Guest Karen Prentice Posted August 25, 2007 Posted August 25, 2007 My computer likes to do a controlled shut down and reboot all by itself. I think I have found the problem but I cannot fix it. I have been on the phone with Microsoft for the past four days getting nowhere. They have had me reregister DLL files, clear my prefech temp files, install Update KB893803v2, and a lot of other things. Nothing has worked. Each time the computer shuts down I get the following information in my WindowsUpdate.log file: Misc =======Logging initialized (build: 7.0.6000.374, tz: -0400)===== Misc =Process:\??\C:WINDOWS\System32\winlogon.exe Misc =Module: C:\WINDOWS\System32\wuaueng.dll Shutdown FATAL:WUAutoUpdateAtShutdown failed, hr=8024A000 AU #####AU:Uninitializing Automatic Updates ##### Service ****** Service ** END ** Service: Service exit [Exit code = 0x240001) Service ****** I do not have automatic updates turned on but it seems to want to try to run and then the computer looses its mind. Any input on this situation. I have tried to get Microsoft to look at this log but they keep telling me it means nothing. I hope someone can think of an answer. Thank you all in advance. Look forward to some input. -- Karen Prentice
Guest Jerry Posted August 25, 2007 Posted August 25, 2007 Re: Computer Shuts down by itself Start > run > services.msc and verify the update service is off or manual as opposed to automatic. (assuming Microsoft has not told you to verify this.) "Karen Prentice" <Karen@discussions.microsoft.com> wrote in message news:DAE151FF-28F2-4E17-8997-25D4A7519ADD@microsoft.com... > My computer likes to do a controlled shut down and reboot all by itself. > I > think I have found the problem but I cannot fix it. I have been on the > phone > with Microsoft for the past four days getting nowhere. They have had me > reregister DLL files, clear my prefech temp files, install Update > KB893803v2, > and a lot of other things. Nothing has worked. Each time the computer > shuts > down I get the following information in my WindowsUpdate.log file: > > Misc =======Logging initialized (build: 7.0.6000.374, tz: -0400)===== > Misc =Process:\??\C:WINDOWS\System32\winlogon.exe > Misc =Module: C:\WINDOWS\System32\wuaueng.dll > Shutdown FATAL:WUAutoUpdateAtShutdown failed, hr=8024A000 > AU #####AU:Uninitializing Automatic Updates ##### > Service ****** > Service ** END ** Service: Service exit [Exit code = 0x240001) > Service ****** > > I do not have automatic updates turned on but it seems to want to try to > run > and then the computer looses its mind. > > Any input on this situation. I have tried to get Microsoft to look at > this > log but they keep telling me it means nothing. I hope someone can think > of > an answer. > > Thank you all in advance. Look forward to some input. > -- > Karen Prentice
Guest PA Bear Posted August 25, 2007 Posted August 25, 2007 Re: Computer Shuts down by itself Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Karen Prentice wrote: > My computer likes to do a controlled shut down and reboot all by itself. > I > think I have found the problem but I cannot fix it. I have been on the > phone with Microsoft for the past four days getting nowhere. They have > had > me reregister DLL files, clear my prefech temp files, install Update > KB893803v2, and a lot of other things. Nothing has worked. Each time the > computer shuts down I get the following information in my > WindowsUpdate.log > file: > > Misc =======Logging initialized (build: 7.0.6000.374, tz: -0400)===== > Misc =Process:\??\C:WINDOWS\System32\winlogon.exe > Misc =Module: C:\WINDOWS\System32\wuaueng.dll > Shutdown FATAL:WUAutoUpdateAtShutdown failed, hr=8024A000 > AU #####AU:Uninitializing Automatic Updates ##### > Service ****** > Service ** END ** Service: Service exit [Exit code = 0x240001) > Service ****** > > I do not have automatic updates turned on but it seems to want to try to > run > and then the computer looses its mind. > > Any input on this situation. I have tried to get Microsoft to look at > this > log but they keep telling me it means nothing. I hope someone can think > of > an answer. > > Thank you all in advance. Look forward to some input.
Guest Karen Prentice Posted August 25, 2007 Posted August 25, 2007 Re: Computer Shuts down by itself I will try your advice. I believe that I will find I have already disabled the update service. Just to make you happy and myself, NO, Microsoft has not told me to do this. I am still working with the people in India. I will let you know. Thanks -- Karen Prentice "Jerry" wrote: > Start > run > services.msc and verify the update service is off or manual as > opposed to automatic. (assuming Microsoft has not told you to verify this.) > > "Karen Prentice" <Karen@discussions.microsoft.com> wrote in message > news:DAE151FF-28F2-4E17-8997-25D4A7519ADD@microsoft.com... > > My computer likes to do a controlled shut down and reboot all by itself. > > I > > think I have found the problem but I cannot fix it. I have been on the > > phone > > with Microsoft for the past four days getting nowhere. They have had me > > reregister DLL files, clear my prefech temp files, install Update > > KB893803v2, > > and a lot of other things. Nothing has worked. Each time the computer > > shuts > > down I get the following information in my WindowsUpdate.log file: > > > > Misc =======Logging initialized (build: 7.0.6000.374, tz: -0400)===== > > Misc =Process:\??\C:WINDOWS\System32\winlogon.exe > > Misc =Module: C:\WINDOWS\System32\wuaueng.dll > > Shutdown FATAL:WUAutoUpdateAtShutdown failed, hr=8024A000 > > AU #####AU:Uninitializing Automatic Updates ##### > > Service ****** > > Service ** END ** Service: Service exit [Exit code = 0x240001) > > Service ****** > > > > I do not have automatic updates turned on but it seems to want to try to > > run > > and then the computer looses its mind. > > > > Any input on this situation. I have tried to get Microsoft to look at > > this > > log but they keep telling me it means nothing. I hope someone can think > > of > > an answer. > > > > Thank you all in advance. Look forward to some input. > > -- > > Karen Prentice > > >
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