Application Won't Open

[Guest Ron]

I have a user with XP Pro that is having trouble with a particular network

application. This application is loaded on her desktop and connects to it's

server to store and retrieve documents that are scanned into it's database.

It was working fine until two days and she claims nothing was added or

changed on her PC.

What happens is that when you click on the icon to open the application

the normal splash screen pops up, disappears but the actual application

doesn't open afterwards. When I look into task manager it says the

application and it's process are both running.

I've tried re-installing the application client twice but that didn't

work. I switched out PC's and that didn't work. I recreated her roaming

profile which seemed to have fixed it yesterday but today she is having the

same issue. No one else is reporting the problem. What else or where else can

I look to find the solution? No clue is given in the event logs - they

indicate everything is running fine.

[Guest Mark F.]

Re: Application Won't Open

 

 

"Ron" <Ron@discussions.microsoft.com> wrote in message

news:D4224C5E-0A1D-4F5A-87DE-7A2E9D365CEE@microsoft.com...

>I have a user with XP Pro that is having trouble with a particular network

> application. This application is loaded on her desktop and connects to

> it's

> server to store and retrieve documents that are scanned into it's

> database.

> It was working fine until two days and she claims nothing was added or

> changed on her PC.

> What happens is that when you click on the icon to open the application

> the normal splash screen pops up, disappears but the actual application

> doesn't open afterwards. When I look into task manager it says the

> application and it's process are both running.

> I've tried re-installing the application client twice but that didn't

> work. I switched out PC's and that didn't work.

 

If you have recreated the same problem with another PC, then logic suggests

that the problem may be with the "server" end of the network. Are you sure

you have a good connection between the two?

> I recreated her roaming

> profile which seemed to have fixed it yesterday but today she is having

> the

> same issue. No one else is reporting the problem. What else or where else

> can

> I look to find the solution? No clue is given in the event logs - they

> indicate everything is running fine.

 

Check the server log files (if you can) an see if there are any errors

associated with her user profile.

 

"If you smell something and the right foot is clean, check the other foot!"

 

Mark