Guest Muss Posted August 29, 2007 Posted August 29, 2007 Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!! I can't get into my computer. I only have the wallpaper with nothing on it. I need help asap. Thanks!
Guest Shenan Stanley Posted August 29, 2007 Posted August 29, 2007 Re: SP2 Muss wrote: > Help! I just loaded SP2 on my Dell w/XP and now I don't have a > desktop!! I can't get into my computer. I only have the wallpaper > with nothing on it. I need help asap. Thanks! Is it that way for *all users* and in safe mode? Did you prepare for SP2 before installing it? (Upgrade hardware drivers from each manufacturer, uninstall unused software, update software you do utilize, scan for adware/spyware with several different applications, do a full virus/trojan scan with an updated antivirus application, CHKDSK and defragment your hard disk drive, back up your important files/favorites/documents/emails/contacts...) If you boot in safe mode - can you uninstall SP2 or roll back using System Restore? -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
Guest Patrick Keenan Posted August 29, 2007 Posted August 29, 2007 Re: SP2 "Muss" <Muss@discussions.microsoft.com> wrote in message news:373A94BF-89DB-4F9D-BBD8-BCD655712207@microsoft.com... > Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!! > I > can't get into my computer. I only have the wallpaper with nothing on it. > I > need help asap. Thanks! Try entering your account in Safe Mode, and also create another account and try logging into that in regular mode. It's possible that your account has been corrupted, and that you will need to migrate the data to a new one. HTH -pk
Guest Muss Posted August 29, 2007 Posted August 29, 2007 Re: SP2 How do I get to Safe Mode whenb there is nothing on my screen? There is absolutely nothing on my screen except the wallpaper. "Patrick Keenan" wrote: > "Muss" <Muss@discussions.microsoft.com> wrote in message > news:373A94BF-89DB-4F9D-BBD8-BCD655712207@microsoft.com... > > Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!! > > I > > can't get into my computer. I only have the wallpaper with nothing on it. > > I > > need help asap. Thanks! > > Try entering your account in Safe Mode, and also create another account and > try logging into that in regular mode. It's possible that your account has > been corrupted, and that you will need to migrate the data to a new one. > > HTH > -pk > > >
Guest Daave Posted August 29, 2007 Posted August 29, 2007 Re: SP2 Muss wrote: > How do I get to Safe Mode whenb there is nothing on my screen? There > is absolutely nothing on my screen except the wallpaper. When you boot up your PC, press the F8 key repeatedly until you get the screen that gives you the option of entering Safe Mode.
Guest Rajesh Dudala Posted August 30, 2007 Posted August 30, 2007 Re: SP2 -- Rajesh Dudala MCDST Subject Matter Expert Platform: Windows XP Microsoft TechSupport India "Muss" wrote: > How do I get to Safe Mode whenb there is nothing on my screen? There is > absolutely nothing on my screen except the wallpaper. > > "Patrick Keenan" wrote: > > > "Muss" <Muss@discussions.microsoft.com> wrote in message > > news:373A94BF-89DB-4F9D-BBD8-BCD655712207@microsoft.com... > > > Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!! > > > I > > > can't get into my computer. I only have the wallpaper with nothing on it. > > > I > > > need help asap. Thanks! > > > > Try entering your account in Safe Mode, and also create another account and > > try logging into that in regular mode. It's possible that your account has > > been corrupted, and that you will need to migrate the data to a new one. > > > > HTH > > -pk > > > > > >
