Intermittant INternet and email connction

[Guest Dad42]

My internet conncetion and email go on and off periodicaly I have a cable

modem connected to Comcast Cable- They have changed the modem and rewired

from their otside box to my computer and the problem persists-they thik it

might be my computer- ANY IDEAS ?

[Guest DL]

Re: Intermittant INternet and email connction

 

Cross post if you must, dont multi post

 

Check Event Viewer for any clues

 

"Dad42" <Dad42@discussions.microsoft.com> wrote in message

news:D5F5F65E-8A30-4D2B-AD51-7ABCB62168CB@microsoft.com...

> My internet conncetion and email go on and off periodicaly I have a cable

> modem connected to Comcast Cable- They have changed the modem and rewired

> from their otside box to my computer and the problem persists-they thik it

> might be my computer- ANY IDEAS ?

[Guest Bob I]

Re: Intermittant INternet and email connction

 

You replaced the network cable between the modem and your PC yet?

 

Dad42 wrote:

> My internet conncetion and email go on and off periodicaly I have a cable

> modem connected to Comcast Cable- They have changed the modem and rewired

> from their otside box to my computer and the problem persists-they thik it

> might be my computer- ANY IDEAS ?

[Guest Dad42]

Re: Intermittant INternet and email connction

 

 

 

"Bob I" wrote:

> You replaced the network cable between the modem and your PC yet?

>

> Dad42 wrote:

>

> > My internet conncetion and email go on and off periodicaly I have a cable

> > modem connected to Comcast Cable- They have changed the modem and rewired

> > from their otside box to my computer and the problem persists-they thik it

> > might be my computer- ANY IDEAS ?

>

> Did nit change cable

[Guest nass]

RE: Intermittant INternet and email connction

 

 

 

"Dad42" wrote:

> My internet conncetion and email go on and off periodicaly I have a cable

> modem connected to Comcast Cable- They have changed the modem and rewired

> from their otside box to my computer and the problem persists-they thik it

> might be my computer- ANY IDEAS ?

 

Before doing anything first check the power management option on your NIC

and Modem:

Right click "My Computer" select properties from the drop down list then

click on hardware, click Device Manager Button.

On Device manager expand:

[-] Network Adpaters

[1] Network here

[2] Network here

Select the NIC you are using to connect and click Properties.

On the NIC properties click on Power Settings or Management and make sure

this check box not checked:

[ ] Allow the computer to turn OFF this device to save power.

Click [OK] and you done, does it hold the connection?.

 

go through these cleaning steps to see or get a clear opinion on how

clean your machine is:

= Click Start >> Control Panel>>Network and Internet Connections >> Double

click Internet Options.

On the IE properties windows you will see these Taps:

General | Security | Privacy | Content | Connections | Programs |

Advanced.

Under General Tab clear your History, Internet Files and Cookies.

Then click on Advanced tab and scroll down to under the Browsing Option:

[&] Browsing

[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

[ ] Disable script Debugging (internet Explorer) <= check this box

[ ] Disable Script Debugging (Other) <= check this box

 

Then click on Programs Tab and click Manage Add-Ons and Disable all non

Verified Add-Ons (You should Renable them later one-by-one and see the

culprit and update it or remove it.

How to manage Add-Ons:

http://support.microsoft.com/kb/883256

 

2.... And also for malware from here:

http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

http://onecare.live.com/standard/en-gb/default.htm

http://www.lavasoft.com/products/ad-aware_se_personal.php

http://www.safer-networking.org ; for Spybot S&D

 

Run a scan from here on-line:

http://www.sophos.com

http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym

Download Avast Cleaner from here:

http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine:

http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

http://free.grisoft.com/doc/5390/lng/us/tpl/v5

 

Run disk cleanup and Defrag in safe mode

Open a run command and type in:

ipconfig /flushdns click [OK]

ipconfig /renew click [OK]

netsh winsock reset click [OK]

Reboot your machine and see if the connection will hold.

Or try this winsock fixer from here (although the netsh command should

correct the winsock but not always) :

http://www.nasstec.co.uk/tools.html

 

How to reinstall or repair Internet Explorer and Outlook Express in Windows XP

http://support.microsoft.com/kb/318378

How to Uninstall Internet Explorer 6

http://support.microsoft.com/kb/293907

HTH.

nass

------

http://www.nasstec.co.uk

[Guest Elmo]

Re: Intermittant INternet and email connction

 

Dad42 wrote:

> My internet connection and email go on and off periodically I have a cable

> modem connected to Comcast Cable. They have changed the modem and rewired

> from their outside box to my computer and the problem persists; they think it

> might be my computer.. ANY IDEAS ?

 

Open Device Manager, open the properties on your ethernet card, click

the Power tab, and deselect "Allow the computer to turn off this device

to save power". If you use a USB device, do the same thing with the

Power tab on the USB root hubs.

 

--

Joe =o)