XP Antivirus 2008

[DSTM]

Hi Guys,I think I am infected, with this dreaded Virius,and was wondering if you would have a procedure, to eradicate it completely from my PC.

Thanks in advance.

[Seth]

Hi Doug.

 

Print the following out and follow it to its word:

 

 

• Required Cleanup Steps
  
  1. Disable the Spybot Search & Destroy TEA TIMER if you use it and if it is enabled
     
  2. Run a Temporary file and cache cleaner (ATF)
     
  3. Run 2 Anti-Malware scanners (Listed Below)
     
  4. Run an Online Anti-Virus / Anti-Malware Scanner (Listed Below)
     
  5. Clear out old System Restore points
     
  6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file, do not do so unless requested.
     

   

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

http://kixhelp.com/wr/images-freepchelp/printer-selection.gif

__________________________________________________

STEP 1

• Disable Spybot Search & Destroys' TEA TIMER: (if installed, if not go to Step 2)
  
  
  1. Run Spybot-S&D in Advanced Mode.
     
     
  2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
     
     
  3. On the left hand side, Click on Tools
     
     
  4. Then click on the Resident Icon in the List
     
     
  5. Uncheck "Resident TeaTimer" and OK any prompts.
     
     
  6. Restart your computer.
     
     
   

__________________________________________________

STEP 2

• Follow these instructions carefully.
  
  
• Download ATF-Cleaner from
  Snapfiles.com
  to remove un-needed temporary files from your computer that may contain malware.
  
  
• You can also download it from
  Majorgeeks.com
  
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
  
• NOTE:
  If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
  
• Then click on "Empty Selected".
  
  

http://kixhelp.com/wr/images-freepchelp/atf-cleaner01.gif

.

http://kixhelp.com/wr/images-freepchelp/atf-cleaner02.gif

__________________________________________________

STEP 3

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from
  SUPERAntiSpyware.com
  
  
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
    
  • You do not have to send them your e-mail address, just click next.
    
    
  • You can leave the automated check for updates on.
    
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
    
  • DO NOT
    allow SUPERAntiSpyware to protect your Home Page settings.
    
    
  • On the
    Top Left
    select the
    Scan your computer
    button.
    
    
  • Make sure there is a CHECK MARK on all
    Fixed Drives
    .
    
    
  • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.
    
    
   

__________________________________________________

STEP 4

• Install and run
  Malwarebytes' Anti-Malware
  from
  Malwarebytes - (direct download)
  
  
  • Accept all defaults for the installer
    
    
  • Allow the program to update the definitions
    
    
  • Click on the
    Quick Scan
    and click Next.
    
    
  • If any items are found allow it to clean them and then Reboot your computer.
    
    
   

__________________________________________________

STEP 5

• Run an online scan with ESET from
  Free Virus Scan: Use ESET's Online Antivirus Scanner
  
  
  • You
    must
    use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
    
    
  • If your computer is running Window's Vista, then you
    must first
    start Internet Explorer as an Administrator. To do so, right-click on the
    Internet Explorer
    icon in the Start Menu and select "
    Run as administrator
    " from the popup context menu.
    
    
   
  • Accept the terms and click "Start".
    
    
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
    
    
  • Click "Start" to begin the scan.
    
    
  • When completed restart your computer
    
    
   

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to Extreme Tech Support - Free PC Help and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

 

If required this is the download link for TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

 

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista

[DSTM]

Thanks for the superfast reply,Seth.Will do and reply once all is done.:)

[DSTM]

All those Scans have been done,Seth. Have rebooted, and set new restore point, and installed Recovery console.

One point is after step 5, it says "Make sure internet firewall is enabled."

Doesn't say anywhere to disable Firewall. I disconnected from internet and disabled firewall anyway, to speed up Eset Scan. Hope that was right.:)

[Seth]

That's a great observation Doug. I'll adjust the procedure to clarify such.

 

You running ok now?

