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I am having issues with enabling the fingerprint scanner and facial recognition drivers on my new hp laptop.

Guest Cassandra Pearce

By Guest Cassandra Pearce
in Microsoft Products Support & Discussions

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Guest Cassandra Pearce

Guest Cassandra Pearce

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I am having trouble with using the Windows Hello fingerprint scanner and facial recognition. I have a Windows HP Elitebook x360 1030 G2 device. When attempting to use the scanner and facial recognition is says " This option is currently unavailable - click to learn more > We couldn't find a camera compatible with Windows Hello Face " for facial recognition and " This option is currently unavailable - click to learn more > We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint " for the fingerprint recognition. I have checked the system BIOS and it has shown the

 

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