Ipod Won't work and Apple says it is an INS Driver Issue

[Guest minlex]

I can not get my new iPod Nano to work, and after working with Apple for

a long time, they said it is a Windows issue and to talk to Microsoft about

updating my INS drivers. The computer finds the Ipod but thinks it is a

hard disk or something, and iTunes doesn't recognize it. I did notice that

in Device Manager under Universal Serial Bus Controllers the Ipod isn't

there. It is under a different section called Unknown along with my USB

printer and 8-1 reader. I don't know how to move the Ipod to the USB

controllers section. Any help would be Appreciated.

[Guest Patrick Keenan]

Re: Ipod Won't work and Apple says it is an INS Driver Issue

 

"minlex" <minlex@discussions.microsoft.com> wrote in message

news:EA29071F-5E3C-430B-9EC2-3EE979B40539@microsoft.com...

>I can not get my new iPod Nano to work, and after working with Apple for

> a long time, they said it is a Windows issue and to talk to Microsoft

> about

> updating my INS drivers. The computer finds the Ipod but thinks it is a

> hard disk or something, and iTunes doesn't recognize it. I did notice

> that

> in Device Manager under Universal Serial Bus Controllers the Ipod isn't

> there. It is under a different section called Unknown along with my USB

> printer and 8-1 reader. I don't know how to move the Ipod to the USB

> controllers section. Any help would be Appreciated.

 

Is it recognised on other XP systems?

 

-pk

[Guest minlex]

Re: Ipod Won't work and Apple says it is an INS Driver Issue

 

Yes, the iPod works at my XP system at work. I also have a shuffle that

works at my office computer, so I know it isn't the Nano it has to be the

computer.

 

"Patrick Keenan" wrote:

> "minlex" <minlex@discussions.microsoft.com> wrote in message

> news:EA29071F-5E3C-430B-9EC2-3EE979B40539@microsoft.com...

> >I can not get my new iPod Nano to work, and after working with Apple for

> > a long time, they said it is a Windows issue and to talk to Microsoft

> > about

> > updating my INS drivers. The computer finds the Ipod but thinks it is a

> > hard disk or something, and iTunes doesn't recognize it. I did notice

> > that

> > in Device Manager under Universal Serial Bus Controllers the Ipod isn't

> > there. It is under a different section called Unknown along with my USB

> > printer and 8-1 reader. I don't know how to move the Ipod to the USB

> > controllers section. Any help would be Appreciated.

>

> Is it recognised on other XP systems?

>

> -pk

>

>

>

[Guest R. McCarty]

Re: Ipod Won't work and Apple says it is an INS Driver Issue

 

Install/Update the appropriate chipset driver package for your PC. After

a reboot it may be necessary to remove the devices from the "Unknown"

category and reboot again for XP to properly enumerate them.

 

"minlex" <minlex@discussions.microsoft.com> wrote in message

news:4DB03478-BCCE-4894-8D01-9CC9C6642C36@microsoft.com...

> Yes, the iPod works at my XP system at work. I also have a shuffle that

> works at my office computer, so I know it isn't the Nano it has to be the

> computer.

>

> "Patrick Keenan" wrote:

>

>> "minlex" <minlex@discussions.microsoft.com> wrote in message

>> news:EA29071F-5E3C-430B-9EC2-3EE979B40539@microsoft.com...

>> >I can not get my new iPod Nano to work, and after working with Apple for

>> > a long time, they said it is a Windows issue and to talk to Microsoft

>> > about

>> > updating my INS drivers. The computer finds the Ipod but thinks it is

>> > a

>> > hard disk or something, and iTunes doesn't recognize it. I did notice

>> > that

>> > in Device Manager under Universal Serial Bus Controllers the Ipod isn't

>> > there. It is under a different section called Unknown along with my

>> > USB

>> > printer and 8-1 reader. I don't know how to move the Ipod to the USB

>> > controllers section. Any help would be Appreciated.

>>

>> Is it recognised on other XP systems?

>>

>> -pk

>>

>>

>>