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I have just bought office 2021 and it keeps asking me for a PIN which I don't have

Guest Valérie C1

By Guest Valérie C1
in Microsoft Products Support & Discussions

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Guest Valérie C1

Guest Valérie C1

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I have just bought office 2021, as my old one stopped working. I have the purchase key, but it keeps asking me for a PIN which I don't have and it won't let me change it without knowing it ! I've tried to press 'I've forgotten my PIN', but it then sends me to the page to first change it. It seems stuck in a loop and I'm getting very frustrated. I need access to my documents to tutor my students !

 

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