Guest Rajesh Dudala Posted August 30, 2007 Posted August 30, 2007 Re: SP2 --Hi, On the blank desktop screen check if we can open the task manager use ctrl+alt+del keys together to open the task manager on the task manager click on new task in the create new task box type explorer.exe click ok and check if it makes any difference if still we are on the blank desktop then as other folks suggested try in safe mode if works fine in safe mode then can create a new userprofile if issue still persits then need to perform system restore Method 1: for system restore while booting in to safe mode we will get aprompt to click yes to proceed or click on no to perform system restore pick no and perform system restore (sp2 would be uninstalled) if cudnt access system restore then follow method2 Method 2: for system restore open task manager use ctrl+alt+del keys together to open the task manager on the task manager click on new task in the create new task box type cmd.exe adn click ok now on the black screen (CommandPrompt) type cd/ hit enter now type cd windows/system32/restore and hit enter now type rstrui.exe and hit enter you will get system restore wizard perform system restore if issue persists then we need to go for repairing windows xp let me know the status after you try these things .. Take care .. -- Rajesh Dudala MCDST Subject Matter Expert Platform: Windows XP Microsoft TechSupport India > > "Muss" wrote: > > > How do I get to Safe Mode whenb there is nothing on my screen? There is > > absolutely nothing on my screen except the wallpaper. > > > > "Patrick Keenan" wrote: > > > > > "Muss" <Muss@discussions.microsoft.com> wrote in message > > > news:373A94BF-89DB-4F9D-BBD8-BCD655712207@microsoft.com... > > > > Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!! > > > > I > > > > can't get into my computer. I only have the wallpaper with nothing on it. > > > > I > > > > need help asap. Thanks! > > > > > > Try entering your account in Safe Mode, and also create another account and > > > try logging into that in regular mode. It's possible that your account has > > > been corrupted, and that you will need to migrate the data to a new one. > > > > > > HTH > > > -pk > > > > > > > > >
Guest Plato Posted August 30, 2007 Posted August 30, 2007 Re: SP2 =?Utf-8?B?TXVzcw==?= wrote: > > Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!! I > can't get into my computer. I only have the wallpaper with nothing on it. I > need help asap. Thanks! In the future: http://www.bootdisk.com/xptop20.htm#1
Guest Muss Posted August 30, 2007 Posted August 30, 2007 Re: SP2 I got the safe mode version of my desktop to come up. What do I do now. My Norton doesn't seem to be active, so I don't want to get on the internet on that computer. I was able to open My Computer & Control Panel. "Rajesh Dudala" wrote: > --Hi, > On the blank desktop screen > check if we can open the task manager > use ctrl+alt+del keys together to open the task manager > on the task manager click on new task > in the create new task box > type explorer.exe > click ok and check if it makes any difference > > if still we are on the blank desktop then > as other folks suggested try in safe mode > > if works fine in safe mode then can create a new > userprofile > > if issue still persits then need to perform system restore > Method 1: for system restore > > while booting in to safe mode we will get aprompt to click > yes to proceed or click on no to perform system restore > pick no and perform system restore (sp2 would be uninstalled) > > if cudnt access system restore then follow method2 > > Method 2: for system restore > > open task manager > use ctrl+alt+del keys together to open the task manager > on the task manager click on new task > in the create new task box > type cmd.exe adn click ok > now on the black screen (CommandPrompt) type cd/ hit enter > now type cd windows/system32/restore and hit enter > now type rstrui.exe and hit enter > you will get system restore wizard > perform system restore > > if issue persists then we need to go for repairing windows xp > let me know the status after you try these things .. > Take care .. > -- > Rajesh Dudala MCDST > Subject Matter Expert > Platform: Windows XP > Microsoft TechSupport > India > > > > > > "Muss" wrote: > > > > > How do I get to Safe Mode whenb there is nothing on my screen? There is > > > absolutely nothing on my screen except the wallpaper. > > > > > > "Patrick Keenan" wrote: > > > > > > > "Muss" <Muss@discussions.microsoft.com> wrote in message > > > > news:373A94BF-89DB-4F9D-BBD8-BCD655712207@microsoft.com... > > > > > Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!! > > > > > I > > > > > can't get into my computer. I only have the wallpaper with nothing on it. > > > > > I > > > > > need help asap. Thanks! > > > > > > > > Try entering your account in Safe Mode, and also create another account and > > > > try logging into that in regular mode. It's possible that your account has > > > > been corrupted, and that you will need to migrate the data to a new one. > > > > > > > > HTH > > > > -pk > > > > > > > > > > > >
