error that says "operation failed".

 

I opened OWA and was able to see the email I sent even thought it didn't

show up under Outlook. I also opened the Admin Outlook on the server and the

email was not there either.

 

We use cached mode for all clients except the admin Outlook.

 

I have checked all the rule and views but these do not seem to be the issue.

 

I have scanned the .ost file for errors but none are reported. I have

renamed the .ost and let Outlook create a new one but still have same issue.

 

This issue happened on her old PC and is now happening on a freshly

formatted PC.

 

Any suggestions?

 

Thanks in advance,

 

Techexec

[Guest Mathieu CHATEAU]

Re: Disappearing Mail in Outlook

 

did you try to launch outlook with /cleanrule to remove all rules ?

If the mail appear and then go, should be a zombie rule

 

--

Cordialement,

Mathieu CHATEAU

http://lordoftheping.blogspot.com

 

 

"techexec" <techexec@discussions.microsoft.com> wrote in message

news:B55F1174-72E5-4435-998D-43C78CD3D957@microsoft.com...

>I have a user who has a problem with some email disappearing as soon as

>they

> hit the inbox. This seems to only happen when the mail comes from certain

> internal users, me being one of them. I can send an email from my Outlook,

> go

> to her Outlook, hit send/receive, watch the email hit the inbox and

> immediately disappear. A few seconds later I get the new mail notification

> bubble. I click on it and I get an error that says "operation failed".

>

> I opened OWA and was able to see the email I sent even thought it didn't

> show up under Outlook. I also opened the Admin Outlook on the server and

> the

> email was not there either.

>

> We use cached mode for all clients except the admin Outlook.

>

> I have checked all the rule and views but these do not seem to be the

> issue.

>

> I have scanned the .ost file for errors but none are reported. I have

> renamed the .ost and let Outlook create a new one but still have same

> issue.

>

> This issue happened on her old PC and is now happening on a freshly

> formatted PC.

>

> Any suggestions?

>

> Thanks in advance,

>

> Techexec

[Guest Dragos CAMARA]

RE: Disappearing Mail in Outlook

 

hi,

try to see if you have set the filter on show only new messages.

--

Dragos CAMARA

MCSA Windows 2003 server

 

 

"techexec" wrote:

> I have a user who has a problem with some email disappearing as soon as they

> hit the inbox. This seems to only happen when the mail comes from certain

> internal users, me being one of them. I can send an email from my Outlook, go

> to her Outlook, hit send/receive, watch the email hit the inbox and

> immediately disappear. A few seconds later I get the new mail notification

> bubble. I click on it and I get an error that says "operation failed".

>

> I opened OWA and was able to see the email I sent even thought it didn't

> show up under Outlook. I also opened the Admin Outlook on the server and the

> email was not there either.

>

> We use cached mode for all clients except the admin Outlook.

>

> I have checked all the rule and views but these do not seem to be the issue.

>

> I have scanned the .ost file for errors but none are reported. I have

> renamed the .ost and let Outlook create a new one but still have same issue.

>

> This issue happened on her old PC and is now happening on a freshly

> formatted PC.

>

> Any suggestions?

>

> Thanks in advance,

>

> Techexec