Guest Fred Posted August 24, 2007 Posted August 24, 2007 I get this error -- There is a problem with the Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. I contacted the authors of Retrospect 7.5. I've tried to install the latest version - error. Their suggestion - unstall version 7.0. Again in the uninstall process the same error. The latest windows installer was downloaded within the past 24 hours. I got this message before the latest version of the installer and after installing the latest installer. I could not uninstall or install in safe mode. I am at a loss. Help is appreciated. Thank you. Fred
Guest glee Posted August 24, 2007 Posted August 24, 2007 Re: Error 1722 - Windows Installer Package... Reboot. Click Start>Run, type: %temp% and click OK. Press Ctrl+A to select all, then press Delete. Click Start>Run, type: temp and click OK. Press Ctrl+A to select all, then press Delete. Windows will not let you delete any files in use....just skip them if prompted, and continue to delete the remaining files, then empty the Recycle Bin. After that, please follow the instructions on this web page exactly: Update to the Latest InstallShield Installation Engines http://consumer.installshield.com/kb.asp?id=q108322 Then try uninstalling your version 7 of Retrospect, and install version 7.5 If that does not help, go through the list here: How to resolve Common "Windows Installer" Problems http://support.microsoft.com/?kbid=555175 An absolute "last resort" method is to use the Windows Installer CleanUp Utility to remove all references Retrospect only, and then try the installation: Windows Installer Cleanup Utility - http://windowsxp.mvps.org/MSICLEAN.htm and http://support.microsoft.com/?kbid=290301 Just to be safe, before using the CleanUp Utility, export the following two Registry keys to a file and save them to your Documents folder or Desktop: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Patches HKEY_CLASSES_ROOT\Installer\Patches -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/ http://dts-l.org/goodpost.htm "Fred" <Fred@discussions.microsoft.com> wrote in message news:36D01671-AD36-4BA4-A1F1-161CB0DC1C8B@microsoft.com... >I get this error -- There is a problem with the Windows Installer package. > A program run as part of the setup did not finish as expected. Contact your > support personnel or package vendor. > > I contacted the authors of Retrospect 7.5. I've tried to install the latest > version - error. Their suggestion - unstall version 7.0. Again in the > uninstall process the same error. > > The latest windows installer was downloaded within the past 24 hours. I got > this message before the latest version of the installer and after installing > the latest installer. > > I could not uninstall or install in safe mode. > > I am at a loss. Help is appreciated. > > Thank you. > > Fred
Guest Fred Posted August 24, 2007 Posted August 24, 2007 Re: Error 1722 - Windows Installer Package... Thank you. I think I've got other issues with this system. Click Start>Run, type: temp and click OK. Press Ctrl+A to select all, then press Delete. At this point, the systemseemed like it was taking a long time. Taskmanager was running and system idle process was at 99%. However, when I tried to move around task manager, the system hung. It was impossible to shut down, except power off. The system was rebooted safe mode - command prompt. everythng in windows\temp was deleted -- del *.* The recycle bin was already empty -- the usual state. I have noticed over the past two weeks, or so, that some deletes from windows explorer seemed to take longer than normal, but did not pay much attention to it. Since the install process is indicating a program did not finish, if it was deleting files, could this be part of my problem? My next step is to proceed with the update th the Latest InstallShield. However, I wanted to pass this by you first. Thanks. Fred
Guest glee Posted August 24, 2007 Posted August 24, 2007 Re: Error 1722 - Windows Installer Package... How many files were you deleting at one time from the Temp folder? What is the hardware on the system....namely: processor type and speed, amount of RAM, size of hard drive and amount of free space left on it? -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/ http://dts-l.org/goodpost.htm "Fred" <Fred@discussions.microsoft.com> wrote in message news:9F229410-E896-4477-A12F-DC018EA597F6@microsoft.com... > Thank you. > > I think I've got other issues with this system. > > Click Start>Run, type: temp and click OK. > Press Ctrl+A to select all, then press Delete. > > At this point, the systemseemed like it was taking a long time. Taskmanager > was running and system idle process was at 99%. However, when I tried to > move around task manager, the system hung. It was impossible to shut down, > except power off. > > The system was rebooted safe mode - command prompt. everythng in > windows\temp was deleted -- del *.* > > The recycle bin was already empty -- the usual state. > > I have noticed over the past two weeks, or so, that some deletes from > windows explorer seemed to take longer than normal, but did not pay much > attention to it. > > Since the install process is indicating a program did not finish, if it was > deleting files, could this be part of my problem? > > My next step is to proceed with the update th the Latest InstallShield. > However, I wanted to pass this by you first. > > Thanks. > > Fred
