Guest Big Liam Posted August 18, 2007 Posted August 18, 2007 This has me well and truly stumped. I have a friends Laptop he has asked me to fix for him. Sony Vaio PCG-FX705 running XP home fully updated. The symptoms are as follows: After boot, the machine seems to be working normally until the mouse is used to select any function from the start menu. If I click 'start' and hover on 'all programs', the 'all programs' list will appear very briefly and then disappear. Every time, rendering the all programs menu useless. The mouse then exhibits eratic behaviour. If I try to click on Icons, it is as though the mouse buttons have been assigned functions other than their proper purpose.. For example, if i double click on the 'C: drive' icon in 'my computer' instead of opening the drive, it will bring up the C: drive properties window. When I right click on an icon to bring up the 'function menu' it will just flash as though it were there and disappear again extrememly quickly. I have also noticed that the keyboard then starts to behave erratically. The keys no longer work with the exception of the vowel keys, but they are displayed thus: á, é, í, ó, ú. I have checked in the mouse properties to see if anyone has been messing with and accidentally changed the function of the buttons but they are set to default values. The Keyboard language and regional settings are intact also and correspond to the language of the machine. Full virus and malware scans have revealed a clean computer. I have tried to do a repair install of XP, but the install gets as far as the 'press enter' stage and because the keyboard stops working, halts there.. interesting to note though that the F3 button (used to exit the setup process) works fine and will reboot the machine. The fact that the keybaord fails even when booting from the XP CD indicated to me that it may have been a hardware problem at first, but when I use the Acronis True Image Boot Disk, the keyboard works fine. The Acronis Boot Disk uses a basic Linux setup to operate Has anyone out there ever experienced anything like this?? I certainly have not. Any help/advice/sollution will be massively appreciated.. Thanks guys.. Liam :)
Guest db ´¯`·.. > Posted August 18, 2007 Posted August 18, 2007 Re: Laptop that has keyboard/mouse problem. have you checked if the problem exists in safemode as well? -- db ·´¯`·.¸. , . .·´¯`·..><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>¸. ><)))º>·´¯`·.¸. , . .·´¯`·.. ><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º> .. "Big Liam" <BigLiam@discussions.microsoft.com> wrote in message news:2F2DDBAA-29B9-4239-96C4-3E54E0B21789@microsoft.com... > This has me well and truly stumped. > > I have a friends Laptop he has asked me to fix for him. Sony Vaio > PCG-FX705 > running XP home fully updated. > > The symptoms are as follows: > > After boot, the machine seems to be working normally until the mouse > is used > to select any function from the start menu. If I click 'start' and > hover on > 'all programs', the 'all programs' list will appear very briefly and > then > disappear. Every time, rendering the all programs menu useless. > > The mouse then exhibits eratic behaviour. If I try to click on Icons, > it is > as though the mouse buttons have been assigned functions other than > their > proper purpose.. For example, if i double click on the 'C: drive' icon > in 'my > computer' instead of opening the drive, it will bring up the C: drive > properties window. > > When I right click on an icon to bring up the 'function menu' it will > just > flash as though it were there and disappear again extrememly quickly. > > I have also noticed that the keyboard then starts to behave > erratically. > The keys no longer work with the exception of the vowel keys, but they > are > displayed thus: > > á, é, í, ó, ú. > > I have checked in the mouse properties to see if anyone has been > messing > with and accidentally changed the function of the buttons but they are > set to > default values. The Keyboard language and regional settings are > intact also > and correspond to the language of the machine. > > Full virus and malware scans have revealed a clean computer. > > I have tried to do a repair install of XP, but the install gets as far > as > the 'press enter' stage and because the keyboard stops working, halts > there.. > interesting to note though that the F3 button (used to exit the setup > process) works fine and will reboot the machine. > > The fact that the keybaord fails even when booting from the XP CD > indicated > to me that it may have been a hardware problem at first, but when I > use the > Acronis True Image Boot Disk, the keyboard works fine. The Acronis > Boot Disk > uses a basic Linux setup to operate > > Has anyone out there ever experienced anything like this?? I > certainly have > not. > > Any help/advice/sollution will be massively appreciated.. > > Thanks guys.. > > Liam :)