Guest Muss Posted August 30, 2007 Posted August 30, 2007 Re: SP2 I am removing SP2 now. I will let you know if everything goes back to normal. "Muss" wrote: > I got the safe mode version of my desktop to come up. What do I do now. My > Norton doesn't seem to be active, so I don't want to get on the internet on > that computer. I was able to open My Computer & Control Panel. > > "Rajesh Dudala" wrote: > > > --Hi, > > On the blank desktop screen > > check if we can open the task manager > > use ctrl+alt+del keys together to open the task manager > > on the task manager click on new task > > in the create new task box > > type explorer.exe > > click ok and check if it makes any difference > > > > if still we are on the blank desktop then > > as other folks suggested try in safe mode > > > > if works fine in safe mode then can create a new > > userprofile > > > > if issue still persits then need to perform system restore > > Method 1: for system restore > > > > while booting in to safe mode we will get aprompt to click > > yes to proceed or click on no to perform system restore > > pick no and perform system restore (sp2 would be uninstalled) > > > > if cudnt access system restore then follow method2 > > > > Method 2: for system restore > > > > open task manager > > use ctrl+alt+del keys together to open the task manager > > on the task manager click on new task > > in the create new task box > > type cmd.exe adn click ok > > now on the black screen (CommandPrompt) type cd/ hit enter > > now type cd windows/system32/restore and hit enter > > now type rstrui.exe and hit enter > > you will get system restore wizard > > perform system restore > > > > if issue persists then we need to go for repairing windows xp > > let me know the status after you try these things .. > > Take care .. > > -- > > Rajesh Dudala MCDST > > Subject Matter Expert > > Platform: Windows XP > > Microsoft TechSupport > > India > > > > > > > > > > "Muss" wrote: > > > > > > > How do I get to Safe Mode whenb there is nothing on my screen? There is > > > > absolutely nothing on my screen except the wallpaper. > > > > > > > > "Patrick Keenan" wrote: > > > > > > > > > "Muss" <Muss@discussions.microsoft.com> wrote in message > > > > > news:373A94BF-89DB-4F9D-BBD8-BCD655712207@microsoft.com... > > > > > > Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!! > > > > > > I > > > > > > can't get into my computer. I only have the wallpaper with nothing on it. > > > > > > I > > > > > > need help asap. Thanks! > > > > > > > > > > Try entering your account in Safe Mode, and also create another account and > > > > > try logging into that in regular mode. It's possible that your account has > > > > > been corrupted, and that you will need to migrate the data to a new one. > > > > > > > > > > HTH > > > > > -pk > > > > > > > > > > > > > > >
Guest Muss Posted August 30, 2007 Posted August 30, 2007 Re: SP2 It's working beautifully! SP2 is gone and everything is working fine. THANK YOU!!!Now, I have a problem on this computer. IE keeps shutting down when I go to some websites on the internet. The box comes up and says IE has experienced a problem and needs to shut down... Here is the data I got from the screen: APPNAME IEEXPLORE.EXE APPVER 7.0.5730.11 MODNAME NPPW.dll MODVER 2006.1.0.54 OFFSET 000390f1 Sometimes it will let me stay on for a while and other times it will shut me right down. I had IE6 and thought if I went to IE7 it would stop, but it's still doing the same thing in IE7. Any ideas on what to try next? Also it's saying my Windows Security Center is turned