Guest Anton Posted August 23, 2007 Posted August 23, 2007 Hi, I have a problem of randomly getting Stop errors on my Win2003 machine. The event log shows the reason code to be "0x805000f" I found that this might be caused by the bug of NTFS driver (KB article #937455) and that hotfix is available. My question is: how could I get this hotfix that will hopefully solve my problem ? Thanks in advance.
Guest Coraleigh Miller Posted August 23, 2007 Posted August 23, 2007 Re: Stop error hotfix download Hi Anton, You will need to contact Microsoft for it. http://support.microsoft.com/contactus/?ws=support If they determine that this is the correct hotfix for your issue you will not be charged. Coraleigh Miller "Anton" <Anton@discussions.microsoft.com> wrote in message news:D01190C5-FB04-4E71-9FD3-0794BA1BD66A@microsoft.com... > Hi, > > I have a problem of randomly getting Stop errors on my Win2003 machine. > The event log shows the reason code to be "0x805000f" > I found that this might be caused by the bug of NTFS driver (KB article > #937455) and that hotfix is available. > > My question is: how could I get this hotfix that will hopefully solve my > problem ? > > Thanks in advance.
Guest Anton Posted August 23, 2007 Posted August 23, 2007 Re: Stop error hotfix download Is there a place to download the hotfix and try myself if that solves the problem ? This is the case with many of the fixes, why not this one ? The problem actually is the following: When harddrive is used intensively, Win2003 randomly restarts and shows "0x805000f" as a reason code. The article #937455 confirms this to be a Win2003 bug related to NTFS driver (which corresponds to the source of my problem). Of course I don't know if that's a correct hotfix for the problem, but having hotfix file, I can at least try it and, if it does not work, move to the next possible cause. Thanks in advance. "Coraleigh Miller" wrote: > Hi Anton, > > You will need to contact Microsoft for it. > http://support.microsoft.com/contactus/?ws=support > If they determine that this is the correct hotfix for your issue you will > not be charged. > > Coraleigh Miller > > > "Anton" <Anton@discussions.microsoft.com> wrote in message > news:D01190C5-FB04-4E71-9FD3-0794BA1BD66A@microsoft.com... > > Hi, > > > > I have a problem of randomly getting Stop errors on my Win2003 machine. > > The event log shows the reason code to be "0x805000f" > > I found that this might be caused by the bug of NTFS driver (KB article > > #937455) and that hotfix is available. > > > > My question is: how could I get this hotfix that will hopefully solve my > > problem ? > > > > Thanks in advance. > > >
Guest Coraleigh Miller Posted August 23, 2007 Posted August 23, 2007 Re: Stop error hotfix download This hotfix is only available by calling Microsoft because it has not yet undergone complete testing, and so their support team must decide on a system by system basis who can safely install it. This stop code appears to be hardware and driver related so i would perform a checkdsk as well as run a diagnostic test on your server hardware (some manufacturers offer diagnostic utilities for this) examine if any new drivers were installed before your error occurred. I would even try to update your drivers if possible. Are there any other related errors in your event log? Coraleigh Miller "Anton" <Anton@discussions.microsoft.com> wrote in message news:749A500D-F889-4725-ADD9-E83129F48CE8@microsoft.com... > Is there a place to download the hotfix and try myself if that solves the > problem ? > This is the case with many of the fixes, why not this one ? > > The problem actually is the following: > When harddrive is used intensively, Win2003 randomly restarts and shows > "0x805000f" as a reason code. The article #937455 confirms this to be a > Win2003 bug related to NTFS driver (which corresponds to the source of my > problem). > > Of course I don't know if that's a correct hotfix for the problem, but > having hotfix file, I can at least try it and, if it does not work, move > to > the next possible cause. > > Thanks in advance. > > "Coraleigh Miller" wrote: > >> Hi Anton, >> >> You will need to contact Microsoft for