Problem with Installer

[Guest Candace Sparks]

I have a laptop that has issues. There is a DVD-RW in the laptop and it has

a red circle with a line through it over the top of it in My Computer. In

the system, I see a DVD-RW, but in My computer it shows a CD-RW. Also, when

I connect a USB external DVD-RW, there is a red circle with a line through

it, also. If I run the setup for the software I am trying to install, I get

an error that the administrator set policies to prevent the installation. I

am really confused. Any help would be greatly appreciated!

 

Candace Sparjs

[Guest Mark F.]

Re: Problem with Installer

 

 

"Candace Sparks" <consultants1@comcast.net> wrote in message

news:x4udnazL34HHH07bnZ2dnUVZ_vmlnZ2d@comcast.com...

>I have a laptop that has issues. There is a DVD-RW in the laptop and it

>has a red circle with a line through it over the top of it in My Computer.

>In the system, I see a DVD-RW, but in My computer it shows a CD-RW. Also,

>when I connect a USB external DVD-RW, there is a red circle with a line

>through it, also. If I run the setup for the software I am trying to

>install, I get an error that the administrator set policies to prevent the

>installation. I am really confused. Any help would be greatly

>appreciated!

>

> Candace Sparjs

 

The system cannot recognize the device, so try this:

 

Unplug the USB cable from the PC. Uninstall the software. Reboot. Reinstall

the software, then plug in the USB device. If the software / drivers were

correctly installed the device should work fine. External devices should

have their software (especially drivers) installed before the device is

connected.

 

If it still does not work, there may be a hardware problem with the drive or

cable. Try the drive and cable on another PC if you can to rule this out.

 

Mark