Guest OkieTom Posted August 23, 2007 Posted August 23, 2007 For some time now I have had a error message that said internet exploer needs to close when I try opening my documents folder. This does not happen with any other programs or when opening other folders. I can hide the error and still use the documents folder. However I wpould like to correct it if I could . I have ran spyware and malware removal tools and other than some cookies nothing was found. So I believe my system is clean. Your help would be appreciated. Here is a copy of the error. My computer is a Windows XP media center edition version 2002 sevice pack 2. I have internet explorer version 7.0.5730.11 Event Type: Information Event Source: Winlogon Event Category: None Event ID: 1002 Date: 8/23/2007 Time: 8:50:26 AM User: N/A Computer: YOUR-4DACD0EA75 Description: The shell stopped unexpectedly and Explorer.exe was restarted. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 8/23/2007 Time: 8:50:44 AM User: N/A Computer: YOUR-4DACD0EA75 Description: Faulting application explorer.exe, version 6.0.2900.3156, faulting module arcspl.ax, version 2.4.1.12, fault address 0x00002305. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 65 78 70 ure exp 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 0028: 30 30 2e 33 31 35 36 20 00.3156 0030: 69 6e 20 61 72 63 73 70 in arcsp 0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4 0040: 2e 31 2e 31 32 20 61 74 .1.12 at 0048: 20 6f 66 66 73 65 74 20 offset 0050: 30 30 30 30 32 33 30 35 00002305 0058: 0d 0a ..
Guest Ramesh, MS-MVP Posted August 24, 2007 Posted August 24, 2007 Re: My Documents folder As per the log, the module "arcspl.ax" is causing Explorer to crash. http://www.internetsecurityzone.com/Entities/?_ArcSoft+Co.+(hangzhou%2C+PRC) -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] Windows® Troubleshooting http://www.winhelponline.com "OkieTom" <OkieTom@discussions.microsoft.com> wrote in message news:0B00598D-EDC3-4625-92D5-2329F691E286@microsoft.com... For some time now I have had a error message that said internet exploer needs to close when I try opening my documents folder. This does not happen with any other programs or when opening other folders. I can hide the error and still use the documents folder. However I wpould like to correct it if I could . I have ran spyware and malware removal tools and other than some cookies nothing was found. So I believe my system is clean. Your help would be appreciated. Here is a copy of the error. My computer is a Windows XP media center edition version 2002 sevice pack 2. I have internet explorer version 7.0.5730.11 Event Type: Information Event Source: Winlogon Event Category: None Event ID: 1002 Date: 8/23/2007 Time: 8:50:26 AM User: N/A Computer: YOUR-4DACD0EA75 Description: The shell stopped unexpectedly and Explorer.exe was restarted. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 8/23/2007 Time: 8:50:44 AM User: N/A Computer: YOUR-4DACD0EA75 Description: Faulting application explorer.exe, version 6.0.2900.3156, faulting module arcspl.ax, version 2.4.1.12, fault address 0x00002305. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 65 78 70 ure exp 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 0028: 30 30 2e 33 31 35 36 20 00.3156 0030: 69 6e 20 61 72 63 73 70 in arcsp 0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4 0040: 2e 31 2e 31 32 20 61 74 .1.12 at 0048: 20 6f 66 66 73 65 74 20 offset 0050: 30 30 30 30 32 33 30 35 00002305 0058: 0d 0a ..
