D Drive Problem

[PASHBURNERCO]

HI my pc does not recognise when i put a dvd or a pc disk in to the drive. this is a new problem, its happened in the past three days and i dont know whether its a physical problem with the drive or a software problem. please keep all answers reasonably simple,

 

 

thank you for your help

[maynardvdm]

Hi

 

Welcome to Extreme Tech Support - Free PC Help.

 

Is it just certain DVD's or all DVD's?

 

When you open My Computer does it show the DVD drive there?

[PASHBURNERCO]

this happens with all dvd and pc discs. in my computer it shows the drive being there but with nothing in it even when a disc is there

[Dalo Harkin]

Have you checked none of the connections in the PC have come loose, have you checked the manufacturers website for a firmware update - if there is a problem after these steps then the drive may be dying.

[Seth]

Purchase a cdrom lens cleaner.

 

If that doesn't help, then there is a registry fix that I'll post...and if that doesn't work, then the drive should be replaced.

[PASHBURNERCO]

thanks for all these ideas ,i will try them and let you all know

[PASHBURNERCO]

TRIED ALL THE ABOVE IDEAS NOTHING WORKS

[Guest Wolfeymole]

Try what's listed below and if that doesn't work, then the drive should be replaced.

 

 

1. Go to Start>Run, type in regedit and click ok.

 

2. Locate the UpperFilters value under the following key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

3. On the Edit menu, click Delete , and then click OK .

 

4. Locate the LowerFilters value under the same key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

5. On the Edit menu, click Delete , and then click OK .

 

6. Quit Registry Editor. NOTE : After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

 

7. : After you exit the registry editor, restart the computer.

[PASHBURNERCO]

ok thanks ill try it

[PASHBURNERCO]

still not working thanks for everyones effort it must be the drive itself

[Guest Wolfeymole]

It looks like it Pash unfortunately. :(

[Dalo Harkin]

As a last resort you could flash the drives firmware -

to expand on this you need to go to the maker of the drives site and there will be a section called firmware, you then run the exe within windows and it wipes the firmware on the drive and then it creates a newer one that basicaklly makes the drive able to detect newer disks. (as it overwrites the previous firmware it can help fix many problems.

 

**If this is not performed properly and the pc is turned off half way through etc it can render the drive inoperable**

 

This is an example of the Pioneer firmware page Software Downloads - Pioneer UK

Edited September 1, 2008 by Dalo Harkin