can only start up in safe mode

[Dawn73]

Can someone help!! My puter will only let me start up in safe mode, when i try to log on normally as soon as i put in my password it switches itself off and restarts itself and if i just leave it at the password screen it does the same, just keeps restarting constantly xx

[Dalo Harkin]

Could be a number of things:-

PC is overheating - have you cleaned the inside of the case recently/ever?

have you changed anything recently - installed new hardware/software?

[Goku]

Hello and Welcome to FPCH Dawn. :)

 

Is this problem account specific? Try booting into Safe Mode and create a new account with Administrator privileges. Now, try to boot in normal mode and see if the problem still persists or not.

 

How to create and configure user accounts in Windows XP

 

Let us know how it goes. Good Luck. :)

 

-- Goku

[Dawn73]

can only start up in safe mode

 

Well! Hubby did install new game, (microsoft flight simulator) thought of that so went into add remove programmes and got rid, as for cleaning inside of case yes we do, il try the adding administrator thing now though xx

[danzil]

If the above doesnt work i would attempt a system restore in safe mode.

start>all programs>accessories>system tools>system restore.

load that up and choose a date previous to all this happening then click restore.....your pc will reboot, try logging in then..

You will not lose any of your recent data,and it is completely reversible (sounded like a MS quote ha).

let me know if that helps...but try what the other guys suggested first.

regards

danzil

:)

[Dawn73]

can only start up in safe mode

 

tried adding administrator and restarting and it didnt work, tried system restore and all i got was pop up saying system restore cannot protect my puter and to try rebooting and try again aaaaaaaaaaaagggggggggggggghhhhhhhhhhhhhhh think im going round bend lol

[Goku]

What Operating System are you using? Also, are you able to access the account in Safe Mode?

 

-- Goku

[Dawn73]

we got windows xp, and yes i can acess account in safe mode.

[Goku]

Please try changing the password for your current account and see if it helps or not. If that doesn't work, then I think you have been infected with Malware. I will rule out that possibility for now though.

 

-- Goku

[RandyL]

tried system restore and all i got was pop up saying system restore cannot protect my puter and to try rebooting and try again

 

I have never seen that message when using System Restore. This might be an infection issue.

[danzil]

Do you have the operating system cd's in case you need to do a repair install.....

in case you have a corrupt system file try, booting back into your safe mode, go to run type in sfc /scannow you maybe prompted for your cd...this will try its best to replace any missing or corrupt files.

regards

danzil

:)

[Dawn73]

tried changing password, no joy! Im almost positive we didnt get any cds with the puter, when we bought it everything was installed. Tried sfc /scannow and all that happens is a black screen flashes up for a millisecond then go's off :(

[RandyL]

Type "command" without the quotes in the run box first. Then type "sfc /scannow" without the quotes.

[Dawn73]

this is what comes up on black screen

 

specified COMMAND search directory bad

invalid switch

Microsoft ® Windows DOS

© Copyright Microsoft Corp 1990-2001

 

c>

[danzil]

can you boot into safe mode with networking.

if so try going to Free ESET Online Antivirus Scanner. and run a scan for any nasty's that maybe in your system..(may not work in safe mode),also download mailware bytes..Malwarebytes.org and run a scan with that.

also when you log into safe mode....what user accounts can you see or do you get auto logged in......hopefully you should see "administrator" and then "your account" if you can go in as administrator.

post back your findings..

regards

danzil

ps please get hijack this and post a log for us to take a look at..|MG| Trend Micro HijackThis 2.02

[maynardvdm]

Here is detailed instructions for Malware Bytes:

Download and Run Malwarebytes Anti-Malware

• Download Malwarebytes' Anti-Malware and install the program
  
• At the end, make sure a checkmark is placed next to:
  o Update Malwarebytes' Anti-Malware
  o Launch Malwarebytes' Anti-Malware
  
• Click Finish
  
• If an update is found, it will download and install the latest version
  
• Once the program has loaded, select Perform full scan, then click Scan
  
• When the scan is complete, click OK, then Show Results to view the results
  
• Be sure that everything is checked, and click Remove Selected
  
• When completed, a log will open in Notepad. Include this log in your next reply
  

Note:

If you for some reason lose the log, it can be retrieved manually from this location:

C:\Documents and Settings\<your username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

[RandyL]

Type command in the run box. Once in the command prompt type sfc /scannow

[Dalo Harkin]

I highly recommend that people set a cmd.exe shortcut.

but for less advanced users it can also be accessed by start/all programs/accessories/command prompt.

[Seth]

I have never seen that message when using System Restore. This might be an infection issue.

 

Agreed.

 

From the Safe Mode boot menu, try "Last Known Good Configuration" and run the scans I'm about to mention. If that doesn't work to run the scans, go back to that menu and choose "Safe Mode with Networking" and run online scans with Ewido and Eset.

 

Follow that up by updating and running complete scans with SuperAntiSpyware and MalwareBytes.