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Server restarts after you choose Shutdown

Guest Heath

By Guest Heath
in Windows 2003 Server

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Guest Heath

Guest Heath

Posted
Posted

I was shutting down and powering off a few servers today and two of them

would not shut down. I tried multiple times but each time they restarted

instead.

 

What could cause this?

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Guest Mathieu CHATEAU

Guest Mathieu CHATEAU

Posted
Posted

Re: Server restarts after you choose Shutdown

 

Hello,

 

any weird enventlog entry ?

no memory dump ?

 

Does the eventlog clearly indicate a shutdown or a reboot (if Windows 2003 )

search in the system event log for source USER32, event 1074, information

level

 

--

Cordialement,

Mathieu CHATEAU

http://lordoftheping.blogspot.com

 

 

"Heath" <Heath@discussions.microsoft.com> wrote in message

news:52E99BAF-A24D-4117-8D63-E8775E67D973@microsoft.com...

>I was shutting down and powering off a few servers today and two of them

> would not shut down. I tried multiple times but each time they restarted

> instead.

>

> What could cause this?

Guest shimoni

Guest shimoni

Posted
Posted

RE: Server restarts after you choose Shutdown

 

Try to do hard shut down from the power button on the server, if it works

it's a firmware problem related to the m/b.

 

 

--

MCSE 2003

 

 

 

 

"Heath" wrote:

> I was shutting down and powering off a few servers today and two of them

> would not shut down. I tried multiple times but each time they restarted

> instead.

>

> What could cause this?

Guest Heath

Guest Heath

Posted
Posted

Re: Server restarts after you choose Shutdown

 

not at work right now and the server is off but...

 

I am pretty sure if it crashed, when it came back up and you logged on, it

would have given you an abnormal shutdown occurred error message. Also, when

I did the shutdown, I put the reason as other and gave it a reason and that

showed up in the event viewer.

 

"Mathieu CHATEAU" wrote:

> Hello,

>

> any weird enventlog entry ?

> no memory dump ?

>

> Does the eventlog clearly indicate a shutdown or a reboot (if Windows 2003 )

> search in the system event log for source USER32, event 1074, information

> level

>

> --

> Cordialement,

> Mathieu CHATEAU

> http://lordoftheping.blogspot.com

>

>

> "Heath" <Heath@discussions.microsoft.com> wrote in message

> news:52E99BAF-A24D-4117-8D63-E8775E67D973@microsoft.com...

> >I was shutting down and powering off a few servers today and two of them

> > would not shut down. I tried multiple times but each time they restarted

> > instead.

> >

> > What could cause this?

>

>

Guest Heath

Guest Heath

Posted
Posted

RE: Server restarts after you choose Shutdown

 

the way I ended up turning if off was from the power button while in the Bios

screen, if that helps.

 

"shimoni" wrote:

> Try to do hard shut down from the power button on the server, if it works

> it's a firmware problem related to the m/b.

>

>

> --

> MCSE 2003

>

>

>

>

> "Heath" wrote:

>

> > I was shutting down and powering off a few servers today and two of them

> > would not shut down. I tried multiple times but each time they restarted

> > instead.

> >

> > What could cause this?

Guest Mathieu CHATEAU

Guest Mathieu CHATEAU

Posted
Posted

Re: Server restarts after you choose Shutdown

 

what is the server's hardware (model...) ?

 

Are they all at the same level of firmware/driver/bios ? same model ?

 

--

Cordialement,

Mathieu CHATEAU

http://lordoftheping.blogspot.com

 

 

"Heath" <Heath@discussions.microsoft.com> wrote in message

news:660BC7DB-494C-46B8-8E2D-F84B195A32D6@microsoft.com...

> the way I ended up turning if off was from the power button while in the

> Bios

> screen, if that helps.

>

> "shimoni" wrote:

>

>> Try to do hard shut down from the power button on the server, if it works

>> it's a firmware problem related to the m/b.

>>

>>

>> --

>> MCSE 2003

>>

>>

>>

>>

>> "Heath" wrote:

>>

>> > I was shutting down and powering off a few servers today and two of

>> > them

>> > would not shut down. I tried multiple times but each time they

>> > restarted

>> > instead.

>> >

>> > What could cause this?