Guest OkieTom Posted August 24, 2007 Posted August 24, 2007 Re: My Documents folder Thank you for your help. I am sorry I do not know what module "arcspl.ax" is. I also know nothing about reading error logs that would help me. If you could be of further help I would appreciate it. "Ramesh, MS-MVP" wrote: > As per the log, the module "arcspl.ax" is causing Explorer to crash. > > http://www.internetsecurityzone.com/Entities/?_ArcSoft+Co.+(hangzhou%2C+PRC) > > -- > Regards, > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] > Windows® Troubleshooting http://www.winhelponline.com > > > "OkieTom" <OkieTom@discussions.microsoft.com> wrote in message news:0B00598D-EDC3-4625-92D5-2329F691E286@microsoft.com... > For some time now I have had a error message that said internet exploer needs > to close when I try opening my documents folder. This does not happen with > any other programs or when opening other folders. I can hide the error and > still use the documents folder. However I wpould like to correct it if I > could . I have ran spyware and malware removal tools and other than some > cookies nothing was found. So I believe my system is clean. Your help would > be appreciated. Here is a copy of the error. My computer is a Windows XP > media center edition version 2002 sevice pack 2. I have internet explorer > version 7.0.5730.11 > > Event Type: Information > Event Source: Winlogon > Event Category: None > Event ID: 1002 > Date: 8/23/2007 > Time: 8:50:26 AM > User: N/A > Computer: YOUR-4DACD0EA75 > Description: > The shell stopped unexpectedly and Explorer.exe was restarted. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > Event Type: Error > > Event Source: Application Error > > Event Category: None > > Event ID: 1000 > > Date: 8/23/2007 > > Time: 8:50:44 AM > > User: N/A > > Computer: YOUR-4DACD0EA75 > > Description: > > Faulting application explorer.exe, version 6.0.2900.3156, faulting module > arcspl.ax, version 2.4.1.12, fault address 0x00002305. > > > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > Data: > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > 0010: 75 72 65 20 20 65 78 70 ure exp > > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex > > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 > > 0028: 30 30 2e 33 31 35 36 20 00.3156 > > 0030: 69 6e 20 61 72 63 73 70 in arcsp > > 0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4 > > 0040: 2e 31 2e 31 32 20 61 74 .1.12 at > > 0048: 20 6f 66 66 73 65 74 20 offset > > 0050: 30 30 30 30 32 33 30 35 00002305 > > 0058: 0d 0a .. > >
Guest OkieTom Posted August 24, 2007 Posted August 24, 2007 Re: My Documents folder Iam sorry I also get a 404 error when trying to use the link in the earlier post. Thank you. "Ramesh, MS-MVP" wrote: > As per the log, the module "arcspl.ax" is causing Explorer to crash. > > http://www.internetsecurityzone.com/Entities/?_ArcSoft+Co.+(hangzhou%2C+PRC) > > -- > Regards, > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] > Windows® Troubleshooting http://www.winhelponline.com > > > "OkieTom" <OkieTom@discussions.microsoft.com> wrote in message news:0B00598D-EDC3-4625-92D5-2329F691E286@microsoft.com... > For some time now I have had a error message that said internet exploer needs > to close when I try opening my documents folder. This does not happen with > any other programs or when opening other folders. I can hide the error and > still use the documents folder. However I wpould like to correct it if I > could . I have ran spyware and malware removal tools and other than some > cookies nothing was found. So I believe my system is clean. Your help would > be appreciated. Here is a copy of the error. My computer is a Windows XP > media center edition version 2002 sevice pack 2. I have internet explorer > version 7.0.5730.11 > > Event Type: Information > Event Source: Winlogon > Event Category: None > Event ID: 1002 > Date: 8/23/2007 > Time: 8:50:26 AM > User: N/A > Computer: YOUR-4DACD0EA75 > Description: > The shell stopped unexpectedly and Explorer.exe was restarted. