Guest tupelohoney17@hotmail.com Posted August 26, 2007 Posted August 26, 2007 I installed xpsp2 at the insistance of microsoft. My system has crashed, gone completely to a blue screen. I was running IE 6.0 as I don't like what ie 7.0 does to the system. I cannot get my original disk to reboot my system. When I did the install of xpsp2, I copied the disk to save it for a backup. I cannot get my system to reboot with the original equipment disk. When I did the xpsp2 install, I did the proffesional/developer install. I was instructed to do this by microsoft even though I have xp home edition. Can anybody help. I called Dell, they said its my hard drive..why I thought? It was fine before the install? I can't afford to have someone backup the data, starting at $500.00, don't think I need a new hard drive. Just need to figure out how to get my system to reboot...any suggestions? I have a Dell Dimension 4300 s, 512 mb RAM, 60 gig hd. Any suggestions would be appreciated. Thanks tupelohoney17 -- tupelohoney17
Guest Ron Badour Posted August 26, 2007 Posted August 26, 2007 Re: xpsp2 install, xp system crash Comments in line: "tupelohoney17@hotmail.com" <tupelohoney17hotmailcom@discussions.microsoft.com> wrote in message news:B234735D-F1EC-44FB-A614-6FF76C60EAEA@microsoft.com... >I installed xpsp2 at the insistance of microsoft. Why, what was going on with the PC that you contacted MS? >My system has crashed, > gone completely to a blue screen. Full details please--what is going on when the screen appears and what does it say? I was running IE 6.0 as I don't like what > ie 7.0 does to the system. I cannot get my original disk to reboot my > system. When I did the install of xpsp2, I copied the disk to save it > for a > backup. I cannot get my system to reboot with the original equipment > disk. Full details please--what are you attempting to do and what happens when you try? > When I did the xpsp2 install, I did the proffesional/developer install. I > was > instructed to do this by microsoft even though I have xp home edition. I have never heard of this so I cannot comment. Can > anybody help. I called Dell, they said its my hard drive..why I thought? Determine what type of hard drive you have, go to the maker's web site, download the maker's diagnostic software and test your drive. The software runs from a floppy disk. There also may be a diagnostic program on your hard drive if you can get to it. -- Regards Ron Badour MS MVP 1997 - 2007
Guest tupelohoney17@hotmail.com Posted August 26, 2007 Posted August 26, 2007 Re: xpsp2 install, xp system crash Mr. Badour: I am tring to reinstall windows xp home edition. I was contacted by microsoft with automatic updates, saying that my system was suceptible to security issues and to download xpsp2. When I wrote to microscoft about doing the updates, I was told to go ahead and do the xpsp2 professional/develper install. I have the home edition...not the professional edition. After installing the updates, my system has crashed, I cannot use the original disk from dell to reinstall windows xp home edition. Dell will not provide product support and it's difficult to say the least to get any assistance from microsoft with this issue. I have a blue screen, fatal error and cannot reboot my system. That is the problem. tupelohoney17 tupelohoney17 "Ron Badour" wrote: > > Comments in line: > > > "tupelohoney17@hotmail.com" > <tupelohoney17hotmailcom@discussions.microsoft.com> wrote in message > news:B234735D-F1EC-44FB-A614-6FF76C60EAEA@microsoft.com... > >I installed xpsp2 at the insistance of microsoft. > > Why, what was going on with the PC that you contacted MS? > > >My system has crashed, > > gone completely to a blue screen. > > Full details please--what is going on when the screen appears and what does > it say? > > I was running IE 6.0 as I don't like what > > ie 7.0 does to the system. I cannot get my original disk to reboot my > > system. When I did the install of xpsp2, I copied the disk to save it > > for a > > backup. I cannot get my system to reboot with the original equipment > > disk. > > Full details please--what are you attempting to do and what happens when you > try? > > > When I did the xpsp2 install, I did the proffesional/developer install. I > > was > > instructed to do this by microsoft even though I have xp home edition. > > I have never heard of this so I cannot comment. > > Can > > anybody help. I called Dell, they said its my hard drive..why I thought? > > Determine what type of hard drive you have, go to the maker's web site, > download the maker's diagnostic software and test your drive. The software > runs from a floppy disk. There also may be a diagnostic program on your > hard drive if you can get to it. > > -- > Regards > > Ron Badour > MS MVP 1997 - 2007 > > > > >
