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Why does family safety prevent my childs account from purchasing games with the balance available on their account?

Guest BackwardMonster

By Guest BackwardMonster
in Microsoft Products Support & Discussions

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Guest BackwardMonster

Guest BackwardMonster

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The child account on my Family Safety account cannot use the balance in their wallet. When trying to add money to their wallet I get the error "Sorry, something went wrong. We’re not sure what happened, but refreshing the page may help, or trying again in a little while. TraceId: O/KgK54Bl0KVjkYS.55.544" There is an available balance already in the wallet but when my child tries to purchase something on the xbox store it only prompts them to ask a friend or use a gift card and does not allow them to use the available balance. When trying to look at the Spending tab on my childs account in

 

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