it. >> http://support.microsoft.com/contactus/?ws=support >> If they determine that this is the correct hotfix for your issue you will >> not be charged. >> >> Coraleigh Miller >> >> >> "Anton" <Anton@discussions.microsoft.com> wrote in message >> news:D01190C5-FB04-4E71-9FD3-0794BA1BD66A@microsoft.com... >> > Hi, >> > >> > I have a problem of randomly getting Stop errors on my Win2003 machine. >> > The event log shows the reason code to be "0x805000f" >> > I found that this might be caused by the bug of NTFS driver (KB article >> > #937455) and that hotfix is available. >> > >> > My question is: how could I get this hotfix that will hopefully solve >> > my >> > problem ? >> > >> > Thanks in advance. >> >> >>
Guest Anton Posted August 24, 2007 Posted August 24, 2007 Re: Stop error hotfix download Coraleigh, In event log it just reports inproper shutdown when I have to restart the server. That also includes error code. No other log entries about the issue are present. The program randomly freezes along with the server. (If autorestart in on, it restarts due to some critical error apparently). The problem pretty much started when I installed Win2003 and started running harddrive and CPU-intensive processes. It can sit idle for days, but can randomly crash if the processes start. The processes themselves can't cause the problem since they work on other machines perfectly well, and Windows would give more error details if they were to be the problem. "Coraleigh Miller" wrote: > This hotfix is only available by calling Microsoft because it has not yet > undergone complete testing, and so their support team must decide on a > system by system basis who can safely install it. > > This stop code appears to be hardware and driver related so i would perform > a checkdsk as well as run a diagnostic test on your server hardware (some > manufacturers offer diagnostic utilities for this) examine if any new > drivers were installed before your error occurred. I would even try to > update your drivers if possible. Are there any other related errors in your > event log? > > Coraleigh Miller > > "Anton" <Anton@discussions.microsoft.com> wrote in message > news:749A500D-F889-4725-ADD9-E83129F48CE8@microsoft.com... > > Is there a place to download the hotfix and try myself if that solves the > > problem ? > > This is the case with many of the fixes, why not this one ? > > > > The problem actually is the following: > > When harddrive is used intensively, Win2003 randomly restarts and shows > > "0x805000f" as a reason code. The article #937455 confirms this to be a > > Win2003 bug related to NTFS driver (which corresponds to the source of my > > problem). > > > > Of course I don't know if that's a correct hotfix for the problem, but > > having hotfix file, I can at least try it and, if it does not work, move > > to > > the next possible cause. > > > > Thanks in advance. > > > > "Coraleigh Miller" wrote: > > > >> Hi Anton, > >> > >> You will need to contact Microsoft for it. > >> http://support.microsoft.com/contactus/?ws=support > >> If they determine that this is the correct hotfix for your issue you will > >> not be charged. > >> > >> Coraleigh Miller > >> > >> > >> "Anton" <Anton@discussions.microsoft.com> wrote in message > >> news:D01190C5-FB04-4E71-9FD3-0794BA1BD66A@microsoft.com... > >> > Hi, > >> > > >> > I have a problem of randomly getting Stop errors on my Win2003 machine. > >> > The event log shows the reason code to be "0x805000f" > >> > I found that this might be caused by the bug of NTFS driver (KB article > >> > #937455) and that hotfix is available. > >> > > >> > My question is: how could I get this hotfix that will hopefully solve > >> > my > >> > problem ? > >> > > >> > Thanks in advance. > >> > >> > >> > > >