Guest Ron Badour Posted August 26, 2007 Posted August 26, 2007 Re: xpsp2 install, xp system crash You must provide exact details of what is happening in order for someone to help. Saying "I cannot use the original disk from dell to reinstall windows xp home edition" tells me nothing. Tell us exactly what you are doing, step by step, and what happens when you try? Saying, "I have a blue screen, fatal error and cannot reboot my system" is not helpful. When does the blue screen appear and what is the error message verbatim? -- Regards Ron Badour MS MVP 1997 - 2007 "tupelohoney17@hotmail.com" <tupelohoney17hotmailcom@discussions.microsoft.com> wrote in message news:E07FF598-D463-40D1-A33D-6C95492F5DCB@microsoft.com... > Mr. Badour: > > I am tring to reinstall windows xp home edition. I was contacted by > microsoft with automatic updates, saying that my system was suceptible to > security issues and to download xpsp2. When I wrote to microscoft about > doing the updates, I was told to go ahead and do the xpsp2 > professional/develper install. I have the home edition...not the > professional edition. After installing the updates, my system has > crashed, I > cannot use the original disk from dell to reinstall windows xp home > edition. > Dell will not provide product support and it's difficult to say the least > to > get any assistance from microsoft with this issue. I have a blue screen, > fatal error and cannot reboot my system. That is the problem. > > tupelohoney17 > tupelohoney17 > > > "Ron Badour" wrote: > >> >> Comments in line: >> >> >> "tupelohoney17@hotmail.com" >> <tupelohoney17hotmailcom@discussions.microsoft.com> wrote in message >> news:B234735D-F1EC-44FB-A614-6FF76C60EAEA@microsoft.com... >> >I installed xpsp2 at the insistance of microsoft. >> >> Why, what was going on with the PC that you contacted MS? >> >> >My system has crashed, >> > gone completely to a blue screen. >> >> Full details please--what is going on when the screen appears and what >> does >> it say? >> >> I was running IE 6.0 as I don't like what >> > ie 7.0 does to the system. I cannot get my original disk to reboot my >> > system. When I did the install of xpsp2, I copied the disk to save >> > it >> > for a >> > backup. I cannot get my system to reboot with the original equipment >> > disk. >> >> Full details please--what are you attempting to do and what happens when >> you >> try? >> >> > When I did the xpsp2 install, I did the proffesional/developer install. >> > I >> > was >> > instructed to do this by microsoft even though I have xp home edition. >> >> I have never heard of this so I cannot comment. >> >> Can >> > anybody help. I called Dell, they said its my hard drive..why I >> > thought? >> >> Determine what type of hard drive you have, go to the maker's web site, >> download the maker's diagnostic software and test your drive. The >> software >> runs from a floppy disk. There also may be a diagnostic program on your >> hard drive if you can get to it. >> >> -- >> Regards >> >> Ron Badour >> MS MVP 1997 - 2007 >> >> >> >> >>
Guest Daave Posted August 26, 2007 Posted August 26, 2007 Re: xpsp2 install, xp system crash tupelohoney17@hotmail.com wrote: > Mr. Badour: > > I cannot use the original disk from dell to reinstall windows xp > home edition. Dell will not provide product support and it's > difficult to say the least to get any assistance from microsoft > with this issue. I have a blue screen, fatal error and cannot > reboot my system. Why can't you use the original disk? Have you lost it? Is it damaged? Please provide details! What is the model number of your Dell? Please describe all the disks you *do* have. Do you have a Windows XP installation disk? Or it it a recovery/restore disk? Were you attempting a clean install or a repair install? Also, please provide *all* the text of your fatal error.
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