Internet access Problems.

[DSTM]

Hi Guys,Wondering if you could help a friend of mine with a number of problems.This is what I know. Move this if in the wrong Forum,Please.

She is not getting any satisfaction where she posted,on another site.Too slow.

XP SP2 IE6,FF and Netscape.

Cant get IE to load web pages hardly at all.

Says all the time IE has to close.

Tried to run Kapersky Scan with IE. NO GO.This is a screen shot.

 

http://i34.tinypic.com/282hwnm.png

 

Tried to run Kapersky Scan with FF. 3 times failed half way through.

4th time successful.

On boot up full screen over startup screen,shows C:Program folders covering full screen.

No sound out of speakers or headphones useing voip or games.

Says no device found ---Speaker icon gone from Task bar.

When useing voip she cant hear me,through headset,occassionally through PC speakers.and I cant hear her whatsoever.

Tried System Restore to no avail.

 

Run HJT-clean

Run Kapersky- clean

Run CheckDisc

Installed Malwarebytes-clean scan

Installed SAS run scan.342 cookies.

Ditched Zone alarm,Spybot and Ad-Adware

Windows Firewall at present

Has Messenger.

 

Wondering what avenue of attack next? Could Tool bars or a program altered IE settings? Should she reset IE to default?If so,how? What will she lose and have to reinstall is set to default?

Any clues would be much appreciated.:)

Edited August 12, 2008 by DSTM

[maynardvdm]

Hi

 

You can try the Restore Advanced Settings or Reset(Note Reset will make everything to default again)

 

 

Reset or Restore Advanced Settings in Internet Explorer 7:

1. Click the Tools menu, and then click Internet Options.
   
2. Click on the Advanced tab.
   
3. In the Reset Internet Explorer Settings dialog box, click Restore Advanced Settings or click Reset
   
4. When Internet Explorer 7 finishes restoring the default settings, click Close, and then click OK two times.
   
5. Close Internet Explorer 7. The changes take effect the next time that you open Internet Explorer 7.
   

[RandyL]

I agree Doug that upgrading to IE7 is a good place to start. After that resetting the advanced settings will eliminate the IE add-ons.

[DSTM]

Thanks so much Maynard.I knew you guys would attend to it quickly.

As far as I know,she uses IE6,(I could be wrong here)

Would she be better off just installingIE7?

Just a thought.

I will pass on your Post 2 Maynard. Appreciate it.:)

 

EDIT. Sorry, Randy missed your post. Will upgrade to IE7.

[Goku]

Did she install any updates recently? If yes, then the following article might be useful to her.

 

Internet Explorer 6 Service Pack 1 unexpectedly exits after you install the 918899 update

 

Also, can you gain more information about the error by clicking on the click here box. It would help in determining the cause of the problems. :)

 

-- Goku

[DSTM]

Thanks Goku,will pass the link on. Hadn't got that far yet.I dont know what her update position is.I dont even know whether her auto updates are turned on or off.Will check.:)