Guest granjan Posted August 19, 2007 Posted August 19, 2007 I am trying to find information for my nephew. He has an HP xt973 with XP Home installed. When he tried to boot up today he got a black screen with the 'operating system missing'. I'm not sure if he has the recovery disks that should have come with the computer...I forgot to ask him but I will tomorrow. In the meantime is there some advice you can give me so that I can help him? Can I download a bootable disk to start it with? If so where is the best place to do so? Any info appreciated. Janice
Guest Daave Posted August 19, 2007 Posted August 19, 2007 Re: error message 'operating system missing' granjan wrote: > I am trying to find information for my nephew. He has an HP xt973 > with XP Home installed. When he tried to boot up today he got a > black screen with the 'operating system missing'. I'm not sure if > he has the recovery disks that should have come with the > computer...I forgot to ask him but I will tomorrow. In the meantime > is there some advice you can give me so that I can help him? Can I > download a bootable disk to start it with? If so where is the best > place to do so? Any info appreciated. > Janice Make sure the floppy and cd drives are empty. I've seen that message if I forget to eject a floppy disk and boot up with it still in the drive.
Guest Pegasus \(MVP\) Posted August 19, 2007 Posted August 19, 2007 Re: error message 'operating system missing' "granjan" <me@nowhere.com> wrote in message news:etNgfdg4HHA.600@TK2MSFTNGP05.phx.gbl... >I am trying to find information for my nephew. He has an HP xt973 > with XP Home installed. When he tried to boot up today he got a > black screen with the 'operating system missing'. I'm not sure if > he has the recovery disks that should have come with the > computer...I forgot to ask him but I will tomorrow. In the meantime > is there some advice you can give me so that I can help him? Can I > download a bootable disk to start it with? If so where is the best > place to do so? Any info appreciated. > Janice > You should first ask him what happened prior to this incident. Here are a couple of diagnostic tools you could use: a) Boot the machine with his WinXP CD, select Repair and get into the Recovery Console. Does this work? b) If he has a floppy drive, prepare a Win9x boot diskette like so: - Download & create a WinXP boot diskette from http://www.bootdisk.com. - Copy the file ntfs.exe (http://www.sysinternals.com) to this diskette. Boot his machine with this diskette, then run ntfsdos.exe. Can you see his various files and folders?
Guest Gerry Posted August 19, 2007 Posted August 19, 2007 Re: error message 'operating system missing' http://h10025.www1.hp.com/ewfrf/wc/manualCategory?product=62749&lc=en&cc=uk&dlc=en&lang=en&cc=uk http://search.hp.com/gwukeng/query.html?lang=en&submit.x=10&submit.y=7&qt=HP+xt973&la=en&cc=uk -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ granjan wrote: > I am trying to find information for my nephew. He has an HP xt973 > with XP Home installed. When he tried to boot up today he got a > black screen with the 'operating system missing'. I'm not sure if > he has the recovery disks that should have come with the > computer...I forgot to ask him but I will tomorrow. In the meantime > is there some advice you can give me so that I can help him? Can I > download a bootable disk to start it with? If so where is the best > place to do so? Any info appreciated. > Janice
Guest granjan Posted August 19, 2007 Posted August 19, 2007 Re: error message 'operating system missing' Thanks all of you for your suggestions. I will let you know how it goes. "Gerry" <gerry@nospam.com> wrote in message news:OyNKvPk4HHA.5880@TK2MSFTNGP03.phx.gbl... | http://h10025.www1.hp.com/ewfrf/wc/manualCategory?product=62749&lc=en&cc=uk&dlc=en&lang=en&cc=uk | | http://search.hp.com/gwukeng/query.html?lang=en&submit.x=10&submit.y=7&qt=HP+xt973&la=en&cc=uk | | | -- | | | | Hope this helps. | | Gerry | ~~~~ | FCA | Stourport, England | Enquire, plan and execute | ~~~~~~~~~~~~~~~~~~~ | | | granjan wrote: | > I am trying to find information for my nephew. He has an HP xt973 | > with XP Home installed. When he tried to boot up today he got a | > black screen with the 'operating system missing'. I'm not sure if | > he has the recovery disks that should have come with the | > computer...I forgot to ask him but I will tomorrow. In the meantime | > is there some advice you can give me so that I can help him? Can I | > download a bootable disk to start it with? If so where is the best | > place to do so? Any info appreciated. | > Janice | |
Guest granjan Posted August 26, 2007 Posted August 26, 2007 Re: error message 'operating system missing' Thanks for all your suggestions. He got it running with the 'recovery console'. We never did figure out what happened to cause the problem, but...doesn't matter now I guess. Janice "Gerry" <gerry@nospam.com> wrote in message news:OyNKvPk4HHA.5880@TK2MSFTNGP03.phx.gbl... | http://h10025.www1.hp.com/ewfrf/wc/manualCategory?product=62749&lc=en&cc=uk&dlc=en&lang=en&cc=uk | | http://search.hp.com/gwukeng/query.html?lang=en&submit.x=10&submit.y=7&qt=HP+xt973&la=en&cc=uk | | | -- | | | | Hope this helps. | | Gerry | ~~~~ | FCA | Stourport, England | Enquire, plan and execute | ~~~~~~~~~~~~~~~~~~~ | | | granjan wrote: | > I am trying to find information for my nephew. He has an HP xt973 | > with XP Home installed. When he tried to boot up today he got a | > black screen with the 'operating system missing'. I'm not sure if | > he has the recovery disks that should have come with the | > computer...I forgot to ask him but I will tomorrow. In the meantime | > is there some advice you can give me so that I can help him? Can I | > download a bootable disk to start it with? If so where is the best | > place to do so? Any info appreciated. | > Janice | |
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