Possible Port or Firewall issue

[DSTM]

I am useing Windows XP SP3. I have a download speed issue.Just spent 1 hr on the phone to ISP Technician.Tested download speed by ISP is 6000+kbs/s.

Internet download speed tested on my PC is 495 kbs/s. Isp techy says 20mtr extention cable from phone socket is too long.????They also said my Antivirus Software could be a possible cause. Nod 32 Antivirus.Have had popups saying the ISP Listening Port is Blocked,giving my ISP Address Number.DIR. Check Firewall or Na Router config.Any clues? please Guys.:)

[Dalo Harkin]

20 metre cable is quite far for a phone line cable - not an Ethernet one.

do you know what ports that the ISP uses?

The security suite you use normally configures it for you - but there are settings in the Firewall that you can check under the ports and see if they are open.

[Dalo Harkin]

By the way ISP's always blame AV - what Firewall are you using Doug?

[DSTM]

Sygate Firewall,Dalo.I disconnected Sygate Firewall, and reactivated Windows Firewall,but made no difference.

Nod 32 Paid AV.

Malwarebytes.

SAS Paid.

PC Threatfire.

WinPatrol.

 

I do have an Icon in the System tray, with a red X which says. Local area connection.A network cable is unplugged. I only have 1 PC.Thanks.

 

EDIT.This techy didnt Know much,, as he kept on stopping, to ask his Supervisor.

Edited August 27, 2008 by DSTM

[Dalo Harkin]

Are there any exclamations on the network adapters in device manager?

[DSTM]

No,that all looks OK,Thanks Dalo.:)

If I may add,The Phone 20 mtr Extension cable is one made by the Phone Company,themselves.

[Dalo Harkin]

No problem Doug - have you tried setting up a new connection?

It is very difficult to offer advice on this, well from my end anyway as I am in the UK and there are so many variations between US and UK and I am guessing the same is true of Australia?

[DSTM]

Do you mean with another providor? If so,Here ISP Providors wont give you a connection without a Contract.I am paying for UP to 20,000 kbs/s and getting less than 1.

I am happy with 5000 or 6ooo kbs/s if it were possible.

Is it possible I have too many full time guards swithed on?

Nod 32

Threatfire.

SAS.

Winpatrol.

Should I start disabling all except Nod?

Also how do I know what Ports are in use, and if they are open?

Is this check necessary.

Sorry for all the Questions,Dalo.Just anxious for a fix.:)

[Dalo Harkin]

No Doug,

 

I mean setting up a new connection in Windows.

You could disable all the programs or run in safe mode and try a ping to yahoo.

No if you are unsure of the ports then leave it well alone for now.

[DSTM]

Sorry mate,I haven't a clue how to do something like that.:o

Unless it was step by step,I would be lost.

I know how to get into safe mode,but that's about it.

[Dalo Harkin]

Have a look here mate Windows XP Internet Connection Setup (1 of 3) - BBS 42

 

and where you get the option to manually setup or load from an ISP cd - I would use the CD that your ISP gave you.

Hope this helps

[DSTM]

Thanks Dalo,will give it a go.

[Guest Wolfeymole]

Have a read of this Dougie also on the telephone cable length.

 

http://extremetechsupport.com/forum/networking/2060-rj11-rj45.html

[Guest Wolfeymole]

Do you have cable broadband dougie or landline broadband?

[DSTM]

It's Optus ADSL2, and comes through the normal Phone line from the nearest Post Office,to me,Wolfey.:)

The further away,the less speed you have.Optus says I have 6000 and I have round 495.Something is amiss.

 

Edit.One change was the USB cable from the Modem is now rooted through a 4 way Powered adapter.That shouldn't have any effect.

Edited August 27, 2008 by DSTM

[Dalo Harkin]

The powered adapter can make a huge difference Doug, especially if its not USB 2 and is USB 1.1 - try without the USB hug and connect directly to the MOBO at the back of the PC

[DSTM]

Have printed out the link you supplied,Dalo. Excellent.I want to test the Internet Download speed,first, every hour for the next 12 hrs to see if there is great degree of difference.No harm trying this.If speed doesn't vary much,will seek another connection.

I will bypass the adaptor,and run the test.

Many thanks Guys.:)

Doesn't matter which USB Port I use,does it.?

Edited August 28, 2008 by DSTM

[Dalo Harkin]

No mate as long as its one at the back of the PC and not the front.

there is a site that I use called toast.com I think it is and you can select different companies globally and test the up/down speed and the sizes of files that you download/upload vary too.

[DSTM]

Hi Guys,I changed the USB Cables, as instucted by Dalo,and I have ran 7 one hourly speed tests since.All are between 3500-4000 kbs/s.It is like a new PC.

Everything is so much faster.This headache is finally over,thanks to Dalo,and all who helped in trying to figure the problem.The USB Powered adapter was the problem.You are good,Dalo.

Appreciate the fact that you Guys, just didnt give up, till a solution was found.Many Thanks.:)

This thread can be closed,Wolfey,if you so wish.

[Dalo Harkin]

Glad it's all sorted mate, and you know we are always here to help :)

This thread appears to be solved and is now closed

 

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