Server stops responding occasionally

[Guest Ricky]

Hello,

 

We are experiencing an odd issue with one of our Windows 2003 servers. This

server is running Websense web-filtering for our organization. However, it

"crashes" a lot in that the users start complaining about getting filtering

errors almost once every week. When I try to Remote Desktop into the server,

it prompts for domain credentials. Once I click Log in, it just stops

responding at that point. All I see is a gray screen. I have checked with

Websense and they have never heard of any such issues caused by their

product. I have also checked event logs and can't find anything significant.

The server just doesn't come back to life until manually rebooted. Can anyone

provide and help as to what or where to look for any possible errors etc.??

 

Please and thanks

[Guest Jeff Pitsch]

Re: Server stops responding occasionally

 

sounds like whatever is causing Websense to start to fail is also

affecting remote admin. My guess would be a memory leak of some kind or

maybe you need firmware updates that type of thing on the server.

 

Jeff Pitsch

Microsoft MVP - Terminal Server

Citrix Technology Professional

Provision Networks VIP

 

Forums not enough?

Get support from the experts at your business

http://jeffpitschconsulting.com

 

Ricky wrote:

> Hello,

>

> We are experiencing an odd issue with one of our Windows 2003 servers. This

> server is running Websense web-filtering for our organization. However, it

> "crashes" a lot in that the users start complaining about getting filtering

> errors almost once every week. When I try to Remote Desktop into the server,

> it prompts for domain credentials. Once I click Log in, it just stops

> responding at that point. All I see is a gray screen. I have checked with

> Websense and they have never heard of any such issues caused by their

> product. I have also checked event logs and can't find anything significant.

> The server just doesn't come back to life until manually rebooted. Can anyone

> provide and help as to what or where to look for any possible errors etc.??

>

> Please and thanks

>

[Guest Ricky]

Re: Server stops responding occasionally

 

Hi Jeff,

 

Thank you for your reply. I'll pass that suggestion onto the Server guys and

see what they have to say.

 

Thanks

 

"Jeff Pitsch" wrote:

> sounds like whatever is causing Websense to start to fail is also

> affecting remote admin. My guess would be a memory leak of some kind or

> maybe you need firmware updates that type of thing on the server.

>

> Jeff Pitsch

> Microsoft MVP - Terminal Server

> Citrix Technology Professional

> Provision Networks VIP

>

> Forums not enough?

> Get support from the experts at your business

> http://jeffpitschconsulting.com

>

> Ricky wrote:

> > Hello,

> >

> > We are experiencing an odd issue with one of our Windows 2003 servers. This

> > server is running Websense web-filtering for our organization. However, it

> > "crashes" a lot in that the users start complaining about getting filtering

> > errors almost once every week. When I try to Remote Desktop into the server,

> > it prompts for domain credentials. Once I click Log in, it just stops

> > responding at that point. All I see is a gray screen. I have checked with

> > Websense and they have never heard of any such issues caused by their

> > product. I have also checked event logs and can't find anything significant.

> > The server just doesn't come back to life until manually rebooted. Can anyone

> > provide and help as to what or where to look for any possible errors etc.??

> >

> > Please and thanks

> >

>