off. I don't know how that happened or how to turn it back on. Thanks. "Muss" wrote: > I am removing SP2 now. I will let you know if everything goes back to normal. > > "Muss" wrote: > > > I got the safe mode version of my desktop to come up. What do I do now. My > > Norton doesn't seem to be active, so I don't want to get on the internet on > > that computer. I was able to open My Computer & Control Panel. > > > > "Rajesh Dudala" wrote: > > > > > --Hi, > > > On the blank desktop screen > > > check if we can open the task manager > > > use ctrl+alt+del keys together to open the task manager > > > on the task manager click on new task > > > in the create new task box > > > type explorer.exe > > > click ok and check if it makes any difference > > > > > > if still we are on the blank desktop then > > > as other folks suggested try in safe mode > > > > > > if works fine in safe mode then can create a new > > > userprofile > > > > > > if issue still persits then need to perform system restore > > > Method 1: for system restore > > > > > > while booting in to safe mode we will get aprompt to click > > > yes to proceed or click on no to perform system restore > > > pick no and perform system restore (sp2 would be uninstalled) > > > > > > if cudnt access system restore then follow method2 > > > > > > Method 2: for system restore > > > > > > open task manager > > > use ctrl+alt+del keys together to open the task manager > > > on the task manager click on new task > > > in the create new task box > > > type cmd.exe adn click ok > > > now on the black screen (CommandPrompt) type cd/ hit enter > > > now type cd windows/system32/restore and hit enter > > > now type rstrui.exe and hit enter > > > you will get system restore wizard > > > perform system restore > > > > > > if issue persists then we need to go for repairing windows xp > > > let me know the status after you try these things .. > > > Take care .. > > > -- > > > Rajesh Dudala MCDST > > > Subject Matter Expert > > > Platform: Windows XP > > > Microsoft TechSupport > > > India > > > > > > > > > > > > > > "Muss" wrote: > > > > > > > > > How do I get to Safe Mode whenb there is nothing on my screen? There is > > > > > absolutely nothing on my screen except the wallpaper. > > > > > > > > > > "Patrick Keenan" wrote: > > > > > > > > > > > "Muss" <Muss@discussions.microsoft.com> wrote in message > > > > > > news:373A94BF-89DB-4F9D-BBD8-BCD655712207@microsoft.com... > > > > > > > Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!! > > > > > > > I > > > > > > > can't get into my computer. I only have the wallpaper with nothing on it. > > > > > > > I > > > > > > > need help asap. Thanks! > > > > > > > > > > > > Try entering your account in Safe Mode, and also create another account and > > > > > > try logging into that in regular mode. It's possible that your account has > > > > > > been corrupted, and that you will need to migrate the data to a new one. > > > > > > > > > > > > HTH > > > > > > -pk > > > > > > > > > > > > > > > > > >
Guest Tom Willett Posted August 30, 2007 Posted August 30, 2007 Re: SP2 IE 7 requires Windows XP Service Pack 2 in order to run and function. Now that you've uninstalled SP2...... "Muss" <Muss@discussions.microsoft.com> wrote in message news:7736D108-C19F-4A6E-B160-44BB03AC4C41@microsoft.com... | It's working beautifully! SP2 is gone and everything is working fine. | THANK YOU!!!Now, I have a problem on this computer. IE keeps shutting down | when I go to some websites on the internet. The box comes up and says IE has | experienced a problem and needs to shut down... Here is the data I got from | the screen: | APPNAME IEEXPLORE.EXE | APPVER 7.0.5730.11 | MODNAME NPPW.dll | MODVER 2006.1.0.54 | OFFSET 000390f1 | Sometimes it will let me stay on for a while and other times it will shut | me right down. I had IE6 and thought if I went to IE7 it would stop, but | it's still doing the same thing in IE7. Any ideas on what to try next? Also | it's saying my Windows Security Center is turned off. I don't know how that | happened or how to turn it back on. Thanks. | | | | "Muss" wrote: | | > I