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Losing user profiles


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Guest oblivion78
Posted

We seem to be encountering an issue with a few of our clients where a

user will log on to a Windows 2000 or Windows XP workstation and their

workstation profile will be recreated. When reviewing the C:\Documents

and Settings folder the user profiles will be as such:

 

C:\Documents and Settings\USER <--- Original user

profile

C:\Documents and Settings\USER.DOMAIN <--- User profile after

profile is lost

 

Now, in every case, it is an Active Directory user account on Windows

Server 2003. We've tried installing the registry hive cleanup service

on Microsoft's recommendation to no avail. Also, we haven't been able

to trace any event log entries to the cause.

 

The resolution is simply to log on to the workstation as the domain

administrator and rename the profile folder:

 

C:\Documents and Settings\USER.DOMAIN

C:\Documents and Settings\USER.DOMAIN.OLD

 

After the user logs back in, everything loads correctly.

 

If anyone has experienced this or can shed any light on the subject,

it would be greatly appreciated!

 

Thanks!

Matt

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