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > Event Type: Error > > Event Source: Application Error > > Event Category: None > > Event ID: 1000 > > Date: 8/23/2007 > > Time: 8:50:44 AM > > User: N/A > > Computer: YOUR-4DACD0EA75 > > Description: > > Faulting application explorer.exe, version 6.0.2900.3156, faulting module > arcspl.ax, version 2.4.1.12, fault address 0x00002305. > > > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > Data: > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > 0010: 75 72 65 20 20 65 78 70 ure exp > > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex > > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 > > 0028: 30 30 2e 33 31 35 36 20 00.3156 > > 0030: 69 6e 20 61 72 63 73 70 in arcsp > > 0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4 > > 0040: 2e 31 2e 31 32 20 61 74 .1.12 at > > 0048: 20 6f 66 66 73 65 74 20 offset > > 0050: 30 30 30 30 32 33 30 35 00002305 > > 0058: 0d 0a .. > >
Guest Ramesh, MS-MVP Posted August 24, 2007 Posted August 24, 2007 Re: My Documents folder Do you have "ArcSoft MPEG splitter" installed in your system? If so, see if uninstalling it helps. arcspl.ax - File information =================== COMMENTS: ArcSoft MPEG splitter COMPANY NAME: ArcSoft Co. (hangzhou, PRC) FILE ATTRIBUTES: Archive FILE DESCRIPTION: MPGSplitter Filter FILE FOLDER: %PROGRAMFILESCOMMON%\arcsoft\mpeg engine FILE NAME: arcspl.ax FILE SIZE: 135,168 KB FILE VERSION: 2, 4, 0, 4 INTERNAL NAME: arcspl.ax LEGAL COPYRIGHT: Copyright © ArcSoft Co. 2002-2004 MD5 SIGNATURE: 17e31e7abe5036cedc9c0f0bd27e3fc6 ORIGINAL FILE NAME: MpegSplitter.ax PRODUCT NAME: ArcSoft MPEG splitter PRODUCT VERSION: 2, 4, 0, 4 SPECIAL FOLDER: PROGRAMFILESCOMMON -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] Windows® Troubleshooting http://www.winhelponline.com "OkieTom" <OkieTom@discussions.microsoft.com> wrote in message news:5CADD2E0-F75B-4F07-9C33-674F193F4FA0@microsoft.com... Thank you for your help. I am sorry I do not know what module "arcspl.ax" is. I also know nothing about reading error logs that would help me. If you could be of further help I would appreciate it. "Ramesh, MS-MVP" wrote: > As per the log, the module "arcspl.ax" is causing Explorer to crash. > > http://www.internetsecurityzone.com/Entities/?_ArcSoft+Co.+(hangzhou%2C+PRC) > > -- > Regards, > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] > Windows® Troubleshooting http://www.winhelponline.com > > > "OkieTom" <OkieTom@discussions.microsoft.com> wrote in message news:0B00598D-EDC3-4625-92D5-2329F691E286@microsoft.com... > For some time now I have had a error message that said internet exploer needs > to close when I try opening my documents folder. This does not happen with > any other programs or when opening other folders. I can hide the error and > still use the documents folder. However I wpould like to correct it if I > could . I have ran spyware and malware removal tools and other than some > cookies nothing was found. So I believe my system is clean. Your help would > be appreciated. Here is a copy of the error. My computer is a Windows XP > media center edition version 2002 sevice pack 2. I have internet explorer > version 7.0.5730.11 > > Event Type: Information > Event Source: Winlogon > Event Category: None > Event ID: 1002 > Date: 8/23/2007 > Time: 8:50:26 AM > User: N/A > Computer: YOUR-4DACD0EA75 > Description: > The shell stopped unexpectedly and Explorer.exe was restarted. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > Event Type: Error > > Event Source: Application Error > > Event Category: None > > Event ID: 1000 > > Date: 8/23/2007 > > Time: 8:50:44 AM > > User: N/A > > Computer: YOUR-4DACD0EA75 > > Description: > > Faulting application explorer.exe, version 6.0.2900.3156, faulting module > arcspl.ax, version 2.4.1.12, fault address 0x00002305. > > > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > Data: > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > 0010: 75 72 65 20 20 65 78 70 ure exp > > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex > > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 > > 0028: 30 30 2e 33 31 35 36 20 00.3156 > > 0030: 69 6e 20 61 72 63 73 70 in arcsp > > 0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4 > > 0040: 2e 31 2e 31 32 20 61 74 .1.12 at > > 0048: 20 6f 66 66 73 65 74 20 offset > > 0050: 30 30 30 30 32 33 30 35 00002305 > > 0058: 0d 0a .. > >
