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Windows hello pin not working on a Device Joined to Azure AD for a users whose email address was changed.

Guest Caleb Thornton

By Guest Caleb Thornton
in Microsoft Products Support & Discussions

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Guest Caleb Thornton

Guest Caleb Thornton

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During the set up of a couple of computers for a client we ran into an issue. The process for setting up the computers involves joining the computer to the Azure Active Directory with a local admin account and then logging into each account and setting a windows hello pin for the users as well as the applications they need on a daily basis. A few hours into this process we realized that that one of the users had a misspelling in there Microsoft email address and we changed this in the Azure AD admin portal. Upon returning to the laptop we were able to login with the password but not the pin we

 

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