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Shift + Restart is not launching Recovery Mode. What do I do next to factory reset my Surface Pro?

Guest Wendy Schultz

By Guest Wendy Schultz
in Microsoft Products Support & Discussions

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Guest Wendy Schultz

Guest Wendy Schultz

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My password reset and pin are not correct. The challenge questions are not responding to my answers. I can log into my Microsoft account online but not on my Surface Pro Laptop. Shift + Restart is not launching me into Recovery Mode. How do I reset the Surface Pro?

 

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