slow logoff with redirected printers

[Guest Roy]

Hi,

 

one of our clients is experiencing this problem,

i did get the hotfix to resolve this problem

however when trying to install it the installer says that the sp level is

higher

and it stops

Can I assume that the latest winsrv.dll also has the fix for this problem or

should i install this dll manually?

 

the server is running win2k3 std sp2

 

tia

 

Roy

[Guest Vera Noest [MVP]]

Re: slow logoff with redirected printers

 

Since you don't mention which hotfix you received, it's impossible

to say for sure.

But my guess is that you received the following hotfix:

 

828326 - It takes longer than you expect to log off from a Terminal

Services session in Windows 2000 or Windows Server 2003

http://support.microsoft.com/?kbid=828326

 

The version and date of the winsrv.dll are

5.2.3790.146, 31-Mar-2004

 

That's much older than the same dll in SP2. You can compare the

versions on your own system.

So you should *not* install the file manually!

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

*----------- Please reply in newsgroup -------------*

 

=?Utf-8?B?Um95?= <Roy@discussions.microsoft.com> wrote on 24 aug

2007:

> Hi,

>

> one of our clients is experiencing this problem,

> i did get the hotfix to resolve this problem

> however when trying to install it the installer says that the sp

> level is higher

> and it stops

> Can I assume that the latest winsrv.dll also has the fix for

> this problem or should i install this dll manually?

>

> the server is running win2k3 std sp2

>

> tia

>

> Roy

[Guest Roy]

Re: slow logoff with redirected printers

 

thank you for your reply

 

that was the hotfix i received from MS

 

how can i figure out what is causing this now then?

 

 

 

 

"Vera Noest [MVP]" wrote:

> Since you don't mention which hotfix you received, it's impossible

> to say for sure.

> But my guess is that you received the following hotfix:

>

> 828326 - It takes longer than you expect to log off from a Terminal

> Services session in Windows 2000 or Windows Server 2003

> http://support.microsoft.com/?kbid=828326

>

> The version and date of the winsrv.dll are

> 5.2.3790.146, 31-Mar-2004

>

> That's much older than the same dll in SP2. You can compare the

> versions on your own system.

> So you should *not* install the file manually!

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> *----------- Please reply in newsgroup -------------*

>

> =?Utf-8?B?Um95?= <Roy@discussions.microsoft.com> wrote on 24 aug

> 2007:

>

> > Hi,

> >

> > one of our clients is experiencing this problem,

> > i did get the hotfix to resolve this problem

> > however when trying to install it the installer says that the sp

> > level is higher

> > and it stops

> > Can I assume that the latest winsrv.dll also has the fix for

> > this problem or should i install this dll manually?

> >

> > the server is running win2k3 std sp2

> >

> > tia

> >

> > Roy

>

[Guest Vera Noest [MVP]]

Re: slow logoff with redirected printers

 

Now that you know that the problem *might* be totally unrelated to

redirected printers, you'll have to post the details of your

problem if you want more than educated guesses.

 

* how long does it take to logoff - seconds, minutes, hours?

* at which stage of the logoff process does this occur?

* any messages on screen, like "Windows is saving your profile"?

* does this happen to all users?

* does this happen always, or at random, or more frequently when

the server hasn't been rebooted for some time, or....?

* does this happen with local TS profiles, or roaming TS profiles,

or in both cases?

* while this happens, how does the TS behave to other existing

users? Can they continue working, or does the server "hang" for

them?

* any errors or warning in the EventLog when this occurs?

* have you checked in Task manager on the server which processes

are running in the user session when this happens?

 

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

=?Utf-8?B?Um95?= <Roy@discussions.microsoft.com> wrote on 24 aug

2007 in microsoft.public.windows.terminal_services:

> thank you for your reply

>

> that was the hotfix i received from MS

>

> how can i figure out what is causing this now then?

>

>

> "Vera Noest [MVP]" wrote:

>

>> Since you don't mention which hotfix you received, it's

>> impossible to say for sure.

