Problem with windows Xp

[Sparx]

Hi all,

 

I am just posting again to generally get a feel for what people think it is. My aunt was installing the talk talk internet software onto her pc and all was fine and then when it did the restart after the install, the computer loaded back up and she had no task bar or icons. I'm wondering if there is an easy solution that I could explain to her over the phone. She's not very computer literate and well I was kinda hoping there would be a simple solution somehow to save me having to travel to hers to fix it. :op

 

Thanks in advance for any responses.

 

Sparx

[danzil]

if the pc is left on does it eventually get the taskbar etc (like 5-10 mins)maybe the software is finishing installing or hanging.

what is the spec of the pc.

can your aunt do ctrl alt delete and see if anything is using the cpu to the max.

in task manager is explorer.exe running in process's if not click on new task and type in explorer.exe, taskbar and icons should then appear and on a reboot should be fine.

I have seen a similar issue with a talk talk install that removed all the control panel icon (bizzare).

let me know if that helps.

regards

danzil