am removing SP2 now. I will let you know if everything goes back to normal. | > | > "Muss" wrote: | > | > > I got the safe mode version of my desktop to come up. What do I do now. My | > > Norton doesn't seem to be active, so I don't want to get on the internet on | > > that computer. I was able to open My Computer & Control Panel. | > > | > > "Rajesh Dudala" wrote: | > > | > > > --Hi, | > > > On the blank desktop screen | > > > check if we can open the task manager | > > > use ctrl+alt+del keys together to open the task manager | > > > on the task manager click on new task | > > > in the create new task box | > > > type explorer.exe | > > > click ok and check if it makes any difference | > > > | > > > if still we are on the blank desktop then | > > > as other folks suggested try in safe mode | > > > | > > > if works fine in safe mode then can create a new | > > > userprofile | > > > | > > > if issue still persits then need to perform system restore | > > > Method 1: for system restore | > > > | > > > while booting in to safe mode we will get aprompt to click | > > > yes to proceed or click on no to perform system restore | > > > pick no and perform system restore (sp2 would be uninstalled) | > > > | > > > if cudnt access system restore then follow method2 | > > > | > > > Method 2: for system restore | > > > | > > > open task manager | > > > use ctrl+alt+del keys together to open the task manager | > > > on the task manager click on new task | > > > in the create new task box | > > > type cmd.exe adn click ok | > > > now on the black screen (CommandPrompt) type cd/ hit enter | > > > now type cd windows/system32/restore and hit enter | > > > now type rstrui.exe and hit enter | > > > you will get system restore wizard | > > > perform system restore | > > > | > > > if issue persists then we need to go for repairing windows xp | > > > let me know the status after you try these things .. | > > > Take care .. | > > > -- | > > > Rajesh Dudala MCDST | > > > Subject Matter Expert | > > > Platform: Windows XP | > > > Microsoft TechSupport | > > > India | > > > | > > > | > > > > | > > > > "Muss" wrote: | > > > > | > > > > > How do I get to Safe Mode whenb there is nothing on my screen? There is | > > > > > absolutely nothing on my screen except the wallpaper. | > > > > > | > > > > > "Patrick Keenan" wrote: | > > > > > | > > > > > > "Muss" <Muss@discussions.microsoft.com> wrote in message | > > > > > > news:373A94BF-89DB-4F9D-BBD8-BCD655712207@microsoft.com... | > > > > > > > Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!! | > > > > > > > I | > > > > > > > can't get into my computer. I only have the wallpaper with nothing on it. | > > > > > > > I | > > > > > > > need help asap. Thanks! | > > > > > > | > > > > > > Try entering your account in Safe Mode, and also create another account and | > > > > > > try logging into that in regular mode. It's possible that your account has | > > > > > > been corrupted, and that you will need to migrate the data to a new one. | > > > > > > | > > > > > > HTH | > > > > > > -pk | > > > > > > | > > > > > > | > > > > > >
Guest Muss Posted August 30, 2007 Posted August 30, 2007 Re: SP2 This computer has SP2. I had no problem putting it on my Gateway. This is the computer that is having the IE problem, not the Dell. "Tom Willett" wrote: > IE 7 requires Windows XP Service Pack 2 in order to run and function. Now > that you've uninstalled SP2...... > > "Muss" <Muss@discussions.microsoft.com> wrote in message > news:7736D108-C19F-4A6E-B160-44BB03AC4C41@microsoft.com... > | It's working beautifully! SP2 is gone and everything is working fine. > | THANK YOU!!!Now, I have a problem on this computer. IE keeps shutting > down > | when I go to some websites on the internet. The box comes up and says IE > has > | experienced a problem and needs to shut down... Here is the data I got > from > | the screen: > | APPNAME IEEXPLORE.EXE > | APPVER 7.0.5730.11 > | MODNAME NPPW.dll > | MODVER 2006.1.0.54 > | OFFSET 000390f1 > | Sometimes it will let me stay on for a while and other times it will > shut > | me right down. I had IE6 and thought if