Guest JohnSmith1 Posted August 26, 2007 Posted August 26, 2007 When I try to shutdown or standby the XP the computers goes to blue screen and shows message of 'shutting down' but never shuts down. any idea?
Guest nass Posted August 26, 2007 Posted August 26, 2007 RE: can not shutdown XP "JohnSmith1" wrote: > When I try to shutdown or standby the XP the computers goes to blue screen > and shows message of 'shutting down' but never shuts down. > > any idea? That mean there is an application/service/process is running and didn't release the Memory usage or a driver is corrupted/damaged causing this error or BSOD. Have a look in the Event Viewer for error messages(X) that can shed some light and post it back in your next post by performing the following and also the System File Checker (SFC) sfc /scannow: Open a Notepad, customize or minimize to the taskbar as you will need it later for this step to copy the error message on it. Open a run command and type in: eventvwr.msc click [OK] you will get the Event viewer control Panel. click on each of these: Application System Security Look in the right Pane/window for error message with red (X) or Yellow exclamation mark /!\ , double click each one to get more info about the causer. On the Event error properties message you will see: Up Arrow Down arrow Two pages Click on the two pages to copy the error message then bring up the Notepad you opened earlier and right click on the first line and select Paste from the list, this will paste the error message on a Notepad. Please don't duplicate the error message one of each kind will be sufficient. HOW TO: View and Manage Event Logs in Event Viewer in Windows XP http://support.microsoft.com/kb/308427/en-us HTH. nass ----- http://www.nasstec.co.uk
Guest Malke Posted August 26, 2007 Posted August 26, 2007 Re: can not shutdown XP JohnSmith1 wrote: > When I try to shutdown or standby the XP the computers goes to blue screen > and shows message of 'shutting down' but never shuts down. > > any idea? 1. Make sure the computer is completely virus/malware-free: http://www.elephantboycomputers.com/page2.html#Removing_Malware 2. If the machine is clean, then go through this shutdown troubleshooter: http://www.aumha.org/win5/a/shtdwnxp.htm Malke -- Elephant Boy Computers http://www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User
Guest Plato Posted August 29, 2007 Posted August 29, 2007 Re: can not shutdown XP =?Utf-8?B?Sm9oblNtaXRoMQ==?= wrote: > > When I try to shutdown or standby the XP the computers goes to blue screen > and shows message of 'shutting down' but never shuts down. You have a sticky app running in the background. -- http://www.bootdisk.com/
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