Guest Big Liam Posted August 18, 2007 Posted August 18, 2007 Re: Laptop that has keyboard/mouse problem. Yes, problem exists in safe mode too. I think I may have identified whats going on.. I think one of the control or alt keys may be stuck.. Do you think that would give the symptoms I have described?? cheers.. :) "db ´¯`·.. ><)))º>` .. ." wrote: > have you checked > if the problem exists in > safemode as well? > > -- > > db ·´¯`·.¸. , . .·´¯`·..><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>¸. > ><)))º>·´¯`·.¸. , . .·´¯`·.. ><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º> > > > .. > > > "Big Liam" <BigLiam@discussions.microsoft.com> wrote in message > news:2F2DDBAA-29B9-4239-96C4-3E54E0B21789@microsoft.com... > > This has me well and truly stumped. > > > > I have a friends Laptop he has asked me to fix for him. Sony Vaio > > PCG-FX705 > > running XP home fully updated. > > > > The symptoms are as follows: > > > > After boot, the machine seems to be working normally until the mouse > > is used > > to select any function from the start menu. If I click 'start' and > > hover on > > 'all programs', the 'all programs' list will appear very briefly and > > then > > disappear. Every time, rendering the all programs menu useless. > > > > The mouse then exhibits eratic behaviour. If I try to click on Icons, > > it is > > as though the mouse buttons have been assigned functions other than > > their > > proper purpose.. For example, if i double click on the 'C: drive' icon > > in 'my > > computer' instead of opening the drive, it will bring up the C: drive > > properties window. > > > > When I right click on an icon to bring up the 'function menu' it will > > just > > flash as though it were there and disappear again extrememly quickly. > > > > I have also noticed that the keyboard then starts to behave > > erratically. > > The keys no longer work with the exception of the vowel keys, but they > > are > > displayed thus: > > > > á, é, í, ó, ú. > > > > I have checked in the mouse properties to see if anyone has been > > messing > > with and accidentally changed the function of the buttons but they are > > set to > > default values. The Keyboard language and regional settings are > > intact also > > and correspond to the language of the machine. > > > > Full virus and malware scans have revealed a clean computer. > > > > I have tried to do a repair install of XP, but the install gets as far > > as > > the 'press enter' stage and because the keyboard stops working, halts > > there.. > > interesting to note though that the F3 button (used to exit the setup > > process) works fine and will reboot the machine. > > > > The fact that the keybaord fails even when booting from the XP CD > > indicated > > to me that it may have been a hardware problem at first, but when I > > use the > > Acronis True Image Boot Disk, the keyboard works fine. The Acronis > > Boot Disk > > uses a basic Linux setup to operate > > > > Has anyone out there ever experienced anything like this?? I > > certainly have > > not. > > > > Any help/advice/sollution will be massively appreciated.. > > > > Thanks guys.. > > > > Liam :) > >
Guest Big Liam Posted August 18, 2007 Posted August 18, 2007 Re: Laptop that has keyboard/mouse problem. Problem solved... The left ALT key was stuck in the down position.. Sometimes you can't see the wood for the trees huh.. Thanks for your reply db cheers.. :) "db ´¯`·.. ><)))º>` .. ." wrote: > have you checked > if the problem exists in > safemode as well? > > -- > > db ·´¯`·.¸. , . .·´¯`·..><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>¸. > ><)))º>·´¯`·.¸. , . .·´¯`·.. ><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º> > > > .. > > > "Big Liam" <BigLiam@discussions.microsoft.com> wrote in message > news:2F2DDBAA-29B9-4239-96C4-3E54E0B21789@microsoft.com... > > This has me well and truly stumped. > > > > I have a friends Laptop he has asked me to fix for him. Sony Vaio > > PCG-FX705 > > running XP home fully updated. > > > > The symptoms are as follows: > > > > After boot, the machine seems to be working normally until the mouse > > is used > > to select any function from the start menu. If I click 'start' and > > hover on > > 'all programs', the 'all programs' list will appear very briefly and > > then > > disappear. Every time, rendering the all programs menu useless. > > > > The mouse then exhibits eratic behaviour. If I try to click on Icons, > > it is > > as though the mouse buttons have been assigned functions other than > > their > > proper purpose.. For example, if i double click on the 'C: drive' icon > > in 'my > > computer' instead of opening the drive, it will bring up the C: drive > > properties window. > > > > When I right click on an icon to bring up the 'function menu' it will > > just > > flash as though it were there and disappear again extrememly quickly. > > > > I have also noticed that the keyboard then starts to behave > > erratically. > > The keys no longer work with the exception of the vowel keys, but they > > are > > displayed thus: > > > > á, é, í, ó, ú. > > > > I have checked in the mouse properties to see if anyone has been > > messing > > with and accidentally changed the function of the buttons but they are > > set to > > default values. The Keyboard language and regional settings are > > intact also > > and correspond to the language of the machine. > > > > Full virus and malware scans have revealed a clean computer. > > > > I have tried to do a repair install of XP, but the install gets as far > > as > > the 'press enter' stage and because the keyboard stops working, halts > > there.. > > interesting to note though that the F3 button (used to exit the setup > > process) works fine and will reboot the machine. > > > > The fact that the keybaord fails even when booting from the XP CD > > indicated > > to me that it may have been a hardware problem at first, but when I > > use the > > Acronis True Image Boot Disk, the keyboard works fine. The Acronis > > Boot Disk > > uses a basic Linux setup to operate > > > > Has anyone out there ever experienced anything like this?? I > > certainly have > > not. > > > > Any help/advice/sollution will be massively appreciated.. > > > > Thanks guys.. > > > > Liam :) > >
Guest nass Posted August 18, 2007 Posted August 18, 2007 RE: Laptop that has keyboard/mouse problem. "Big Liam" wrote: > This has me well and truly stumped. > > I have a friends Laptop he has asked me to fix for him. Sony Vaio PCG-FX705 > running XP home fully updated. > > The symptoms are as follows: > > After boot, the machine seems to be working normally until the mouse is used > to select any function from the start menu. If I click 'start' and hover on > 'all programs', the 'all programs' list will appear very briefly and then > disappear. Every time, rendering the all programs menu useless. > > The mouse then exhibits eratic behaviour. If I try to click on Icons, it is > as though the mouse buttons have been assigned functions other than their > proper purpose.. For example, if i double click on the 'C: drive' icon in 'my > computer' instead of opening the drive, it will bring up the C: drive > properties window. > > When I right click on an icon to bring up the 'function menu' it will just > flash as though it were there and disappear again extrememly quickly. > > I have also noticed that the keyboard then starts to behave erratically. > The keys no longer work with the exception of the vowel keys, but they are > displayed thus: > > á, é, í, ó, ú. > > I have checked in the mouse properties to see if anyone has been messing > with and accidentally changed the function of the buttons but they are set to > default values. The Keyboard language and regional settings are intact also > and correspond to the language of the machine. > > Full virus and malware scans have revealed a clean computer. > > I have tried to do a repair install of XP, but the install gets as far as > the 'press enter' stage and because the keyboard stops working, halts there.. > interesting to note though that the F3 button (used to exit the setup > process) works fine and will reboot the machine. > > The fact that the keybaord fails even when booting from the XP CD indicated > to me that it may have been a hardware problem at first, but when I use the > Acronis True Image Boot Disk, the keyboard works fine. The Acronis Boot Disk > uses a basic Linux setup to operate > > Has anyone out there ever experienced anything like this?? I certainly have > not. > > Any help/advice/sollution will be massively appreciated.. > > Thanks guys.. > > Liam :) Did you scan for malware and viruses on this Laptop from another vendor other than the native AV installed on it?. Have a look in the Event Viewer for error messages that might shed some lights on the causer and you can copy & paste in your next post. HOW TO: View and Manage Event Logs in Event Viewer in Windows XP http://support.microsoft.com/kb/308427/en-us = Try system restore to where things were okay and working. Then go through these cleaning steps: Click Start >> Control Panel >> Double click Network and Internet Connections >> Double click Internet Options. On the IE properties windows you will see these Taps: General | Security | Privacy | Content | Connections | Programs | Advanced. Under General Tab clear your History, Internet Files and Cookies. = Then try to Disable the Add-Ons on your Browser somehow installed on your browser, On how to disable the Add-ons follow this: Click on Programs Tab and then click the Manage Add-Ons Button there Disable the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one later and see which is the culprit or you can send them here in your next post) and click [OK] to confirm your Changes. How to manage Add-Ons: http://support.microsoft.com/kb/883256 Click on Advanced Tab and scroll down under the browsing option and uncheck this box: [&] Browsing [ ] Enable Third-Party browser extensions (Req Rest) and click Apply then OK to close your IE Properties. 