USB flash drive not present in My Computer or Disk Manager

[Guest Papa Prinny]

We've got a user who is having problems accessing the contents of his

USB flash drive. The funny thing is that, though Windows makes the

standard "new hardware found" sound and a dialog balloon from the

system tray states that new hardware has been detected, the drive does

not appear in My Computer or Disk Management in the MMC (no drive

letter, no disk without a drive letter). In Device Manager, however,

"Generic Volume" does appear.

 

Additionally, every time we attempt to remove the USB flash drive

through the standard "safely remove hardware" routine, we will tell it

to "stop" the device, but then the process will hang, and the device

will not be "stopped". After that happened, the user physically

removed the flash drive without waiting for the drive to be "stopped".

This caused some of his other USB devices to stop functioning,

including his USB data link between his PC tower and his smart phone.

 

We have uninstalled all USB drivers as well as the "generic volume"

and performed a reboot, and that didn't do anything. He did have a USB

hub plugged into one of the ports, but we removed both the physical

device as well as the hub "driver" from device manager. We are still

unable to see the drive in either My Computer or Disk Management in

any form. Any ideas as to what might be the problem?

 

Thanks,

Dan

[Guest cmcanulty]

Re: USB flash drive not present in My Computer or Disk Manager

 

I always have to click save as then go to my computer and away and

back again for it to appear