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Unable to open Word in Office 365 Business Standard

Guest KanuttenKL

By Guest KanuttenKL
in Microsoft Products Support & Discussions

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Guest KanuttenKL

Guest KanuttenKL

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I've signed up for trial of Office 365 Business Standard and have downloaded software on my new laptop. However, when I try to open a Word document it asks me to log in and when I use the email I used to create the account, it just brings me back to asking me to sign up for an account which I don't want to do since I already have an account and a license. I think there's a conflict between the originally installed software and the business version, but can find the originally installed software to uninstall.

 

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