Guest Fred Posted August 25, 2007 Posted August 25, 2007 Re: Error 1722 - Windows Installer Package... How many files were you deleting at one time from the Temp folder? Don't know. Probably a couple of hundred or so. When they were deletd with the dos command del *.* running in safe mode, it was almost instantaneous to delete evrything. What is the hardware on the system....namely: processor type and speed, amount of RAM, size of hard drive and amount of free space left on it? Processor Model : Intel® Pentium® 4 CPU 2.80GHz Speed : 2.79GHz Cores per Processor : 1 Unit(s) Threads per Core : 2 Unit(s) Internal Data Cache : 8kB Synchronous, Write-Thru, 4-way set, 64 byte line size, 2 lines per sector L2 On-board Cache : 512kB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector Total Memory : 2GB DDR-SDRAM Drive_c (C:) : 58GB (32GB, 55% Free Space) (NTFS) @ Intel Raid 1 Volume (ATA) DRIVE_D (D:) : 58GB (30GB, 52% Free Space) (FAT32) @ Intel Raid 1 Volume (ATA) Drive_E (E:) : 58GB (38GB, 65% Free Space) (NTFS) @ Intel Raid 1 Volume (ATA) DRIVE_F (F:) : 58GB (30GB, 52% Free Space) (FAT32) @ Intel Raid 1 Volume (ATA) Drive_I (I:) : 233GB (113GB, 49% Free Space) (NTFS) @ ST3250623A (ATA) Drive_J (J:) : 233GB (40GB, 17% Free Space) (NTFS) @ ST3250623A (ATA) Fred
Guest glee Posted August 25, 2007 Posted August 25, 2007 Re: Error 1722 - Windows Installer Package... OK....I thought perhaps the system was older with a slow processor or insufficient memory, but that's not the case. Carry on with the InstallShield update, and let us know the results. -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/ http://dts-l.org/goodpost.htm "Fred" <Fred@discussions.microsoft.com> wrote in message news:0E99D904-5A6F-4E15-A4BC-5DC2D763FCCA@microsoft.com... > How many files were you deleting at one time from the Temp folder? Don't > know. Probably a couple of hundred or so. When they were deletd with the > dos command del *.* running in safe mode, it was almost instantaneous to > delete evrything. > > > What is the hardware on the system....namely: processor type and speed, > amount of > RAM, size of hard drive and amount of free space left on it? > > Processor > Model : Intel® Pentium® 4 CPU 2.80GHz > Speed : 2.79GHz > Cores per Processor : 1 Unit(s) > Threads per Core : 2 Unit(s) > Internal Data Cache : 8kB Synchronous, Write-Thru, 4-way set, 64 byte line > size, 2 lines per sector > L2 On-board Cache : 512kB ECC Synchronous, ATC, 8-way set, 64 byte line > size, 2 lines per sector > > Total Memory : 2GB DDR-SDRAM > > Drive_c (C:) : 58GB (32GB, 55% Free Space) (NTFS) @ Intel Raid 1 Volume > (ATA) > DRIVE_D (D:) : 58GB (30GB, 52% Free Space) (FAT32) @ Intel Raid 1 Volume > (ATA) > Drive_E (E:) : 58GB (38GB, 65% Free Space) (NTFS) @ Intel Raid 1 Volume > (ATA) > DRIVE_F (F:) : 58GB (30GB, 52% Free Space) (FAT32) @ Intel Raid 1 Volume > (ATA) > Drive_I (I:) : 233GB (113GB, 49% Free Space) (NTFS) @ ST3250623A (ATA) > Drive_J (J:) : 233GB (40GB, 17% Free Space) (NTFS) @ ST3250623A (ATA) > > Fred > >
Guest Fred Posted August 26, 2007 Posted August 26, 2007 Re: Error 1722 - Windows Installer Package... Thank you. Where things stand. InstallShield was updated. No change. The installed version was the same as the updated version. The Install Update Cleaner Utility was downloaded, installed and run against retrospect 7.0. After that, 7.5 could be installed and was successfully installed. So far, so good. 7.5 was run and ths system crashed - it simply rebooted once the program started. 7.0 was doing the same thing. That is why 7.5 was purchased. I could not get support on an older version so the newer, latest, was purchased. It has the same problems. I'll contact the manufacturer Monday. This is consistentatly reproducable. I was able to keep the mini dump file. That is an interesting situation. The notices on the screen indicate that the files will be created in a special directory. However, if I do not copy those files to another locaton prior to closing the notification on the screen, they are deleted when the screen notice is closed. Over the past few years, I've never found anyone interested in using a system dump. Oh, well.... Thank you for your patience. You have gotten me past my inability to install the newer software. Fred P.S. If you want to jump in on the system crashes.... The most recent entries in the event viewer - applicaton and system have been captured (screen copy). Again, thank you very much.