Guest OkieTom Posted August 24, 2007 Posted August 24, 2007 RE: My Documents folder Thank you Ramesh for your help. If I had this "ArcSoft MPEG splitter" on my computer were would I find it at? I checked my system information ,such as for installed hardware,installed software and installed hp products but found nothing. I also did a serch to include hidden files and pasted the description you gave in the serch window and came up with nothing. Is there somewere I am not looking or do I need to look for it different than I am? I appreciate your help. "OkieTom" wrote: > For some time now I have had a error message that said internet exploer needs > to close when I try opening my documents folder. This does not happen with > any other programs or when opening other folders. I can hide the error and > still use the documents folder. However I wpould like to correct it if I > could . I have ran spyware and malware removal tools and other than some > cookies nothing was found. So I believe my system is clean. Your help would > be appreciated. Here is a copy of the error. My computer is a Windows XP > media center edition version 2002 sevice pack 2. I have internet explorer > version 7.0.5730.11 > > Event Type: Information > Event Source: Winlogon > Event Category: None > Event ID: 1002 > Date: 8/23/2007 > Time: 8:50:26 AM > User: N/A > Computer: YOUR-4DACD0EA75 > Description: > The shell stopped unexpectedly and Explorer.exe was restarted. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > Event Type: Error > > Event Source: Application Error > > Event Category: None > > Event ID: 1000 > > Date: 8/23/2007 > > Time: 8:50:44 AM > > User: N/A > > Computer: YOUR-4DACD0EA75 > > Description: > > Faulting application explorer.exe, version 6.0.2900.3156, faulting module > arcspl.ax, version 2.4.1.12, fault address 0x00002305. > > > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > Data: > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > 0010: 75 72 65 20 20 65 78 70 ure exp > > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex > > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 > > 0028: 30 30 2e 33 31 35 36 20 00.3156 > > 0030: 69 6e 20 61 72 63 73 70 in arcsp > > 0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4 > > 0040: 2e 31 2e 31 32 20 61 74 .1.12 at > > 0048: 20 6f 66 66 73 65 74 20 offset > > 0050: 30 30 30 30 32 33 30 35 00002305 > > 0058: 0d 0a .. >
Guest Ramesh, MS-MVP Posted August 24, 2007 Posted August 24, 2007 Re: My Documents folder Open Control Panel - Add or Remove Programs. See if "ArcSoft MPEG splitter" is listed there. -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] Windows® Troubleshooting http://www.winhelponline.com "OkieTom" <OkieTom@discussions.microsoft.com> wrote in message news:E761158E-B20F-4073-B0F4-FE9255BA7EEA@microsoft.com... Thank you Ramesh for your help. If I had this "ArcSoft MPEG splitter" on my computer were would I find it at? I checked my system information ,such as for installed hardware,installed software and installed hp products but found nothing. I also did a serch to include hidden files and pasted the description you gave in the serch window and came up with nothing. Is there somewere I am not looking or do I need to look for it different than I am? I appreciate your help. "OkieTom" wrote: > For some time now I have had a error message that said internet exploer needs > to close when I try opening my documents folder. This does not happen with > any other programs or when opening other folders. I can hide the error and > still use the documents folder. However I wpould like to correct it if I > could . I have ran spyware and malware removal tools and other than some > cookies nothing was found. So I believe my system is clean. Your help would > be appreciated. Here is a copy of the error. My computer is a Windows XP > media center edition version 2002 sevice pack 2. I have internet explorer > version 7.0.5730.11 > > Event Type: Information > Event Source: Winlogon > Event Category: None > Event ID: 1002 > Date: 8/23/2007 > Time: 8:50:26 AM > User: N/A > Computer: YOUR-4DACD0EA75 > Description: > The shell stopped unexpectedly and Explorer.exe was restarted. