Guest Bernie Posted August 20, 2007 Posted August 20, 2007 We have a laptop that has experienced the same blue screen error a few times now (at random). It happens when the laptop comes out of standby mode. The stop error is: "While restoring the previously saved floating point state for a thread, the state was found to be invalid" Tech.info Stop: 0x000000E7 (0x00000001, 0x00000002, 0x00000003, 0x00000000) Any idea what this is referring to and how I can resolve it? Thanks.
Guest Bernie Posted August 21, 2007 Posted August 21, 2007 RE: Blue screen error - floating point state Hi - can anyone help with this please? Thanks. "Bernie" wrote: > We have a laptop that has experienced the same blue screen error a few times > now (at random). It happens when the laptop comes out of standby mode. > The stop error is: > "While restoring the previously saved floating point state for a thread, the > state was found to be invalid" > Tech.info > Stop: 0x000000E7 (0x00000001, 0x00000002, 0x00000003, 0x00000000) > > Any idea what this is referring to and how I can resolve it? > Thanks.
Guest Gary S. Terhune Posted August 21, 2007 Posted August 21, 2007 Re: Blue screen error - floating point state Standby or Hibernate? That message is a generic error. Nothing specific can be determined from it except to say that something doesn't like the machine going into Standby. Run MSCONFIG, click on Services tab, check Hide Microsoft Services, Disable al that remain, and then on the Startup tab, disable all items (be sure to physically unplug your network connection first.) Click OK and restart. Then, without opening any apps, test Standby. Does it work? Any errors? If no errors, then use MSCONFIG to re-enable all services. Reboot and test. If OK, then selectively re-enable the items in the Startup tab, one at a time, rebooting each time, until the problem returns. Ignore any other errors due to only having parts of some application enabled with other parts disabled. If the error still occurs when all optional items are disabled, then it is more than likely a hardware issue, but might be some Windows app or service. Can't guess which one it would be, but let's cross that bridge when we come to it. For now, do the above tests to narrow down the possibilities. -- Gary S. Terhune MS-MVP Shell/User http://www.grystmill.com "Bernie" <Bernie@discussions.microsoft.com> wrote in message news:1A68E81C-0C1F-4FB5-A3BB-87D05EC95A1E@microsoft.com... > Hi - can anyone help with this please? Thanks. > > "Bernie" wrote: > >> We have a laptop that has experienced the same blue screen error a few >> times >> now (at random). It happens when the laptop comes out of standby mode. >> The stop error is: >> "While restoring the previously saved floating point state for a thread, >> the >> state was found to be invalid" >> Tech.info >> Stop: 0x000000E7 (0x00000001, 0x00000002, 0x00000003, 0x00000000) >> >> Any idea what this is referring to and how I can resolve it? >> Thanks.
Guest Bernie Posted August 22, 2007 Posted August 22, 2007 Re: Blue screen error - floating point state Gary - thanks for your response. I've printed off your troubleshooting steps and will give this a go. If no luck, I will add a new post. Thanks. "Gary S. Terhune" wrote: > Standby or Hibernate? That message is a generic error. Nothing specific can > be determined from it except to say that something doesn't like the machine > going into Standby. > > Run MSCONFIG, click on Services tab, check Hide Microsoft Services, Disable > al that remain, and then on the Startup tab, disable all items (be sure to > physically unplug your network connection first.) Click OK and restart. > Then, without opening any apps, test Standby. Does it work? Any errors? > > If no errors, then use MSCONFIG to re-enable all services. Reboot and test. > If OK, then selectively re-enable the items in the Startup tab, one at a > time, rebooting each time, until the problem returns. Ignore any other > errors due to only having parts of some application enabled with other parts > disabled. > > If the error still occurs when all optional items are disabled, then it is > more than likely a hardware issue, but might be some Windows app or service. > Can't guess which one it would be, but let's cross that bridge when we come > to it. For now, do the above tests to narrow down the possibilities. > > -- > Gary S. Terhune > MS-MVP Shell/User > http://www.grystmill.com > > "Bernie" <Bernie@discussions.microsoft.com> wrote in message > news:1A68E81C-0C1F-4FB5-A3BB-87D05EC95A1E@microsoft.com... > > Hi - can anyone help with this please? Thanks. > > > > "Bernie" wrote: > > > >> We have a laptop that has experienced the same blue screen error a few > >> times > >> now (at random). It happens when the laptop comes out of standby mode. > >> The stop error is: > >> "While restoring the previously saved floating point state for a thread, > >> the > >> state was found to be invalid" > >> Tech.info > >> Stop: 0x000000E7 (0x00000001, 0x00000002, 0x00000003, 0x00000000) > >> > >> Any idea what this is referring to and how I can resolve it? > >> Thanks. > > >
Guest Gary S. Terhune Posted August 22, 2007 Posted August 22, 2007 Re: Blue screen error - floating point state I neglected one part, Bernie. If disabling all fixes the problem, but it comes back when Services are re-enabled, then you have to diagnose the Services one at a time -- that is where the problem will be, or at least part of it (the service may go hand in hand with an item in the Startup tab.) -- Gary S. Terhune MS-MVP Shell/User http://www.grystmill.com "Bernie" <Bernie@discussions.microsoft.com> wrote in message news:BB98B461-7979-4CA6-B3C1-841AEABB9C5B@microsoft.com... > Gary - thanks for your response. > I've printed off your troubleshooting steps and will give this a go. If > no > luck, I will add a new post. > Thanks. > > "Gary S. Terhune" wrote: > >> Standby or Hibernate? That message is a generic error. Nothing specific >> can >> be determined from it except to say that something doesn't like the >> machine >> going into Standby. >> >> Run MSCONFIG, click on Services tab, check Hide Microsoft Services, >> Disable >> al that remain, and then on the Startup tab, disable all items (be sure >> to >> physically unplug your network connection first.) Click OK and restart. >> Then, without opening any apps, test Standby. Does it work? Any errors? >> >> If no errors, then use MSCONFIG to re-enable all services. Reboot and >> test. >> If OK, then selectively re-enable the items in the Startup tab, one at a >> time, rebooting each time, until the problem returns. Ignore any other >> errors due to only having parts of some application enabled with other >> parts >> disabled. >> >> If the error still occurs when all optional items are disabled, then it >> is >> more than likely a hardware issue, but might be some Windows app or >> service. >> Can't guess which one it would be, but let's cross that bridge when we >> come >> to it. For now, do the above tests to narrow down the possibilities. >> >> -- >> Gary S. Terhune >> MS-MVP Shell/User >> http://www.grystmill.com >> >> "Bernie" <Bernie@discussions.microsoft.com> wrote in message >> news:1A68E81C-0C1F-4FB5-A3BB-87D05EC95A1E@microsoft.com... >> > Hi - can anyone help with this please? Thanks. >> > >> > "Bernie" wrote: >> > >> >> We have a laptop that has experienced the same blue screen error a few >> >> times >> >> now (at random). It happens when the laptop comes out of standby mode. >> >> The stop error is: >> >> "While restoring the previously saved floating point state for a >> >> thread, >> >> the >> >> state was found to be invalid" >> >> Tech.info >> >> Stop: 0x000000E7 (0x00000001, 0x00000002, 0x00000003, 0x00000000) >> >> >> >> Any idea what this is referring to and how I can resolve it? >> >> Thanks. >> >> >>
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