Guest dessie Posted August 24, 2007 Posted August 24, 2007 I have bt homehub broadband installed, but when i open internet explorer i get a message saying web page cannot be displayed. I rang bt and they went through a few things for me but to no avail. They said im connected to the internet, and that there must be a problem with the computer. Ive checked everything but i cant find any fault. Im connected via ethernet lead. Can someone suggest anything that might be the problem.
Guest Gordon Posted August 24, 2007 Posted August 24, 2007 Re: Cant access internet. "dessie" <dessie@discussions.microsoft.com> wrote in message news:A8A38837-18B8-4248-9A5C-9084DCF8087D@microsoft.com... >I have bt homehub broadband installed, but when i open internet explorer i > get a message saying web page cannot be displayed. I rang bt and they went > through a few things for me but to no avail. They said im connected to the > internet, and that there must be a problem with the computer. Ive checked > everything but i cant find any fault. Im connected via ethernet lead. Can > someone suggest anything that might be the problem. > Has this always happened, or is it something new? If it's new, what have you done between the time it worked and the time it didn't?
Guest dessie Posted August 24, 2007 Posted August 24, 2007 Re: Cant access internet. Its been happening for 8 weeks now, it used to work before but then it suddenly stopped, I cant think of anything ive done to make cause this problem. "Gordon" wrote: > "dessie" <dessie@discussions.microsoft.com> wrote in message > news:A8A38837-18B8-4248-9A5C-9084DCF8087D@microsoft.com... > >I have bt homehub broadband installed, but when i open internet explorer i > > get a message saying web page cannot be displayed. I rang bt and they went > > through a few things for me but to no avail. They said im connected to the > > internet, and that there must be a problem with the computer. Ive checked > > everything but i cant find any fault. Im connected via ethernet lead. Can > > someone suggest anything that might be the problem. > > > > > Has this always happened, or is it something new? If it's new, what have you > done between the time it worked and the time it didn't? > > >
Guest Gordon Posted August 24, 2007 Posted August 24, 2007 Re: Cant access internet. "dessie" <dessie@discussions.microsoft.com> wrote in message news:BD0AD6E4-E004-4C6C-881D-429245FF044B@microsoft.com... > Its been happening for 8 weeks now, it used to work before but then it > suddenly stopped, I cant think of anything ive done to make cause this > problem. > Can you "ping" a web site? Do Start-Run-cmd [return] and at the prompt type in "ping www.google.com" (without the quotes) and post the results here.
Guest dobey Posted August 24, 2007 Posted August 24, 2007 Re: Cant access internet. "dessie" <dessie@discussions.microsoft.com> wrote in message news:BD0AD6E4-E004-4C6C-881D-429245FF044B@microsoft.com... > Its been happening for 8 weeks now, it used to work before but then it > suddenly stopped, I cant think of anything ive done to make cause this > problem. > > "Gordon" wrote: > >> "dessie" <dessie@discussions.microsoft.com> wrote in message >> news:A8A38837-18B8-4248-9A5C-9084DCF8087D@microsoft.com... >> >I have bt homehub broadband installed, but when i open internet explorer >> >i >> > get a message saying web page cannot be displayed. I rang bt and they >> > went >> > through a few things for me but to no avail. They said im connected to >> > the >> > internet, and that there must be a problem with the computer. Ive >> > checked >> > everything but i cant find any fault. Im connected via ethernet lead. >> > Can >> > someone suggest anything that might be the problem. >> > >> >> >> Has this always happened, or is it something new? If it's new, what have >> you >> done between the time it worked and the time it didn't? >> >> >> What kind of connection do you have. ADSL or cable. Can you connect to the modem. Most ADSL modems have a web browser interface that allows you to adjust the settings for your connection. It sounds like your modem is connected to your ISP, but you can't connect to your modem. I assume your ISP has asked you to switch the modem off for a few minutes, then on again etc. If there is another LAN adapter on the modem try that. You will need to tell us what modem you are using - model etc. It's a bit of a broad question, so we will need to establish what we are working with.
Guest Gordon Posted August 24, 2007 Posted August 24, 2007 Re: Cant access internet. "dobey" <a@v.nox> wrote in message news:%23k6oLKk5HHA.464@TK2MSFTNGP02.phx.gbl... > > > What kind of connection do you have. ADSL or cable. Can you connect to the > modem. Most ADSL modems have a web browser interface that allows you to > adjust the settings for your connection. > > It sounds like your modem is connected to your ISP, but you can't connect > to your modem. > > I assume your ISP has asked you to switch the modem off for a few minutes, > then on again etc. If there is another LAN adapter on the modem try that. > > You will need to tell us what modem you are using - model etc. It's a bit > of a broad question, so we will need to establish what we are working > with. > the ping command will tell us whether the OP can connect to the router or not....
Guest Elmo Posted August 24, 2007 Posted August 24, 2007 Re: Cant access internet. dessie wrote: > I have bt homehub broadband installed, but when I open internet explorer I > get a message saying "web page cannot be displayed". I rang bt and they went > through a few things for me but to no avail. They said I'm connected to the > internet, and that there must be a problem with the computer. I've checked > everything but I can't find any fault. I'm connected via ethernet lead. Can > someone suggest anything that might be the problem? NETSH Click Start, Run, type: netsh winsock reset Press Enter key Restart the system You can also try this software download from a working machine: LSP-Fix http://www.cexx.org/lspfix.htm -- Joe =o)
Guest Plato Posted August 25, 2007 Posted August 25, 2007 Re: Cant access internet. =?Utf-8?B?ZGVzc2ll?= wrote: > > I have bt homehub broadband installed, but when i open internet explorer i > get a message saying web page cannot be displayed. I rang bt and they went > through a few things for me but to no avail. They said im connected to the > internet, and that there must be a problem with the computer. Ive checked > everything but i cant find any fault. Im connected via ethernet lead. Can > someone suggest anything that might be the problem. In the place I live in now. I had the same problem, but with DSL. When I called tech support they told me this special URL to go to to redo my account. Thus far, that has worked. -- http://www.bootdisk.com/
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