2.... And also for malware from here: http://onecare.live.com/site/en-gb/default.htm?s_cid=sah http://onecare.live.com/standard/en-gb/default.htm http://www.lavasoft.com/products/ad-aware_se_personal.php http://www.safer-networking.org ; for Spybot S&D Run a scan from here on-line: http://www.sophos.com http://www3.ca.com/securityadvisor/virusinfo/scan.aspx http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym Download Avast Cleaner from here: http://www.avast.com/eng/avast-virus-cleaner.html Lots of tools to download and disinfect your machine: http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/ http://free.grisoft.com/doc/5390/lng/us/tpl/v5 =How to perform a clean boot procedure to prevent background programs from interfering with a game or a program that you currently use http://support.microsoft.com/kb/331796 HTH. Let us know. Regards, nass ---------- http://www.nasstec.co.uk
Guest db ´¯`·.. > Posted August 18, 2007 Posted August 18, 2007 Re: Laptop that has keyboard/mouse problem. great. my next suggestion based on the safemode analysis proving to have the problem as well was to plug in an external kb and mouse. in doing so, issues with the o.s. would have been excluded and the onboard kb would have been our focus. good work! -- db ·´¯`·.¸. , . .·´¯`·..><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>¸. ><)))º>·´¯`·.¸. , . .·´¯`·.. ><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º> .. "Big Liam" <BigLiam@discussions.microsoft.com> wrote in message news:2FDA6B84-A73B-42EC-80D6-5523EC85C5A5@microsoft.com... > Problem solved... > > The left ALT key was stuck in the down position.. > > Sometimes you can't see the wood for the trees huh.. > > Thanks for your reply db > > cheers.. :) > > "db ´¯`·.. ><)))º>` .. ." wrote: > >> have you checked >> if the problem exists in >> safemode as well? >> >> -- >> >> db ·´¯`·.¸. , . .·´¯`·..><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>¸. >> ><)))º>·´¯`·.¸. , . .·´¯`·.. ><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º> >> >> >> .. >> >> >> "Big Liam" <BigLiam@discussions.microsoft.com> wrote in message >> news:2F2DDBAA-29B9-4239-96C4-3E54E0B21789@microsoft.com... >> > This has me well and truly stumped. >> > >> > I have a friends Laptop he has asked me to fix for him. Sony Vaio >> > PCG-FX705 >> > running XP home fully updated. >> > >> > The symptoms are as follows: >> > >> > After boot, the machine seems to be working normally until the >> > mouse >> > is used >> > to select any function from the start menu. If I click 'start' and >> > hover on >> > 'all programs', the 'all programs' list will appear very briefly >> > and >> > then >> > disappear. Every time, rendering the all programs menu useless. >> > >> > The mouse then exhibits eratic behaviour. If I try to click on >> > Icons, >> > it is >> > as though the mouse buttons have been assigned functions other than >> > their >> > proper purpose.. For example, if i double click on the 'C: drive' >> > icon >> > in 'my >> > computer' instead of opening the drive, it will bring up the C: >> > drive >> > properties window. >> > >> > When I right click on an icon to bring up the 'function menu' it >> > will >> > just >> > flash as though it were there and disappear again extrememly >> > quickly. >> > >> > I have also noticed that the keyboard then starts to behave >> > erratically. >> > The keys no longer work with the exception of the vowel keys, but >> > they >> > are >> > displayed thus: >> > >> > á, é, í, ó, ú. >> > >> > I have checked in the mouse properties to see if anyone has been >> > messing >> > with and accidentally changed the function of the buttons but they >> > are >> > set to >> > default values. The Keyboard language and regional settings are >> > intact also >> > and correspond to the language of the machine. >> > >> > Full virus and malware scans have revealed a clean computer. >> > >> > I have tried to do a repair install of XP, but the install gets as >> > far >> > as >> > the 'press enter' stage and because the keyboard stops working, >> > halts >> > there.. >> > interesting to note though that the F3 button (used to exit the >> > setup >> > process) works fine and will reboot the machine. >> > >> > The fact that the keybaord fails even when booting from the XP CD >> > indicated >> > to me that it may have been a hardware problem at first, but when I >> > use the >> > Acronis True Image Boot Disk, the keyboard works fine. The Acronis >> > Boot Disk >> > uses a basic Linux setup to operate >> > >> > Has anyone out there ever experienced anything like this?? I >> > certainly have >> > not. >> > >> > Any help/advice/sollution will be massively appreciated.. >> > >> > Thanks guys.. >> > >> > Liam :) >> >>
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