Guest Coraleigh Miller Posted August 24, 2007 Posted August 24, 2007 Re: Stop error hotfix download Disable your auto reboot so that you can see the actual Stop error code message, as this will give us more specific info. I still think you should perform a checkdsk as well as hardware scan.. there could be a bad sector on the drive or a flaky hardware component which is reacting to the high load. Or.. you could call Microsoft for that hotfix. :-) Coraleigh Miller "Anton" <Anton@discussions.microsoft.com> wrote in message news:277CA9A8-3E2F-41E2-9B7E-458474151DA1@microsoft.com... > Coraleigh, > > In event log it just reports inproper shutdown when I have to restart the > server. That also includes error code. No other log entries about the > issue > are present. > > The program randomly freezes along with the server. (If autorestart in on, > it restarts due to some critical error apparently). > > The problem pretty much started when I installed Win2003 and started > running > harddrive and CPU-intensive processes. It can sit idle for days, but can > randomly crash if the processes start. The processes themselves can't > cause > the problem since they work on other machines perfectly well, and Windows > would give more error details if they were to be the problem. > > "Coraleigh Miller" wrote: > >> This hotfix is only available by calling Microsoft because it has not yet >> undergone complete testing, and so their support team must decide on a >> system by system basis who can safely install it. >> >> This stop code appears to be hardware and driver related so i would >> perform >> a checkdsk as well as run a diagnostic test on your server hardware (some >> manufacturers offer diagnostic utilities for this) examine if any new >> drivers were installed before your error occurred. I would even try to >> update your drivers if possible. Are there any other related errors in >> your >> event log? >> >> Coraleigh Miller >> >> "Anton" <Anton@discussions.microsoft.com> wrote in message >> news:749A500D-F889-4725-ADD9-E83129F48CE8@microsoft.com... >> > Is there a place to download the hotfix and try myself if that solves >> > the >> > problem ? >> > This is the case with many of the fixes, why not this one ? >> > >> > The problem actually is the following: >> > When harddrive is used intensively, Win2003 randomly restarts and shows >> > "0x805000f" as a reason code. The article #937455 confirms this to be a >> > Win2003 bug related to NTFS driver (which corresponds to the source of >> > my >> > problem). >> > >> > Of course I don't know if that's a correct hotfix for the problem, but >> > having hotfix file, I can at least try it and, if it does not work, >> > move >> > to >> > the next possible cause. >> > >> > Thanks in advance. >> > >> > "Coraleigh Miller" wrote: >> > >> >> Hi Anton, >> >> >> >> You will need to contact Microsoft for it. >> >> http://support.microsoft.com/contactus/?ws=support >> >> If they determine that this is the correct hotfix for your issue you >> >> will >> >> not be charged. >> >> >> >> Coraleigh Miller >> >> >> >> >> >> "Anton" <Anton@discussions.microsoft.com> wrote in message >> >> news:D01190C5-FB04-4E71-9FD3-0794BA1BD66A@microsoft.com... >> >> > Hi, >> >> > >> >> > I have a problem of randomly getting Stop errors on my Win2003 >> >> > machine. >> >> > The event log shows the reason code to be "0x805000f" >> >> > I found that this might be caused by the bug of NTFS driver (KB >> >> > article >> >> > #937455) and that hotfix is available. >> >> > >> >> > My question is: how could I get this hotfix that will hopefully >> >> > solve >> >> > my >> >> > problem ? >> >> > >> >> > Thanks in advance. >> >> >> >> >> >> >> >> >>
Guest Anton Posted August 24, 2007 Posted August 24, 2007 Re: Stop error hotfix download Thanks. So, if I call, I get charged >$200 immideately, which will only be waived if they think hotfix can correct a problem. Do I understand the support process correctly ? "Coraleigh Miller" wrote: > Disable your auto reboot so that you can see the actual Stop error code > message, as this will give us more specific info. > I still think you should perform a checkdsk as well as hardware scan.. there > could be a bad sector on the drive or a flaky hardware component which is > reacting to the high load. > Or.. you could call Microsoft for that hotfix. :-) > > Coraleigh Miller > > > "Anton" <Anton@discussions.microsoft.com> wrote in message > news:277CA9A8-3E2F-41E2-9B7E-458474151DA1@microsoft.com... > > Coraleigh, > > > > In event log it just reports inproper shutdown when I have to restart the > > server. That also includes error