[DSTM]

Looking good Seth.

There is one part of the HJT Log, that I need clarification,on whether it's OK.

I removed all entries with no file,except the last entry won't move.

Says Desktop.

 

http://i35.tinypic.com/30uzeya.png

 

I went into Display> Desktop> Customize> Web,and tried to delete the entry.

It goes, but keeps comming back.This is whats showing.

 

http://i36.tinypic.com/2yx3i41.png

 

When I highlight.hit delete,it goes,but next HJT,its back again.

Seeking advice on whether to leave,or what you suggest.

Other than that,I am happy the way it's running.

Thanks.

[Guest Wolfeymole]

Post a complete and unabridged HJT log dougie, please don't alter it in any way.

[DSTM]

Post a complete and unabridged HJT log dougie, please don't alter it in any way.

This is the latest,a moment ago,mate.

As I said all I did after the scans,was remove any that had no File.

The last entry is stubborn.

-------------------------------------------

 

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 19:27, on 2008-09-03

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16705)

Boot mode: Normal

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Sygate\SPF\smc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe

C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\ThreatFire\TFService.exe

C:\WINDOWS\system32\SearchIndexer.exe

C:\WINDOWS\System32\alg.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\OptusNet DSL Internet\DSC.exe

C:\Program Files\Google\Gmail Notifier\gnotify.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe

C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe

C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe

C:\Program Files\ThreatFire\TFTray.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\POP Peeper\POPPeeper.exe

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\Program Files\Codebox\BitMeter\BitMeter2.exe

C:\Program Files\Qlock\qlock.exe

C:\Program Files\Google\Google Talk\googletalk.exe

C:\Program Files\trend micro\HijackThis\HijackThis.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

 

O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 7\SnagItBHO.dll

O2 - BHO: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: EWPBrowseObject Class - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.509.5470\swg.dll

O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll

O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 7\SnagItIEAddin.dll

O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O4 - HKLM\..\Run: [Desktop Service Centre] C:\Program Files\OptusNet DSL Internet\DSC.exe

O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe

O4 - HKLM\..\Run: [smcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui

O4 - HKLM\..\Run: [sSBkgdUpdate] C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe -Embedding -boot

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"

O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice

O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot

O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [POP Peeper] "C:\Program Files\POP Peeper\POPPeeper.exe" -min

O4 - HKCU\..\Run: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

O4 - Startup: qlock.lnk = C:\Program Files\Qlock\qlock.exe

O4 - Global Startup: Bitmeter2.lnk = C:\Program Files\Codebox\BitMeter\BitMeter2.exe

O8 - Extra context menu item: Download with Star Downloader - C:\PROGRA~1\Star Downloader\sdie.htm

O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html

O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html

O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html

O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra button: (no name) - {11316B13-33F0-4C9F-BD55-09994CCFA8EB} - C:\WINDOWS\system32\shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab

O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} - http://www.eset.eu/buxus/docs/OnlineScanner.cab

O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase9563.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1207311354031

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\Skype4COM.dll

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL

O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe

O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe

O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe

O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe

O24 - Desktop Component 0: (no name) - (no file)

 

--

End of file - 7840 bytes

[Seth]

Looks good Doug.

 

Go into SAS's Preferences>Repairs. Highlight "Reset Desktop Components" and perform the repair.

 

If that doesn't work, I wouldn't worry about it.

[DSTM]

That removed it Seth.Thanks heaps for your help.

My Emailing stopped,in case I may infect my friends Computers.

Good to know, I am free of this Malware.

SAS Pro,done it's job and removed the last entry.

I am very happy.:)

 

http://i37.tinypic.com/t85dmu.png

[Seth]

Good job Doug:)

 

This thread appears to be solved and is now closed

 

If you are the original poster of this thread and need it re-opened, then please PM (Private Message) an Administrator or Moderator

Edited September 3, 2008 by Seth