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > Event Type: Error > > Event Source: Application Error > > Event Category: None > > Event ID: 1000 > > Date: 8/23/2007 > > Time: 8:50:44 AM > > User: N/A > > Computer: YOUR-4DACD0EA75 > > Description: > > Faulting application explorer.exe, version 6.0.2900.3156, faulting module > arcspl.ax, version 2.4.1.12, fault address 0x00002305. > > > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > Data: > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > 0010: 75 72 65 20 20 65 78 70 ure exp > > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex > > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 > > 0028: 30 30 2e 33 31 35 36 20 00.3156 > > 0030: 69 6e 20 61 72 63 73 70 in arcsp > > 0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4 > > 0040: 2e 31 2e 31 32 20 61 74 .1.12 at > > 0048: 20 6f 66 66 73 65 74 20 offset > > 0050: 30 30 30 30 32 33 30 35 00002305 > > 0058: 0d 0a .. >
Guest OkieTom Posted August 24, 2007 Posted August 24, 2007 RE: My Documents folder Ok Ramesh, I have looked in the common folder and have not found this file. Could you tell me what I should try next please. "OkieTom" wrote: > Thank you Ramesh for your help. If I had this "ArcSoft MPEG splitter" on my > computer were would I find it at? I checked my system information ,such as > for installed hardware,installed software and installed hp products but found > nothing. I also did a serch to include hidden files and pasted the > description you gave in the serch window and came up with nothing. Is there > somewere I am not looking or do I need to look for it different than I am? I > appreciate your help. > > "OkieTom" wrote: > > > For some time now I have had a error message that said internet exploer needs > > to close when I try opening my documents folder. This does not happen with > > any other programs or when opening other folders. I can hide the error and > > still use the documents folder. However I wpould like to correct it if I > > could . I have ran spyware and malware removal tools and other than some > > cookies nothing was found. So I believe my system is clean. Your help would > > be appreciated. Here is a copy of the error. My computer is a Windows XP > > media center edition version 2002 sevice pack 2. I have internet explorer > > version 7.0.5730.11 > > > > Event Type: Information > > Event Source: Winlogon > > Event Category: None > > Event ID: 1002 > > Date: 8/23/2007 > > Time: 8:50:26 AM > > User: N/A > > Computer: YOUR-4DACD0EA75 > > Description: > > The shell stopped unexpectedly and Explorer.exe was restarted. > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > > > Event Type: Error > > > > Event Source: Application Error > > > > Event Category: None > > > > Event ID: 1000 > > > > Date: 8/23/2007 > > > > Time: 8:50:44 AM > > > > User: N/A > > > > Computer: YOUR-4DACD0EA75 > > > > Description: > > > > Faulting application explorer.exe, version 6.0.2900.3156, faulting module > > arcspl.ax, version 2.4.1.12, fault address 0x00002305. > > > > > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > > > Data: > > > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > > > 0010: 75 72 65 20 20 65 78 70 ure exp > > > > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex > > > > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 > > > > 0028: 30 30 2e 33 31 35 36 20 00.3156 > > > > 0030: 69 6e 20 61 72 63 73 70 in arcsp > > > > 0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4 > > > > 0040: 2e 31 2e 31 32 20 61 74 .1.12 at > > > > 0048: 20 6f 66 66 73 65 74 20 offset > > > > 0050: 30 30 30 30 32 33 30 35 00002305 > > > > 0058: 0d 0a .. > >