Guest glee Posted August 26, 2007 Posted August 26, 2007 Re: Error 1722 - Windows Installer Package... Re: your system crashes, rather than posting an Event Viewer screen capture, doubleclick each error event in the list to open its Event Properties, and click the Copy icon on the right (just below the arrow buttons), to copy the event details to the Clipboard. Then paste the details into a reply here, go to the next error event and do the same, until all your relevant error event details are copied and pasted here, then send it on to us. A minidump analysis may not be too useful, but might be worth a try before trying a full dump. The files should be in the C:\Windows\Minidump folder. How to read the small memory dump files that Windows creates for debugging http://support.microsoft.com/kb/315263 -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/ http://dts-l.org/goodpost.htm "Fred" <Fred@discussions.microsoft.com> wrote in message news:43BF628F-E0D3-4879-897E-DCA223553BCA@microsoft.com... > Thank you. > > Where things stand. InstallShield was updated. No change. The installed > version was the same as the updated version. > > The Install Update Cleaner Utility was downloaded, installed and run against > retrospect 7.0. After that, 7.5 could be installed and was successfully > installed. > > So far, so good. > > 7.5 was run and ths system crashed - it simply rebooted once the program > started. > > 7.0 was doing the same thing. That is why 7.5 was purchased. I could not > get support on an older version so the newer, latest, was purchased. It has > the same problems. > > I'll contact the manufacturer Monday. This is consistentatly reproducable. > > I was able to keep the mini dump file. > > That is an interesting situation. The notices on the screen indicate that > the files will be created in a special directory. However, if I do not copy > those files to another locaton prior to closing the notification on the > screen, they are deleted when the screen notice is closed. Over the past few > years, I've never found anyone interested in using a system dump. > > Oh, well.... > > Thank you for your patience. You have gotten me past my inability to > install the newer software. > > Fred > > P.S. If you want to jump in on the system crashes.... > > The most recent entries in the event viewer - applicaton and system have > been captured (screen copy). > > Again, thank you very much.
Guest Fred Posted August 28, 2007 Posted August 28, 2007 Re: Error 1722 - Windows Installer Package... The manufacturer was contacted and retrospect is now running. An option was changed because it appears that VSS - Volume Shadow Copy Service is not functioning correctly. With the option changed to not require this when it runs. VSS was set to manual and not running. It was changed to automatic, system rebooted and verified that it was running. Retrospect was started with the open file backup option enabled and the system crashed as in the past. This option will be disabled until the problem is resolved. This now brings up the question -- how do I get this repaired? I've seen that there is an option to repair the OS on the Xp distribution (retail edition) disk. I've been fortunate in that since the OS was installed 10/03/03, I've not had any serious problems. Is there a method of repairing this service or does the OS need to be "installed" with the repair option? If it is necessary to install using the repair option, are there any side effects, other than everything working properly? Anything I should be alert to? I assume the prudent thing is to backup the system before anything is done. I'm working to be prepared for that within 24 hours. Again, thank you for your patience and endurance. Fred
Guest glee Posted August 29, 2007 Posted August 29, 2007 Re: Error 1722 - Windows Installer Package... Doing a Google search for: Volume Shadow Copy Service VSS and Retrospect I see more than a few other people having the same or similar issues, and I wonder if it is due to a fault in VSS, or in the backup software involved. I do see a suggestion from MS support, to do a Repair install in this situation....you might want to try it. How to Perform a Windows XP Repair Install http://www.michaelstevenstech.com/XPrepairinstall.htm You May Lose Data or Program Settings After Reinstalling, Repairing, or Upgrading Windows XP http://support.microsoft.com/kb/312369/ Perform a Repair Installation http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx Repair XP http://www.webtree.ca/windowsxp/repair_xp.htm How to perform an in-place upgrade (reinstallation) of Windows XP http://support.microsoft.com/kb/315341 How to perform a repair installation of Windows XP if Internet Explorer 7 is installed http://support.microsoft.com/kb/917964 -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/ http://dts-l.org/goodpost.htm "Fred" <Fred@discussions.microsoft.com> wrote in message news:5764542A-D930-4651-9619-D743F3619C50@microsoft.com... > The manufacturer was contacted and retrospect is now running. An option was > changed because it appears that VSS - Volume Shadow Copy Service is not > functioning correctly. With the option changed to not require this when it > runs. > > VSS was set to manual and not running. It was changed to automatic, system > rebooted and verified that it was running. Retrospect was started with the > open file backup option enabled and the system crashed as in the past. This > option will be disabled until the problem is resolved. > > This now brings up the question -- how do I get this repaired? I've seen > that there is an option to repair the OS on the Xp distribution (retail > edition) disk. > > I've been fortunate in that since the OS was installed 10/03/03, I've not > had any serious problems. > > Is there a method of repairing this service or does the OS need to be > "installed" with the repair option? > > If it is necessary to install using the repair option, are there any side > effects, other than everything working properly? Anything I should be alert > to? > > I assume the prudent thing is to backup the system before anything is done. > I'm working to be prepared for that within 24 hours. > > Again, thank you for your patience and endurance. > > Fred >
Recommended Posts