I went to IE7 it would stop, but > | it's still doing the same thing in IE7. Any ideas on what to try next? > Also > | it's saying my Windows Security Center is turned off. I don't know how > that > | happened or how to turn it back on. Thanks. > | > | > | > | "Muss" wrote: > | > | > I am removing SP2 now. I will let you know if everything goes back to > normal. > | > > | > "Muss" wrote: > | > > | > > I got the safe mode version of my desktop to come up. What do I do > now. My > | > > Norton doesn't seem to be active, so I don't want to get on the > internet on > | > > that computer. I was able to open My Computer & Control Panel. > | > > > | > > "Rajesh Dudala" wrote: > | > > > | > > > --Hi, > | > > > On the blank desktop screen > | > > > check if we can open the task manager > | > > > use ctrl+alt+del keys together to open the task manager > | > > > on the task manager click on new task > | > > > in the create new task box > | > > > type explorer.exe > | > > > click ok and check if it makes any difference > | > > > > | > > > if still we are on the blank desktop then > | > > > as other folks suggested try in safe mode > | > > > > | > > > if works fine in safe mode then can create a new > | > > > userprofile > | > > > > | > > > if issue still persits then need to perform system restore > | > > > Method 1: for system restore > | > > > > | > > > while booting in to safe mode we will get aprompt to click > | > > > yes to proceed or click on no to perform system restore > | > > > pick no and perform system restore (sp2 would be uninstalled) > | > > > > | > > > if cudnt access system restore then follow method2 > | > > > > | > > > Method 2: for system restore > | > > > > | > > > open task manager > | > > > use ctrl+alt+del keys together to open the task manager > | > > > on the task manager click on new task > | > > > in the create new task box > | > > > type cmd.exe adn click ok > | > > > now on the black screen (CommandPrompt) type cd/ hit enter > | > > > now type cd windows/system32/restore and hit enter > | > > > now type rstrui.exe and hit enter > | > > > you will get system restore wizard > | > > > perform system restore > | > > > > | > > > if issue persists then we need to go for repairing windows xp > | > > > let me know the status after you try these things .. > | > > > Take care .. > | > > > -- > | > > > Rajesh Dudala MCDST > | > > > Subject Matter Expert > | > > > Platform: Windows XP > | > > > Microsoft TechSupport > | > > > India > | > > > > | > > > > | > > > > > | > > > > "Muss" wrote: > | > > > > > | > > > > > How do I get to Safe Mode whenb there is nothing on my screen? > There is > | > > > > > absolutely nothing on my screen except the wallpaper. > | > > > > > > | > > > > > "Patrick Keenan" wrote: > | > > > > > > | > > > > > > "Muss" <Muss@discussions.microsoft.com> wrote in message > | > > > > > > news:373A94BF-89DB-4F9D-BBD8-BCD655712207@microsoft.com... > | > > > > > > > Help! I just loaded SP2 on my Dell w/XP and now I don't > have a desktop!! > | > > > > > > > I > | > > > > > > > can't get into my computer. I only have the wallpaper with > nothing on it. > | > > > > > > > I > | > > > > > > > need help asap. Thanks! > | > > > > > > > | > > > > > > Try entering your account in Safe Mode, and also create > another account and > | > > > > > > try logging into that in regular mode. It's possible that > your account has > | > > > > > > been corrupted, and that you will need to migrate the data to > a new one. > | > > > > > > > | > > > > > > HTH > | > > > > > > -pk > | > > > > > > > | > > > > > > > | > > > > > > > > >
Guest Muss Posted August 30, 2007 Posted August 30, 2007 Re: SP2 Tried that. Can't find the one pertinent to this malfunction. "Plato" wrote: > =?Utf-8?B?TXVzcw==?= wrote: > > > > Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!! I > > can't get into my computer. I only have the wallpaper with nothing on it. I > > need help asap. Thanks! > > In the future: > > http://www.bootdisk.com/xptop20.htm#1 > > >