code. No other log entries about the > > issue > > are present. > > > > The program randomly freezes along with the server. (If autorestart in on, > > it restarts due to some critical error apparently). > > > > The problem pretty much started when I installed Win2003 and started > > running > > harddrive and CPU-intensive processes. It can sit idle for days, but can > > randomly crash if the processes start. The processes themselves can't > > cause > > the problem since they work on other machines perfectly well, and Windows > > would give more error details if they were to be the problem. > > > > "Coraleigh Miller" wrote: > > > >> This hotfix is only available by calling Microsoft because it has not yet > >> undergone complete testing, and so their support team must decide on a > >> system by system basis who can safely install it. > >> > >> This stop code appears to be hardware and driver related so i would > >> perform > >> a checkdsk as well as run a diagnostic test on your server hardware (some > >> manufacturers offer diagnostic utilities for this) examine if any new > >> drivers were installed before your error occurred. I would even try to > >> update your drivers if possible. Are there any other related errors in > >> your > >> event log? > >> > >> Coraleigh Miller > >> > >> "Anton" <Anton@discussions.microsoft.com> wrote in message > >> news:749A500D-F889-4725-ADD9-E83129F48CE8@microsoft.com... > >> > Is there a place to download the hotfix and try myself if that solves > >> > the > >> > problem ? > >> > This is the case with many of the fixes, why not this one ? > >> > > >> > The problem actually is the following: > >> > When harddrive is used intensively, Win2003 randomly restarts and shows > >> > "0x805000f" as a reason code. The article #937455 confirms this to be a > >> > Win2003 bug related to NTFS driver (which corresponds to the source of > >> > my > >> > problem). > >> > > >> > Of course I don't know if that's a correct hotfix for the problem, but > >> > having hotfix file, I can at least try it and, if it does not work, > >> > move > >> > to > >> > the next possible cause. > >> > > >> > Thanks in advance. > >> > > >> > "Coraleigh Miller" wrote: > >> > > >> >> Hi Anton, > >> >> > >> >> You will need to contact Microsoft for it. > >> >> http://support.microsoft.com/contactus/?ws=support > >> >> If they determine that this is the correct hotfix for your issue you > >> >> will > >> >> not be charged. > >> >> > >> >> Coraleigh Miller > >> >> > >> >> > >> >> "Anton" <Anton@discussions.microsoft.com> wrote in message > >> >> news:D01190C5-FB04-4E71-9FD3-0794BA1BD66A@microsoft.com... > >> >> > Hi, > >> >> > > >> >> > I have a problem of randomly getting Stop errors on my Win2003 > >> >> > machine. > >> >> > The event log shows the reason code to be "0x805000f" > >> >> > I found that this might be caused by the bug of NTFS driver (KB > >> >> > article > >> >> > #937455) and that hotfix is available. > >> >> > > >> >> > My question is: how could I get this hotfix that will hopefully > >> >> > solve > >> >> > my > >> >> > problem ? > >> >> > > >> >> > Thanks in advance. > >> >> > >> >> > >> >> > >> > >> > >> > > >
Guest Tom Willett Posted August 24, 2007 Posted August 24, 2007 Re: Stop error hotfix download You can request the hotfix online (free): Hotfix Submission Form: https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix "Anton" <Anton@discussions.microsoft.com> wrote in message news:435F720D-C364-4FC2-843A-987915CCA18C@microsoft.com... | Thanks. | | So, if I call, I get charged >$200 immideately, which will only be waived if | they think hotfix can correct a problem. Do I understand the support process | correctly ? | | "Coraleigh Miller" wrote: | | > Disable your auto reboot so that you can see the actual Stop error code | > message, as this will give us more specific info. | > I still think you should perform a checkdsk as well as hardware scan.. there | > could be a bad sector on the drive or a flaky hardware component which is | > reacting to the high load. | > Or.. you could call Microsoft for that hotfix. :-) | > | > Coraleigh Miller | > | > | > "Anton" <Anton@discussions.microsoft.com> wrote in message | > news:277CA9A8-3E2F-41E2-9B7E-458474151DA1@microsoft.com... | > > Coraleigh, | > > | > > In event log it just reports inproper shutdown when I have to restart the | > > server. That also includes error code. No other log entries about the | > > issue | > > are present. | > > | > > The program randomly freezes along with the server. (If autorestart in on, | > > it restarts due to some critical error apparently). | > > | > > The problem pretty much started when I installed Win2003 and started | > > running | > > harddrive and CPU-intensive processes. It can sit idle for days, but can | > > randomly crash if the processes start. The processes themselves can't | > > cause | > > the problem since they work on other machines perfectly well, and Windows | > > would give more error details if they were to be the problem. | > > | > > "Coraleigh Miller" wrote: | > > | > >> This hotfix is only available by calling Microsoft because it has not yet | > >> undergone complete testing, and so their support team must decide on a | > >> system by system basis who can safely install it. | > >> | > >> This stop code appears to be hardware and driver related so i would | > >> perform | > >> a checkdsk as well as run a diagnostic test on your server hardware (some | > >> manufacturers offer diagnostic utilities for this) examine if any new | > >> drivers were installed before your error occurred. I would even try to | > >> update your drivers if possible. Are there any other related errors in | > >> your | > >> event log? | > >> | > >> Coraleigh Miller | > >> | > >> "Anton" <Anton@discussions.microsoft.com> wrote in message | > >> news:749A500D-F889-4725-ADD9-E83129F48CE8@microsoft.com... | > >> > Is there a place to download the hotfix and try myself if that solves | > >> > the | > >> > problem ? | > >> > This is the case with many of the fixes, why not this one ? | > >> > | > >> > The problem actually is the following: | > >> > When harddrive is used intensively, Win2003 randomly restarts and shows | > >> > "0x805000f" as a reason code. The article #937455 confirms this to be a | > >> > Win2003 bug related to NTFS driver (which corresponds to the source of | > >> > my | > >> > problem). | > >> > | > >> > Of course I don't know if that's a correct hotfix for the problem, but | > >> > having hotfix file, I can at least try it and, if it does not work, | > >> > move | > >> > to | > >> > the next possible cause. | > >> > | > >> > Thanks in advance. | > >> > | > >> > "Coraleigh Miller" wrote: | > >> > | > >> >> Hi Anton, | > >> >> | > >> >> You will need to contact Microsoft for it. | > >> >> http://support.microsoft.com/contactus/?ws=support | > >> >> If they determine that this is the correct hotfix for your issue you | > >> >> will | > >> >> not be charged. | > >> >> | > >> >> Coraleigh Miller | > >> >> | > >> >> | > >> >> "Anton" <Anton@discussions.microsoft.com> wrote in message | > >> >> news:D01190C5-FB04-4E71-9FD3-0794BA1BD66A@microsoft.com... | > >> >> > Hi, | > >> >> > | > >> >> > I have a problem of randomly getting Stop errors on my Win2003 | > >> >> > machine. | > >> >> > The event log shows the reason code to be "0x805000f" | > >> >> > I found that this might be caused by the bug of NTFS driver (KB | > >> >> > article | > >> >> > #937455) and that hotfix is available. | > >> >> > | > >> >> > My question is: how could I get this hotfix that will hopefully | > >> >> > solve | > >> >> > my | > >> >> > problem ? | > >> >> > | > >> >> > Thanks in advance. | > >> >> | > >> >> | > >> >> | > >> | > >> | > >> | > | > | >
Guest Coraleigh Miller Posted August 25, 2007 Posted August 25, 2007 Re: Stop error hotfix download They wont charge you for the hotfix regardless if it fixes your issue or not. What they would charge you for is if you request troubleshooting above and beyond the hotfix. They wont even ask for your credit card number unless you explicitly tell them, this hotfix didnt work please help me fix my problem. Coraleigh Miller "Anton" <Anton@discussions.microsoft.com> wrote in message news:435F720D-C364-4FC2-843A-987915CCA18C@microsoft.com... > Thanks. > > So, if I call, I get charged >$200 immideately, which will only be waived > if > they think hotfix can correct a problem. Do I understand the support > process > correctly ? > > "Coraleigh Miller" wrote: > >> Disable your auto reboot so that you can see the actual Stop error code >> message, as this will give us more specific info. >> I still think you should perform a checkdsk as well as hardware scan.. >> there >> could be a bad sector on the drive or a flaky hardware component which is >> reacting to the high load. >> Or.. you could call Microsoft for that hotfix. :-) >> >> Coraleigh Miller >> >> >> "Anton" <Anton@discussions.microsoft.com> wrote in message >> news:277CA9A8-3E2F-41E2-9B7E-458474151DA1@microsoft.com... >> > Coraleigh, >> > >> > In event log it just reports inproper shutdown when I have to restart >> > the >> > server. That also includes error code. No other log entries about the >> > issue >> > are present. >> > >> > The program randomly freezes along with the server. (If autorestart in >> > on, >> > it restarts due to some critical error apparently). >> > >> > The problem pretty much started when I installed Win2003 and started >> > running >> > harddrive and CPU-intensive processes. It can sit idle for days, but >> > can >> > randomly crash if the processes start. The processes themselves can't >> > cause >> > the problem since they work on other machines perfectly well, and >> > Windows >> > would give more error details if they were to be the problem. >> > >> > "Coraleigh Miller" wrote: >> > >> >> This hotfix is only available by calling Microsoft because it has not >> >> yet >> >> undergone complete testing, and so their support team must decide on a >> >> system by system basis who can safely install it. >> >> >> >> This stop code appears to be hardware and driver related so i would >> >> perform >> >> a checkdsk as well as run a diagnostic test on your server hardware >> >> (some >> >> manufacturers offer diagnostic utilities for this) examine if any new >> >> drivers were installed before your error occurred. I would even try to >> >> update your drivers if possible. Are there any other related errors in >> >> your >> >> event log? >> >> >> >> Coraleigh Miller >> >> >> >> "Anton" <Anton@discussions.microsoft.com> wrote in message >> >> news:749A500D-F889-4725-ADD9-E83129F48CE8@microsoft.com... >> >> > Is there a place to download the hotfix and try myself if that >> >> > solves >> >> > the >> >> > problem ? >> >> > This is the case with many of the fixes, why not this one ? >> >> > >> >> > The problem actually is the following: >> >> > When harddrive is used intensively, Win2003 randomly restarts and >> >> > shows >> >> > "0x805000f" as a reason code. The article #937455 confirms this to >> >> > be a >> >> > Win2003 bug related to NTFS driver (which corresponds to the source >> >> > of >> >> > my >> >> > problem). >> >> > >> >> > Of course I don't know if that's a correct hotfix for the problem, >> >> > but >> >> > having hotfix file, I can at least try it and, if it does not work, >> >> > move >> >> > to >> >> > the next possible cause. >> >> > >> >> > Thanks in advance. >> >> > >> >> > "Coraleigh Miller" wrote: >> >> > >> >> >> Hi Anton, >> >> >> >> >> >> You will need to contact Microsoft for it. >> >> >> http://support.microsoft.com/contactus/?ws=support >> >> >> If they determine that this is the correct hotfix for your issue >> >> >> you >> >> >> will >> >> >> not be charged. >> >> >> >> >> >> Coraleigh Miller >> >> >> >> >> >> >> >> >> "Anton" <Anton@discussions.microsoft.com> wrote in message >> >> >> news:D01190C5-FB04-4E71-9FD3-0794BA1BD66A@microsoft.com... >> >> >> > Hi, >> >> >> > >> >> >> > I have a problem of randomly getting Stop errors on my Win2003 >> >> >> > machine. >> >> >> > The event log shows the reason code to be "0x805000f" >> >> >> > I found that this might be caused by the bug of NTFS driver (KB >> >> >> > article >> >> >> > #937455) and that hotfix is available. >> >> >> > >> >> >> > My question is: how could I get this hotfix that will hopefully >> >> >> > solve >> >> >> > my >> >> >> > problem ? >> >> >> > >> >> >> > Thanks in advance. >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >>
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