Guest Sitara Lal Posted August 19, 2007 Posted August 19, 2007 I have a Toshiba laptop (out of warranty, naturally) with Win XP home that refuses to boot - the initial Windows logo comes on and after that I have a blank screen with only the cursor showing. However, I can get the computer to start on Safe Mode - which does not reveal any 'obvious' defects (i.e. all items seem to be working on Device Manager) How can I move on from Safe Mode to Normal bootup? Can anyone point me to some online resource(s) which show what needs to be done after getting into the Safe Mode stage? Also, should I be able to access the Internet when I am in 'Safe Mode with networking support'? Thanks for your help
Guest Daave Posted August 19, 2007 Posted August 19, 2007 Re: Laptop Startup problems Sitara Lal wrote: > I have a Toshiba laptop (out of warranty, naturally) with Win XP home > that refuses to boot - the initial Windows logo comes on and after > that I have a blank screen with only the cursor showing. > > However, I can get the computer to start on Safe Mode - which does not > reveal any 'obvious' defects (i.e. all items seem to be working on > Device Manager) > > How can I move on from Safe Mode to Normal bootup? Can anyone point > me to some online resource(s) which show what needs to be done after > getting into the Safe Mode stage? How long have you been experiencing this problem? Have you done anything specific recently which caused this problem? Have you tried using System Restore to go back to a time before this problem occurred? See: http://www.bleepingcomputer.com/tutorials/tutorial56.html#restore If that doesn't work, using Safe Mode, you may use msconfig to troubleshoot. Essentially, you will be disabling different combinations of startup programs and processes to figure out the problematic one(s). See: "How to troubleshoot by using the System Configuration utility in Windows XP" http://support.microsoft.com/kb/310560 and "How to configure Windows XP to start in a "clean boot" state" http://support.microsoft.com/kb/310353 > Also, should I be able to access the Internet when I am in 'Safe Mode > with networking support'? Not via dial-up, but an Ethernet connection should work in a limited way.
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