Guest Rajesh Dudala Posted August 30, 2007 Posted August 30, 2007 Re: SP2 Hi, try this knowledge base article http://support.microsoft.com/kb/923737 -- Rajesh Dudala MCDST Subject Matter Expert Platform: Windows XP Microsoft TechSupport India "Muss" wrote: > It's working beautifully! SP2 is gone and everything is working fine. > THANK YOU!!!Now, I have a problem on this computer. IE keeps shutting down > when I go to some websites on the internet. The box comes up and says IE has > experienced a problem and needs to shut down... Here is the data I got from > the screen: > APPNAME IEEXPLORE.EXE > APPVER 7.0.5730.11 > MODNAME NPPW.dll > MODVER 2006.1.0.54 > OFFSET 000390f1 > Sometimes it will let me stay on for a while and other times it will shut > me right down. I had IE6 and thought if I went to IE7 it would stop, but > it's still doing the same thing in IE7. Any ideas on what to try next? Also > it's saying my Windows Security Center is turned off. I don't know how that > happened or how to turn it back on. Thanks. > > > > "Muss" wrote: > > > I am removing SP2 now. I will let you know if everything goes back to normal. > > > > "Muss" wrote: > > > > > I got the safe mode version of my desktop to come up. What do I do now. My > > > Norton doesn't seem to be active, so I don't want to get on the internet on > > > that computer. I was able to open My Computer & Control Panel. > > > > > > "Rajesh Dudala" wrote: > > > > > > > --Hi, > > > > On the blank desktop screen > > > > check if we can open the task manager > > > > use ctrl+alt+del keys together to open the task manager > > > > on the task manager click on new task > > > > in the create new task box > > > > type explorer.exe > > > > click ok and check if it makes any difference > > > > > > > > if still we are on the blank desktop then > > > > as other folks suggested try in safe mode > > > > > > > > if works fine in safe mode then can create a new > > > > userprofile > > > > > > > > if issue still persits then need to perform system restore > > > > Method 1: for system restore > > > > > > > > while booting in to safe mode we will get aprompt to click > > > > yes to proceed or click on no to perform system restore > > > > pick no and perform system restore (sp2 would be uninstalled) > > > > > > > > if cudnt access system restore then follow method2 > > > > > > > > Method 2: for system restore > > > > > > > > open task manager > > > > use ctrl+alt+del keys together to open the task manager > > > > on the task manager click on new task > > > > in the create new task box > > > > type cmd.exe adn click ok > > > > now on the black screen (CommandPrompt) type cd/ hit enter > > > > now type cd windows/system32/restore and hit enter > > > > now type rstrui.exe and hit enter > > > > you will get system restore wizard > > > > perform system restore > > > > > > > > if issue persists then we need to go for repairing windows xp > > > > let me know the status after you try these things .. > > > > Take care .. > > > > -- > > > > Rajesh Dudala MCDST > > > > Subject Matter Expert > > > > Platform: Windows XP > > > > Microsoft TechSupport > > > > India > > > > > > > > > > > > > > > > > > "Muss" wrote: > > > > > > > > > > > How do I get to Safe Mode whenb there is nothing on my screen? There is > > > > > > absolutely nothing on my screen except the wallpaper. > > > > > > > > > > > > "Patrick Keenan" wrote: > > > > > > > > > > > > > "Muss" <Muss@discussions.microsoft.com> wrote in message > > > > > > > news:373A94BF-89DB-4F9D-BBD8-BCD655712207@microsoft.com... > > > > > > > > Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!! > > > > > > > > I > > > > > > > > can't get into my computer. I only have the wallpaper with nothing on it. > > > > > > > > I > > > > > > > > need help asap. Thanks! > > > > > > > > > > > > > > Try entering your account in Safe Mode, and also create another account and > > > > > > > try logging into that in regular mode. It's possible that your account has > > > > > > > been corrupted, and that you will need to migrate the data to a new one. > > > > > > > > > > > > > > HTH > > > > > > > -pk > > > > > > > > > > > > > > > > > > > > >
