Can't Print in Excel

[Guest Steve]

Hi All,

I have a TS that is Windows 2K with Office 2003 on it. The client has

Windows XP and connects via RDP.

She can print to all apps except Excel. Word is ok..Outlook, Adobe

etc...just not Excel.

Any help would be greatly appreciated.

 

Thanks,

Steve

[Guest Vera Noest [MVP]]

Re: Can't Print in Excel

 

Can you elaborate on "can't print"?

Is the printer not visible at all from within Excel?

Does the user get an error message?

Is the document send to the spooler?

Any errors in the EventLog?

Is this a redirected printer? If so, did you install a 3rd party

printer driver for it on the server?

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

*----------- Please reply in newsgroup -------------*

 

Steve <Steve@erssol.com> wrote on 20 aug 2007:

> Hi All,

> I have a TS that is Windows 2K with Office 2003 on it. The

> client has Windows XP and connects via RDP.

> She can print to all apps except Excel. Word is ok..Outlook,

> Adobe etc...just not Excel.

> Any help would be greatly appreciated.

>

> Thanks,

> Steve

[Guest Steve]

Re: Can't Print in Excel

 

The printer is visible in Excel.

No error message...job goes in and out of the print queue.

No errors in event log.

The driver is installed on the server.

It prints fine in all other applications, except excel. It looks like

it acts normal in excel i.e. no errors...sees printer, jobs go in and

out of queue...but nothing ever prints.

Thanks.

 

On Mon, 20 Aug 2007 07:15:44 -0700, "Vera Noest [MVP]"

<Vera.Noest@remove-this.hem.utfors.se> wrote:

>Can you elaborate on "can't print"?

>Is the printer not visible at all from within Excel?

>Does the user get an error message?

>Is the document send to the spooler?

>Any errors in the EventLog?

>Is this a redirected printer? If so, did you install a 3rd party

>printer driver for it on the server?

>_________________________________________________________

>Vera Noest

>MCSE, CCEA, Microsoft MVP - Terminal Server

>TS troubleshooting: http://ts.veranoest.net

>*----------- Please reply in newsgroup -------------*

>

>Steve <Steve@erssol.com> wrote on 20 aug 2007:

>

>> Hi All,

>> I have a TS that is Windows 2K with Office 2003 on it. The

>> client has Windows XP and connects via RDP.

>> She can print to all apps except Excel. Word is ok..Outlook,

>> Adobe etc...just not Excel.

>> Any help would be greatly appreciated.

>>

>> Thanks,

>> Steve

[Guest Vera Noest [MVP]]

Re: Can't Print in Excel

 

I would start by uninstalling the 3rd party printer driver

completely and instead mapping the printer to a native driver.

This kind of irratic behaviour is rather common for a printer

driver which is not TS compatible.

Details here (apply to 2003 as well):

 

239088 - Windows 2000 Terminal Services Server Logs Events 1111,

1105, and 1106

http://support.microsoft.com/?kbid=239088

 

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

Steve <Steve@erssol.com> wrote on 20 aug 2007 in

microsoft.public.windows.terminal_services:

> The printer is visible in Excel.

> No error message...job goes in and out of the print queue.

> No errors in event log.

> The driver is installed on the server.

> It prints fine in all other applications, except excel. It looks

> like it acts normal in excel i.e. no errors...sees printer, jobs

> go in and out of queue...but nothing ever prints.

> Thanks.

>

> On Mon, 20 Aug 2007 07:15:44 -0700, "Vera Noest [MVP]"

> <Vera.Noest@remove-this.hem.utfors.se> wrote:

>

>>Can you elaborate on "can't print"?

>>Is the printer not visible at all from within Excel?

>>Does the user get an error message?

>>Is the document send to the spooler?

>>Any errors in the EventLog?

>>Is this a redirected printer? If so, did you install a 3rd party

>>printer driver for it on the server?

>>_________________________________________________________

>>Vera Noest

>>MCSE, CCEA, Microsoft MVP - Terminal Server

>>TS troubleshooting: http://ts.veranoest.net

>>*----------- Please reply in newsgroup -------------*

>>

>>Steve <Steve@erssol.com> wrote on 20 aug 2007:

>>

>>> Hi All,

>>> I have a TS that is Windows 2K with Office 2003 on it. The

>>> client has Windows XP and connects via RDP.

>>> She can print to all apps except Excel. Word is ok..Outlook,

>>> Adobe etc...just not Excel.

>>> Any help would be greatly appreciated.

>>>

>>> Thanks,

>>> Steve