Guest brunetto Posted September 2, 2007 Posted September 2, 2007 Hello, Last year, I managed to install Norton GoBack. I was impressed by the performance. I encountered one problem and had to uninstall the GoBack. When I tried to reinstall, I got error messages. Recently I upgraded my Norton Internet Security and GoBack was bundled with it. Everything else installed with no problem but I got the error message when I tried to install GoBack. I emailed Norton and was told that a recovery partition or multi-boot system will no allow GoBack to be installed. My question therefore is, is this recovery partition necessary and if not, can it be deleted? What do I gotta do to get GoBack back? I have Windows XP Pro sp2. Thanks for your input.
Guest John Barnett MVP Posted September 2, 2007 Posted September 2, 2007 Re: recovery partition First thing you have to ask yourself is 'do I have a recovery partition?' Have you actually checked to see if such a partition exists? A recovery partition is usually put there by the PC manufacturer to store the image of the operating system just in case you need to re-install Windows XP. If you remove it, then you have no recovery backup to enable you to re-install Windows XP. If you have read your PC manual and it say's 'you can create a CD/DVD recovery by following certain instructions, then you could create that CD/DVD which would copy the Windows XP image to a CD/DVD in case of any problems - then you could remove the recovery partition. Having said all that, I would be more inclined to image the hard drive with Acronis True Image and throw any Norton software in the bin! -- John Barnett MVP Associate Expert Windows - Shell/User Web: http://xphelpandsupport.mvps.org Web: http://vistasupport.mvps.org The information in this mail/post is supplied "as is". No warranty of any kind, either expressed or implied, is made in relation to the accuracy, reliability or content of this mail/post. The Author shall not be liable for any direct, indirect, incidental or consequential damages arising out of the use of, or inability to use, information or opinions expressed in this mail/post.. "brunetto" <brunetto@discussions.microsoft.com> wrote in message news:5A792AF8-4D3A-424B-B2AB-7FF45B8FB341@microsoft.com... > Hello, > > Last year, I managed to install Norton GoBack. I was impressed by the > performance. > I encountered one problem and had to uninstall the GoBack. When I tried to > reinstall, I got error messages. Recently I upgraded my Norton Internet > Security and GoBack was bundled with it. Everything else installed with no > problem but I got the error message when I tried to install GoBack. I > emailed > Norton and was told that a recovery partition or multi-boot system will no > allow GoBack to be installed. My question therefore is, is this recovery > partition necessary and if not, can it be deleted? What do I gotta do to > get > GoBack back? I have Windows XP Pro sp2. > > Thanks for your input.
Guest brunetto Posted September 2, 2007 Posted September 2, 2007 Re: recovery partition Thanks for your reply, John. I'm going to have to do more research before I pursue this - if I choose to. But I have checked the Comuter Management (Local) console under Storage > Disk Management and it seems there are 3 partitions: BASIC FAT, BASIC FAT32 and BASIC NTFS. I notice that the NTFS is my C drive. The FAT is " EISA configuration" and the FAT 32 is "(Unknown Partition)." Could one of these be the recovery partition. But in any event, this looks like a big order and I must proceed with much caution. Thanks again "John Barnett MVP" wrote: > First thing you have to ask yourself is 'do I have a recovery partition?' > Have you actually checked to see if such a partition exists? A recovery > partition is usually put there by the PC manufacturer to store the image of > the operating system just in case you need to re-install Windows XP. If you > remove it, then you have no recovery backup to enable you to re-install > Windows XP. If you have read your PC manual and it say's 'you can create a > CD/DVD recovery by following certain instructions, then you could create > that CD/DVD which would copy the Windows XP image to a CD/DVD in case of any > problems - then you could remove the recovery partition. > > Having said all that, I would be more inclined to image the hard drive with > Acronis True Image and throw any Norton software in the bin! > > -- > John Barnett MVP > Associate Expert > Windows - Shell/User > > Web: http://xphelpandsupport.mvps.org > Web: http://vistasupport.mvps.org > > The information in this mail/post is supplied "as is". No warranty of any > kind, either expressed or implied, is made in relation to the accuracy, > reliability or content of this mail/post. The Author shall not be liable for > any direct, indirect, incidental or consequential damages arising out of the > use of, or inability to use, information or opinions expressed in this > mail/post.. > > "brunetto" <brunetto@discussions.microsoft.com> wrote in message > news:5A792AF8-4D3A-424B-B2AB-7FF45B8FB341@microsoft.com... > > Hello, > > > > Last year, I managed to install Norton GoBack. I was impressed by the > > performance. > > I encountered one problem and had to uninstall the GoBack. When I tried to > > reinstall, I got error messages. Recently I upgraded my Norton Internet > > Security and GoBack was bundled with it. Everything else installed with no > > problem but I got the error message when I tried to install GoBack. I > > emailed > > Norton and was told that a recovery partition or multi-boot system will no > > allow GoBack to be installed. My question therefore is, is this recovery > > partition necessary and if not, can it be deleted? What do I gotta do to > > get > > GoBack back? I have Windows XP Pro sp2. > > > > Thanks for your input. > >
Guest AJR Posted September 2, 2007 Posted September 2, 2007 Re: recovery partition brunnetto - Note from your primary post "...Last year, I managed to install Norton GoBack. I was impressed by the performance. I encountered one problem and had to uninstall the GoBack...." and "...When I tried to reinstall, I got error messages...". Since GoBack was originially installed and functional no recovery partition was involved. As to "...I got error messages...". - what were the error messages and why was it neccessary to uninstall GoBack? Personally I agree with John - junk Norton (except for AV) and absouletly consider Acronis. "brunetto" <brunetto@discussions.microsoft.com> wrote in message news:5A792AF8-4D3A-424B-B2AB-7FF45B8FB341@microsoft.com... > Hello, > > Last year, I managed to install Norton GoBack. I was impressed by the > performance. > I encountered one problem and had to uninstall the GoBack. When I tried to > reinstall, I got error messages. Recently I upgraded my Norton Internet > Security and GoBack was bundled with it. Everything else installed with no > problem but I got the error message when I tried to install GoBack. I > emailed > Norton and was told that a recovery partition or multi-boot system will no > allow GoBack to be installed. My question therefore is, is this recovery > partition necessary and if not, can it be deleted? What do I gotta do to > get > GoBack back? I have Windows XP Pro sp2. > > Thanks for your input.