>> But my guess is that you received the following hotfix:

>>

>> 828326 - It takes longer than you expect to log off from a

>> Terminal Services session in Windows 2000 or Windows Server

>> 2003

>> http://support.microsoft.com/?kbid=828326

>>

>> The version and date of the winsrv.dll are

>> 5.2.3790.146, 31-Mar-2004

>>

>> That's much older than the same dll in SP2. You can compare the

>> versions on your own system.

>> So you should *not* install the file manually!

>> _________________________________________________________

>> Vera Noest

>> MCSE, CCEA, Microsoft MVP - Terminal Server

>> TS troubleshooting: http://ts.veranoest.net

>> *----------- Please reply in newsgroup -------------*

>>

>> =?Utf-8?B?Um95?= <Roy@discussions.microsoft.com> wrote on 24

>> aug 2007:

>>

>> > Hi,

>> >

>> > one of our clients is experiencing this problem,

>> > i did get the hotfix to resolve this problem

>> > however when trying to install it the installer says that the

>> > sp level is higher

>> > and it stops

>> > Can I assume that the latest winsrv.dll also has the fix for

>> > this problem or should i install this dll manually?

>> >

>> > the server is running win2k3 std sp2

>> >

>> > tia

>> >

>> > Roy

[Guest Helge Klein]

Re: slow logoff with redirected printers

 

Just for completeness' sake: yes, SP2 should include that update.

 

Checking...

 

Interestingly neither SP1 nor SP2 for W2k3 include that hotfix. See:

 

http://support.microsoft.com/kb/914962

http://support.microsoft.com/kb/824721

 

That is rather unusual. It is normal, though, that a hotfix will not

replace newer files with older versions of the same files. And I must

agree with Vera: do not try to do that manually.

 

Helge

 

On 24 Aug., 14:01, "Vera Noest [MVP]" <Vera.No...@remove-

this.hem.utfors.se> wrote:

> Since you don't mention which hotfix you received, it's impossible

> to say for sure.

> But my guess is that you received the following hotfix:

>

> 828326 - It takes longer than you expect to log off from a Terminal

> Services session in Windows 2000 or Windows Server 2003http://support.microsoft.com/?kbid=828326

>

> The version and date of the winsrv.dll are

> 5.2.3790.146, 31-Mar-2004

>

> That's much older than the same dll in SP2. You can compare the

> versions on your own system.

> So you should *not* install the file manually!

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> *----------- Please reply in newsgroup -------------*

>

> =?Utf-8?B?Um95?= <R...@discussions.microsoft.com> wrote on 24 aug

> 2007:

>

> > Hi,

>

> > one of our clients is experiencing this problem,

> > i did get the hotfix to resolve this problem

> > however when trying to install it the installer says that the sp

> > level is higher

> > and it stops

> > Can I assume that the latest winsrv.dll also has the fix for

> > this problem or should i install this dll manually?

>

> > the server is running win2k3 std sp2

>

> > tia

>

> > Roy

[Guest Vera Noest [MVP]]

Re: slow logoff with redirected printers

 

Hi Helge,

 

Yes, I noticed that too.

 

Article

914962 - List of updates in Windows Server 2003 Service Pack 2

http://support.microsoft.com/?kbid=914962

 

has a confusing history. A couple of months ago, a separate article

with the same title was published, and it's content *differed*

slightly from the content in 914962. That second article has been

removed again, but 914962 still has omissions. I've reported it and

have asked for article 828326 to be added to the list in 914962.

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

Helge Klein <Helge.Klein@googlemail.com> wrote on 24 aug 2007 in

microsoft.public.windows.terminal_services:

> Just for completeness' sake: yes, SP2 should include that

> update.

>

> Checking...

>

> Interestingly neither SP1 nor SP2 for W2k3 include that hotfix.

> See:

>

> http://support.microsoft.com/kb/914962

> http://support.microsoft.com/kb/824721

>

> That is rather unusual. It is normal, though, that a hotfix will

> not replace newer files with older versions of the same files.

> And I must agree with Vera: do not try to do that manually.

>

> Helge

>

> On 24 Aug., 14:01, "Vera Noest [MVP]" <Vera.No...@remove-

> this.hem.utfors.se> wrote:

>> Since you don't mention which hotfix you received, it's

>> impossible to say for sure.