Guest OkieTom Posted August 24, 2007 Posted August 24, 2007 RE: My Documents folder No Ramesh it is not in my add or remove programs I do not have this program there. "OkieTom" wrote: > Ok Ramesh, I have looked in the common folder and have not found this file. > Could you tell me what I should try next please. > > "OkieTom" wrote: > > > Thank you Ramesh for your help. If I had this "ArcSoft MPEG splitter" on my > > computer were would I find it at? I checked my system information ,such as > > for installed hardware,installed software and installed hp products but found > > nothing. I also did a serch to include hidden files and pasted the > > description you gave in the serch window and came up with nothing. Is there > > somewere I am not looking or do I need to look for it different than I am? I > > appreciate your help. > > > > "OkieTom" wrote: > > > > > For some time now I have had a error message that said internet exploer needs > > > to close when I try opening my documents folder. This does not happen with > > > any other programs or when opening other folders. I can hide the error and > > > still use the documents folder. However I wpould like to correct it if I > > > could . I have ran spyware and malware removal tools and other than some > > > cookies nothing was found. So I believe my system is clean. Your help would > > > be appreciated. Here is a copy of the error. My computer is a Windows XP > > > media center edition version 2002 sevice pack 2. I have internet explorer > > > version 7.0.5730.11 > > > > > > Event Type: Information > > > Event Source: Winlogon > > > Event Category: None > > > Event ID: 1002 > > > Date: 8/23/2007 > > > Time: 8:50:26 AM > > > User: N/A > > > Computer: YOUR-4DACD0EA75 > > > Description: > > > The shell stopped unexpectedly and Explorer.exe was restarted. > > > > > > For more information, see Help and Support Center at > > > http://go.microsoft.com/fwlink/events.asp. > > > > > > Event Type: Error > > > > > > Event Source: Application Error > > > > > > Event Category: None > > > > > > Event ID: 1000 > > > > > > Date: 8/23/2007 > > > > > > Time: 8:50:44 AM > > > > > > User: N/A > > > > > > Computer: YOUR-4DACD0EA75 > > > > > > Description: > > > > > > Faulting application explorer.exe, version 6.0.2900.3156, faulting module > > > arcspl.ax, version 2.4.1.12, fault address 0x00002305. > > > > > > > > > > > > For more information, see Help and Support Center at > > > http://go.microsoft.com/fwlink/events.asp. > > > > > > Data: > > > > > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > > > > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > > > > > 0010: 75 72 65 20 20 65 78 70 ure exp > > > > > > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex > > > > > > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 > > > > > > 0028: 30 30 2e 33 31 35 36 20 00.3156 > > > > > > 0030: 69 6e 20 61 72 63 73 70 in arcsp > > > > > > 0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4 > > > > > > 0040: 2e 31 2e 31 32 20 61 74 .1.12 at > > > > > > 0048: 20 6f 66 66 73 65 74 20 offset > > > > > > 0050: 30 30 30 30 32 33 30 35 00002305 > > > > > > 0058: 0d 0a .. > > >
Guest OkieTom Posted August 24, 2007 Posted August 24, 2007 Re: My Documents folder Yes Ramesh I finally found the file it was in program files/palm 1/photo desk top. I deleted it and my documents folder started working. Thank you so much for helping me with this problem. It has drove me nuts for ever.Now can you tell me was it ok to delete it from that folder and will it effect my palm program being gone from there. Also if you dont mind why does it cause this problem with exploer. Again many thanks for your help. "Ramesh, MS-MVP" wrote: > Do you have "ArcSoft MPEG splitter" installed in your system? If so, see if uninstalling it helps. > > arcspl.ax - File information > =================== > > COMMENTS: ArcSoft MPEG splitter > COMPANY NAME: ArcSoft Co. (hangzhou, PRC) > FILE ATTRIBUTES: Archive > FILE DESCRIPTION: MPGSplitter Filter > FILE FOLDER: %PROGRAMFILESCOMMON%\arcsoft\mpeg engine > FILE NAME: arcspl.ax > FILE SIZE: 135,168 KB > FILE VERSION: 2, 4, 0, 4 > INTERNAL NAME: arcspl.ax > LEGAL COPYRIGHT: Copyright © ArcSoft Co. 2002-2004 > MD5 SIGNATURE: 17e31e7abe5036cedc9c0f0bd27e3fc6 > ORIGINAL FILE NAME: MpegSplitter.ax > PRODUCT NAME: ArcSoft MPEG splitter > PRODUCT VERSION: 2, 4, 0, 4 > SPECIAL FOLDER: PROGRAMFILESCOMMON > > > -- > Regards, > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] > Windows® Troubleshooting http://www.winhelponline.com > > > "OkieTom" <OkieTom@discussions.microsoft.com> wrote in message news:5CADD2E0-F75B-4F07-9C33-674F193F4FA0@microsoft.com... > Thank you for your help. I am sorry I do not know what module "arcspl.ax" is. > I also know nothing about reading error logs that would help me. If you could > be of further help I would appreciate it. > > "Ramesh, MS-MVP" wrote: > > > As per the log, the module "arcspl.ax" is causing Explorer to crash. > > > > http://www.internetsecurityzone.com/Entities/?_ArcSoft+Co.+(hangzhou%2C+PRC) > > > > -- > > Regards, > > > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] > > Windows® Troubleshooting http://www.winhelponline.com > > > > > > "OkieTom" <OkieTom@discussions.microsoft.com> wrote in message news:0B00598D-EDC3-4625-92D5-2329F691E286@microsoft.com... > > For some time now I have had a error message that said internet exploer needs > > to close when I try opening my documents folder. This does not happen with > > any other programs or when opening other folders. I can hide the error and > > still use the documents folder. However I wpould like to correct it if I > > could . I have ran spyware and malware removal tools and other than some > > cookies nothing was found. So I believe my system is clean. Your help would > > be appreciated. Here is a copy of the error. My computer is a Windows XP > > media center edition version 2002 sevice pack 2. I have internet explorer > > version 7.0.5730.11 > > > > Event Type: Information > > Event Source: Winlogon > > Event Category: None > > Event ID: 1002 > > Date: 8/23/2007 > > Time: 8:50:26 AM > > User: N/A > > Computer: YOUR-4DACD0EA75 > > Description: > > The shell stopped unexpectedly and Explorer.exe was restarted. > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > > > Event Type: Error > > > > Event Source: Application Error > > > > Event Category: None > > > > Event ID: 1000 > > > > Date: 8/23/2007 > > > > Time: 8:50:44 AM > > > > User: N/A > > > > Computer: YOUR-4DACD0EA75 > > > > Description: > > > > Faulting application explorer.exe, version 6.0.2900.3156, faulting module > > arcspl.ax, version 2.4.1.12, fault address 0x00002305. > > > > > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > > > Data: > > > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > > > 0010: 75 72 65 20 20 65 78 70 ure exp > > > > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex > > > > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 > > > > 0028: 30 30 2e 33 31 35 36 20 00.3156 > > > > 0030: 69 6e 20 61 72 63 73 70 in arcsp > > > > 0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4 > > > > 0040: 2e 31 2e 31 32 20 61 74 .1.12 at > > > > 0048: 20 6f 66 66 73 65 74 20 offset > > > > 0050: 30 30 30 30 32 33 30 35 00002305 > > > > 0058: 0d 0a .. > > > > >
