Guest minlex Posted August 25, 2007 Posted August 25, 2007 I can not get my new iPod Nano to work, and after working with Apple for a long time, they said it is a Windows issue and to talk to Microsoft about updating my INS drivers. The computer finds the Ipod but thinks it is a hard disk or something, and iTunes doesn't recognize it. I did notice that in Device Manager under Universal Serial Bus Controllers the Ipod isn't there. It is under a different section called Unknown along with my USB printer and 8-1 reader. I don't know how to move the Ipod to the USB controllers section. Any help would be Appreciated.
Guest Patrick Keenan Posted August 25, 2007 Posted August 25, 2007 Re: Ipod Won't work and Apple says it is an INS Driver Issue "minlex" <minlex@discussions.microsoft.com> wrote in message news:EA29071F-5E3C-430B-9EC2-3EE979B40539@microsoft.com... >I can not get my new iPod Nano to work, and after working with Apple for > a long time, they said it is a Windows issue and to talk to Microsoft > about > updating my INS drivers. The computer finds the Ipod but thinks it is a > hard disk or something, and iTunes doesn't recognize it. I did notice > that > in Device Manager under Universal Serial Bus Controllers the Ipod isn't > there. It is under a different section called Unknown along with my USB > printer and 8-1 reader. I don't know how to move the Ipod to the USB > controllers section. Any help would be Appreciated. Is it recognised on other XP systems? -pk
Guest minlex Posted August 25, 2007 Posted August 25, 2007 Re: Ipod Won't work and Apple says it is an INS Driver Issue Yes, the iPod works at my XP system at work. I also have a shuffle that works at my office computer, so I know it isn't the Nano it has to be the computer. "Patrick Keenan" wrote: > "minlex" <minlex@discussions.microsoft.com> wrote in message > news:EA29071F-5E3C-430B-9EC2-3EE979B40539@microsoft.com... > >I can not get my new iPod Nano to work, and after working with Apple for > > a long time, they said it is a Windows issue and to talk to Microsoft > > about > > updating my INS drivers. The computer finds the Ipod but thinks it is a > > hard disk or something, and iTunes doesn't recognize it. I did notice > > that > > in Device Manager under Universal Serial Bus Controllers the Ipod isn't > > there. It is under a different section called Unknown along with my USB > > printer and 8-1 reader. I don't know how to move the Ipod to the USB > > controllers section. Any help would be Appreciated. > > Is it recognised on other XP systems? > > -pk > > >
Guest R. McCarty Posted August 25, 2007 Posted August 25, 2007 Re: Ipod Won't work and Apple says it is an INS Driver Issue Install/Update the appropriate chipset driver package for your PC. After a reboot it may be necessary to remove the devices from the "Unknown" category and reboot again for XP to properly enumerate them. "minlex" <minlex@discussions.microsoft.com> wrote in message news:4DB03478-BCCE-4894-8D01-9CC9C6642C36@microsoft.com... > Yes, the iPod works at my XP system at work. I also have a shuffle that > works at my office computer, so I know it isn't the Nano it has to be the > computer. > > "Patrick Keenan" wrote: > >> "minlex" <minlex@discussions.microsoft.com> wrote in message >> news:EA29071F-5E3C-430B-9EC2-3EE979B40539@microsoft.com... >> >I can not get my new iPod Nano to work, and after working with Apple for >> > a long time, they said it is a Windows issue and to talk to Microsoft >> > about >> > updating my INS drivers. The computer finds the Ipod but thinks it is >> > a >> > hard disk or something, and iTunes doesn't recognize it. I did notice >> > that >> > in Device Manager under Universal Serial Bus Controllers the Ipod isn't >> > there. It is under a different section called Unknown along with my >> > USB >> > printer and 8-1 reader. I don't know how to move the Ipod to the USB >> > controllers section. Any help would be Appreciated. >> >> Is it recognised on other XP systems? >> >> -pk >> >> >>
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