>> But my guess is that you received the following hotfix:

>>

>> 828326 - It takes longer than you expect to log off from a

>> Terminal Services session in Windows 2000 or Windows Server

>> 2003http://support.microsoft.com/?kbid=828326

>>

>> The version and date of the winsrv.dll are

>> 5.2.3790.146, 31-Mar-2004

>>

>> That's much older than the same dll in SP2. You can compare the

>> versions on your own system.

>> So you should *not* install the file manually!

>> _________________________________________________________

>> Vera Noest

>> MCSE, CCEA, Microsoft MVP - Terminal Server

>> TS troubleshooting: http://ts.veranoest.net

>> *----------- Please reply in newsgroup -------------*

>>

>> =?Utf-8?B?Um95?= <R...@discussions.microsoft.com> wrote on 24

>> aug 2007:

>>

>> > Hi,

>>

>> > one of our clients is experiencing this problem,

>> > i did get the hotfix to resolve this problem

>> > however when trying to install it the installer says that the

>> > sp level is higher

>> > and it stops

>> > Can I assume that the latest winsrv.dll also has the fix for

>> > this problem or should i install this dll manually?

>>

>> > the server is running win2k3 std sp2

>>

>> > tia

>>

>> > Roy

[Guest Helge Klein]

Re: slow logoff with redirected printers

 

Thanks Vera, that is interesting to know. Nobody is perfect, not even

MS employees ;-)

 

Helge

 

On 24 Aug., 22:18, "Vera Noest [MVP]" <vera.no...@remove-

this.hem.utfors.se> wrote:

> Hi Helge,

>

> Yes, I noticed that too.

>

> Article

> 914962 - List of updates in Windows Server 2003 Service Pack 2http://support.microsoft.com/?kbid=914962

>

> has a confusing history. A couple of months ago, a separate article

> with the same title was published, and it's content *differed*

> slightly from the content in 914962. That second article has been

> removed again, but 914962 still has omissions. I've reported it and

> have asked for article 828326 to be added to the list in 914962.

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> ___ please respond in newsgroup, NOT by private email ___

>

> Helge Klein <Helge.Kl...@googlemail.com> wrote on 24 aug 2007 in

> microsoft.public.windows.terminal_services:

>

> > Just for completeness' sake: yes, SP2 should include that

> > update.

>

> > Checking...

>

> > Interestingly neither SP1 nor SP2 for W2k3 include that hotfix.

> > See:

>

> >http://support.microsoft.com/kb/914962

> >http://support.microsoft.com/kb/824721

>

> > That is rather unusual. It is normal, though, that a hotfix will

> > not replace newer files with older versions of the same files.

> > And I must agree with Vera: do not try to do that manually.

>

> > Helge

>

> > On 24 Aug., 14:01, "Vera Noest [MVP]" <Vera.No...@remove-

> > this.hem.utfors.se> wrote:

> >> Since you don't mention which hotfix you received, it's

> >> impossible to say for sure.

> >> But my guess is that you received the following hotfix:

>

> >> 828326 - It takes longer than you expect to log off from a

> >> Terminal Services session in Windows 2000 or Windows Server

> >> 2003http://support.microsoft.com/?kbid=828326

>

> >> The version and date of the winsrv.dll are

> >> 5.2.3790.146, 31-Mar-2004

>

> >> That's much older than the same dll in SP2. You can compare the

> >> versions on your own system.

> >> So you should *not* install the file manually!

> >> _________________________________________________________

> >> Vera Noest

> >> MCSE, CCEA, Microsoft MVP - Terminal Server

> >> TS troubleshooting: http://ts.veranoest.net

> >> *----------- Please reply in newsgroup -------------*

>

> >> =?Utf-8?B?Um95?= <R...@discussions.microsoft.com> wrote on 24

> >> aug 2007:

>

> >> > Hi,

>

> >> > one of our clients is experiencing this problem,

> >> > i did get the hotfix to resolve this problem

> >> > however when trying to install it the installer says that the

> >> > sp level is higher

> >> > and it stops

> >> > Can I assume that the latest winsrv.dll also has the fix for

> >> > this problem or should i install this dll manually?

>

> >> > the server is running win2k3 std sp2

>

> >> > tia

>

> >> > Roy