Guest Ramesh, MS-MVP Posted August 25, 2007 Posted August 25, 2007 Re: My Documents folder Yes. It might affect the Palm program. May be you need to look for an updated version of that program. -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] Windows® Troubleshooting http://www.winhelponline.com "OkieTom" <OkieTom@discussions.microsoft.com> wrote in message news:0C91105F-C6DC-4BC3-8E5E-2B7E50C28DBF@microsoft.com... Yes Ramesh I finally found the file it was in program files/palm 1/photo desk top. I deleted it and my documents folder started working. Thank you so much for helping me with this problem. It has drove me nuts for ever.Now can you tell me was it ok to delete it from that folder and will it effect my palm program being gone from there. Also if you dont mind why does it cause this problem with exploer. Again many thanks for your help. "Ramesh, MS-MVP" wrote: > Do you have "ArcSoft MPEG splitter" installed in your system? If so, see if uninstalling it helps. > > arcspl.ax - File information > =================== > > COMMENTS: ArcSoft MPEG splitter > COMPANY NAME: ArcSoft Co. (hangzhou, PRC) > FILE ATTRIBUTES: Archive > FILE DESCRIPTION: MPGSplitter Filter > FILE FOLDER: %PROGRAMFILESCOMMON%\arcsoft\mpeg engine > FILE NAME: arcspl.ax > FILE SIZE: 135,168 KB > FILE VERSION: 2, 4, 0, 4 > INTERNAL NAME: arcspl.ax > LEGAL COPYRIGHT: Copyright © ArcSoft Co. 2002-2004 > MD5 SIGNATURE: 17e31e7abe5036cedc9c0f0bd27e3fc6 > ORIGINAL FILE NAME: MpegSplitter.ax > PRODUCT NAME: ArcSoft MPEG splitter > PRODUCT VERSION: 2, 4, 0, 4 > SPECIAL FOLDER: PROGRAMFILESCOMMON > > > -- > Regards, > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] > Windows® Troubleshooting http://www.winhelponline.com > > > "OkieTom" <OkieTom@discussions.microsoft.com> wrote in message news:5CADD2E0-F75B-4F07-9C33-674F193F4FA0@microsoft.com... > Thank you for your help. I am sorry I do not know what module "arcspl.ax" is. > I also know nothing about reading error logs that would help me. If you could > be of further help I would appreciate it. > > "Ramesh, MS-MVP" wrote: > > > As per the log, the module "arcspl.ax" is causing Explorer to crash. > > > > http://www.internetsecurityzone.com/Entities/?_ArcSoft+Co.+(hangzhou%2C+PRC) > > > > -- > > Regards, > > > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] > > Windows® Troubleshooting http://www.winhelponline.com > > > > > > "OkieTom" <OkieTom@discussions.microsoft.com> wrote in message news:0B00598D-EDC3-4625-92D5-2329F691E286@microsoft.com... > > For some time now I have had a error message that said internet exploer needs > > to close when I try opening my documents folder. This does not happen with > > any other programs or when opening other folders. I can hide the error and > > still use the documents folder. However I wpould like to correct it if I > > could . I have ran spyware and malware removal tools and other than some > > cookies nothing was found. So I believe my system is clean. Your help would > > be appreciated. Here is a copy of the error. My computer is a Windows XP > > media center edition version 2002 sevice pack 2. I have internet explorer > > version 7.0.5730.11 > > > > Event Type: Information > > Event Source: Winlogon > > Event Category: None > > Event ID: 1002 > > Date: 8/23/2007 > > Time: 8:50:26 AM > > User: N/A > > Computer: YOUR-4DACD0EA75 > > Description: > > The shell stopped unexpectedly and Explorer.exe was restarted. > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > > > Event Type: Error > > > > Event Source: Application Error > > > > Event Category: None > > > > Event ID: 1000 > > > > Date: 8/23/2007 > > > > Time: 8:50:44 AM > > > > User: N/A > > > > Computer: YOUR-4DACD0EA75 > > > > Description: > > > > Faulting application explorer.exe, version 6.0.2900.3156, faulting module > > arcspl.ax, version 2.4.1.12, fault address 0x00002305. > > > > > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > > > Data: > > > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > > > 0010: 75 72 65 20 20 65 78 70 ure exp > > > > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex > > > > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 > > > > 0028: 30 30 2e 33 31 35 36 20 00.3156 > > > > 0030: 69 6e 20 61 72 63 73 70 in arcsp > > > > 0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4 > > > > 0040: 2e 31 2e 31 32 20 61 74 .1.12 at > > > > 0048: 20 6f 66 66 73 65 74 20 offset > > > > 0050: 30 30 30 30 32 33 30 35 00002305 > > > > 0058: 0d 0a .. > > > > >
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