Guest Heath

Guest Heath

Posted
Posted

Re: Server restarts after you choose Shutdown

 

both servers are Dell Poweredge 2950's

 

bios revision 1.3.7

 

"Mathieu CHATEAU" wrote:

> what is the server's hardware (model...) ?

>

> Are they all at the same level of firmware/driver/bios ? same model ?

>

> --

> Cordialement,

> Mathieu CHATEAU

> http://lordoftheping.blogspot.com

>

>

> "Heath" <Heath@discussions.microsoft.com> wrote in message

> news:660BC7DB-494C-46B8-8E2D-F84B195A32D6@microsoft.com...

> > the way I ended up turning if off was from the power button while in the

> > Bios

> > screen, if that helps.

> >

> > "shimoni" wrote:

> >

> >> Try to do hard shut down from the power button on the server, if it works

> >> it's a firmware problem related to the m/b.

> >>

> >>

> >> --

> >> MCSE 2003

> >>

> >>

> >>

> >>

> >> "Heath" wrote:

> >>

> >> > I was shutting down and powering off a few servers today and two of

> >> > them

> >> > would not shut down. I tried multiple times but each time they

> >> > restarted

> >> > instead.

> >> >

> >> > What could cause this?

>

>

Guest Mathieu CHATEAU

Guest Mathieu CHATEAU

Posted
Posted

Re: Server restarts after you choose Shutdown

 

You may use SUU from dell to ensure your firmware/bios is up-to-date.

The iso can be download from :

http://support.euro.dell.com/support/downloads/format.aspx?c=fr&l=fr&s=gen&deviceid=9796&libid=36&releaseid=R156221&vercnt=4&formatcnt=0&SystemID=PWE_2950&servicetag=&os=WNET&osl=EN&catid=-1&impid=-1

 

You may use it from cd or network share, launching from windows.

It will allow you to update all bios/firmware/driver based on a reference of

known good version from dell.

 

If it doesn't solve your problem and you have double check it's a shutdown

that was done, then you may open a call to dell.

 

 

 

--

Cordialement,

Mathieu CHATEAU

http://lordoftheping.blogspot.com

 

 

"Heath" <Heath@discussions.microsoft.com> wrote in message

news:2060EE3A-FAFB-4545-B8E5-959516194E8D@microsoft.com...

> both servers are Dell Poweredge 2950's

>

> bios revision 1.3.7

>

> "Mathieu CHATEAU" wrote:

>

>> what is the server's hardware (model...) ?

>>

>> Are they all at the same level of firmware/driver/bios ? same model ?

>>

>> --

>> Cordialement,

>> Mathieu CHATEAU

>> http://lordoftheping.blogspot.com

>>

>>

>> "Heath" <Heath@discussions.microsoft.com> wrote in message

>> news:660BC7DB-494C-46B8-8E2D-F84B195A32D6@microsoft.com...

>> > the way I ended up turning if off was from the power button while in

>> > the

>> > Bios

>> > screen, if that helps.

>> >

>> > "shimoni" wrote:

>> >

>> >> Try to do hard shut down from the power button on the server, if it

>> >> works

>> >> it's a firmware problem related to the m/b.

>> >>

>> >>

>> >> --

>> >> MCSE 2003

>> >>

>> >>

>> >>

>> >>

>> >> "Heath" wrote:

>> >>

>> >> > I was shutting down and powering off a few servers today and two of

>> >> > them

>> >> > would not shut down. I tried multiple times but each time they

>> >> > restarted

>> >> > instead.

>> >> >

>> >> > What could cause this?

>>

>>

Guest Heath

Guest Heath

Posted
Posted

Re: Server restarts after you choose Shutdown

 

 

 

"Mathieu CHATEAU" wrote:

> You may use SUU from dell to ensure your firmware/bios is up-to-date.

> The iso can be download from :

> http://support.euro.dell.com/support/downloads/format.aspx?c=fr&l=fr&s=gen&deviceid=9796&libid=36&releaseid=R156221&vercnt=4&formatcnt=0&SystemID=PWE_2950&servicetag=&os=WNET&osl=EN&catid=-1&impid=-1

>

> You may use it from cd or network share, launching from windows.

> It will allow you to update all bios/firmware/driver based on a reference of

> known good version from dell.

>

> If it doesn't solve your problem and you have double check it's a shutdown

> that was done, then you may open a call to dell.