Guest mae Posted August 31, 2007 Posted August 31, 2007 Re: SP2 Ask Norton : my Windows Security Center is turned off. NPPW.dll -- mae "Muss" <Muss@discussions.microsoft.com> wrote in message news:7736D108-C19F-4A6E-B160-44BB03AC4C41@microsoft.com... | It's working beautifully! SP2 is gone and everything is working fine. | THANK YOU!!!Now, I have a problem on this computer. IE keeps shutting down | when I go to some websites on the internet. The box comes up and says IE has | experienced a problem and needs to shut down... Here is the data I got from | the screen: | APPNAME IEEXPLORE.EXE | APPVER 7.0.5730.11 | MODNAME NPPW.dll | MODVER 2006.1.0.54 | OFFSET 000390f1 | Sometimes it will let me stay on for a while and other times it will shut | me right down. I had IE6 and thought if I went to IE7 it would stop, but | it's still doing the same thing in IE7. Any ideas on what to try next? Also | it's saying my Windows Security Center is turned off. I don't know how that | happened or how to turn it back on. Thanks. | | | | "Muss" wrote: | | > I am removing SP2 now. I will let you know if everything goes back to normal. | > | > "Muss" wrote: | > | > > I got the safe mode version of my desktop to come up. What do I do now. My | > > Norton doesn't seem to be active, so I don't want to get on the internet on | > > that computer. I was able to open My Computer & Control Panel. | > > | > > "Rajesh Dudala" wrote: | > > | > > > --Hi, | > > > On the blank desktop screen | > > > check if we can open the task manager | > > > use ctrl+alt+del keys together to open the task manager | > > > on the task manager click on new task | > > > in the create new task box | > > > type explorer.exe | > > > click ok and check if it makes any difference | > > > | > > > if still we are on the blank desktop then | > > > as other folks suggested try in safe mode | > > > | > > > if works fine in safe mode then can create a new | > > > userprofile | > > > | > > > if issue still persits then need to perform system restore | > > > Method 1: for system restore | > > > | > > > while booting in to safe mode we will get aprompt to click | > > > yes to proceed or click on no to perform system restore | > > > pick no and perform system restore (sp2 would be uninstalled) | > > > | > > > if cudnt access system restore then follow method2 | > > > | > > > Method 2: for system restore | > > > | > > > open task manager | > > > use ctrl+alt+del keys together to open the task manager | > > > on the task manager click on new task | > > > in the create new task box | > > > type cmd.exe adn click ok | > > > now on the black screen (CommandPrompt) type cd/ hit enter | > > > now type cd windows/system32/restore and hit enter | > > > now type rstrui.exe and hit enter | > > > you will get system restore wizard | > > > perform system restore | > > > | > > > if issue persists then we need to go for repairing windows xp | > > > let me know the status after you try these things .. | > > > Take care .. | > > > -- | > > > Rajesh Dudala MCDST | > > > Subject Matter Expert | > > > Platform: Windows XP | > > > Microsoft TechSupport | > > > India | > > > | > > > | > > > > | > > > > "Muss" wrote: | > > > > | > > > > > How do I get to Safe Mode whenb there is nothing on my screen? There is | > > > > > absolutely nothing on my screen except the wallpaper. | > > > > > | > > > > > "Patrick Keenan" wrote: | > > > > > | > > > > > > "Muss" <Muss@discussions.microsoft.com> wrote in message | > > > > > > news:373A94BF-89DB-4F9D-BBD8-BCD655712207@microsoft.com... | > > > > > > > Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!! | > > > > > > > I | > > > > > > > can't get into my computer. I only have the wallpaper with nothing on it. | > > > > > > > I | > > > > > > > need help asap. Thanks! | > > > > > > | > > > > > > Try entering your account in Safe Mode, and also create another account and | > > > > > > try logging into that in regular mode. It's possible that your account has | > > > > > > been corrupted, and that you will need to migrate the data to a new one. | > > > > > > | > > > > > > HTH | > > > > > > -pk | > > > > > > | > > > > > > | > > > > > >
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