>

>

>

> --

> Cordialement,

> Mathieu CHATEAU

> http://lordoftheping.blogspot.com

>

>

> "Heath" <Heath@discussions.microsoft.com> wrote in message

> news:2060EE3A-FAFB-4545-B8E5-959516194E8D@microsoft.com...

> > both servers are Dell Poweredge 2950's

> >

> > bios revision 1.3.7

> >

> > "Mathieu CHATEAU" wrote:

> >

> >> what is the server's hardware (model...) ?

> >>

> >> Are they all at the same level of firmware/driver/bios ? same model ?

> >>

> >> --

> >> Cordialement,

> >> Mathieu CHATEAU

> >> http://lordoftheping.blogspot.com

> >>

> >>

> >> "Heath" <Heath@discussions.microsoft.com> wrote in message

> >> news:660BC7DB-494C-46B8-8E2D-F84B195A32D6@microsoft.com...

> >> > the way I ended up turning if off was from the power button while in

> >> > the

> >> > Bios

> >> > screen, if that helps.

> >> >

> >> > "shimoni" wrote:

> >> >

> >> >> Try to do hard shut down from the power button on the server, if it

> >> >> works

> >> >> it's a firmware problem related to the m/b.

> >> >>

> >> >>

> >> >> --

> >> >> MCSE 2003

> >> >>

> >> >>

> >> >>

> >> >>

> >> >> "Heath" wrote:

> >> >>

> >> >> > I was shutting down and powering off a few servers today and two of

> >> >> > them

> >> >> > would not shut down. I tried multiple times but each time they

> >> >> > restarted

> >> >> > instead.

> >> >> >

> >> >> > What could cause this?

> >>

> >>

>

>

Guest Heath

Guest Heath

Posted
Posted

Re: Server restarts after you choose Shutdown

 

thanks

 

I'll give that a try

 

"Mathieu CHATEAU" wrote:

> You may use SUU from dell to ensure your firmware/bios is up-to-date.

> The iso can be download from :

> http://support.euro.dell.com/support/downloads/format.aspx?c=fr&l=fr&s=gen&deviceid=9796&libid=36&releaseid=R156221&vercnt=4&formatcnt=0&SystemID=PWE_2950&servicetag=&os=WNET&osl=EN&catid=-1&impid=-1

>

> You may use it from cd or network share, launching from windows.

> It will allow you to update all bios/firmware/driver based on a reference of

> known good version from dell.

>

> If it doesn't solve your problem and you have double check it's a shutdown

> that was done, then you may open a call to dell.

>

>

>

> --

> Cordialement,

> Mathieu CHATEAU

> http://lordoftheping.blogspot.com

>

>

> "Heath" <Heath@discussions.microsoft.com> wrote in message

> news:2060EE3A-FAFB-4545-B8E5-959516194E8D@microsoft.com...

> > both servers are Dell Poweredge 2950's

> >

> > bios revision 1.3.7

> >

> > "Mathieu CHATEAU" wrote:

> >

> >> what is the server's hardware (model...) ?

> >>

> >> Are they all at the same level of firmware/driver/bios ? same model ?

> >>

> >> --

> >> Cordialement,

> >> Mathieu CHATEAU

> >> http://lordoftheping.blogspot.com

> >>

> >>

> >> "Heath" <Heath@discussions.microsoft.com> wrote in message

> >> news:660BC7DB-494C-46B8-8E2D-F84B195A32D6@microsoft.com...

> >> > the way I ended up turning if off was from the power button while in

> >> > the

> >> > Bios

> >> > screen, if that helps.

> >> >

> >> > "shimoni" wrote:

> >> >

> >> >> Try to do hard shut down from the power button on the server, if it

> >> >> works

> >> >> it's a firmware problem related to the m/b.

> >> >>

> >> >>

> >> >> --

> >> >> MCSE 2003

> >> >>

> >> >>

> >> >>

> >> >>

> >> >> "Heath" wrote:

> >> >>

> >> >> > I was shutting down and powering off a few servers today and two of

> >> >> > them

> >> >> > would not shut down. I tried multiple times but each time they

> >> >> > restarted

> >> >> > instead.

> >> >> >

> >> >> > What could cause this?

> >>

> >>

>

>

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