Guest John Barnett MVP Posted September 2, 2007 Posted September 2, 2007 Re: recovery partition AJR, I would even junk Norton AV. There are better ones available. Personally I always recommend the free versions of AVG and Avast. -- John Barnett MVP Associate Expert Windows - Shell/User Web: http://xphelpandsupport.mvps.org Web: http://vistasupport.mvps.org The information in this mail/post is supplied "as is". No warranty of any kind, either expressed or implied, is made in relation to the accuracy, reliability or content of this mail/post. The Author shall not be liable for any direct, indirect, incidental or consequential damages arising out of the use of, or inability to use, information or opinions expressed in this mail/post.. "AJR" <ajrjdr@comcast.net> wrote in message news:e$PjATZ7HHA.5424@TK2MSFTNGP02.phx.gbl... > brunnetto - Note from your primary post "...Last year, I managed to > install Norton GoBack. I was impressed by the performance. I encountered > one problem and had to uninstall the GoBack...." and "...When I tried to > reinstall, I got error messages...". > > Since GoBack was originially installed and functional no recovery > partition was involved. As to "...I got error messages...". - what were > the error messages and why was it neccessary to uninstall GoBack? > > Personally I agree with John - junk Norton (except for AV) and absouletly > consider Acronis. > > > > "brunetto" <brunetto@discussions.microsoft.com> wrote in message > news:5A792AF8-4D3A-424B-B2AB-7FF45B8FB341@microsoft.com... >> Hello, >> >> Last year, I managed to install Norton GoBack. I was impressed by the >> performance. >> I encountered one problem and had to uninstall the GoBack. When I tried >> to >> reinstall, I got error messages. Recently I upgraded my Norton Internet >> Security and GoBack was bundled with it. Everything else installed with >> no >> problem but I got the error message when I tried to install GoBack. I >> emailed >> Norton and was told that a recovery partition or multi-boot system will >> no >> allow GoBack to be installed. My question therefore is, is this recovery >> partition necessary and if not, can it be deleted? What do I gotta do to >> get >> GoBack back? I have Windows XP Pro sp2. >> >> Thanks for your input. > >
Guest John Barnett MVP Posted September 2, 2007 Posted September 2, 2007 Re: recovery partition The NTFS drive marked C: is, as you say, your Windows XP partition. I'm not sure what the others might be. FAT is an early Windows 95 file system and is hardly used nowadays, having been replaced with FAT32 for windows 98. I would check the contents of both the FAT (EISA) and FAT32 partitions to see if any files are visible. You might have to visit the folder options and unhide hidden files and folders and the system files, especially if you find that nothing appears when you open the partitions. -- John Barnett MVP Associate Expert Windows - Shell/User Web: http://xphelpandsupport.mvps.org Web: http://vistasupport.mvps.org The information in this mail/post is supplied "as is". No warranty of any kind, either expressed or implied, is made in relation to the accuracy, reliability or content of this mail/post. The Author shall not be liable for any direct, indirect, incidental or consequential damages arising out of the use of, or inability to use, information or opinions expressed in this mail/post.. "brunetto" <brunetto@discussions.microsoft.com> wrote in message news:3199422E-C4E3-449B-9383-E9450C8599B3@microsoft.com... > Thanks for your reply, John. > > I'm going to have to do more research before I pursue this - if I choose > to. > But I have checked the Comuter Management (Local) console under Storage > > Disk Management and it seems there are 3 partitions: BASIC FAT, BASIC > FAT32 > and BASIC NTFS. I notice that the NTFS is my C drive. The FAT is " EISA > configuration" and the FAT 32 is "(Unknown Partition)." Could one of these > be > the recovery partition. > But in any event, this looks like a big order and I must proceed with much > caution. > > Thanks again > > "John Barnett MVP" wrote: > >> First thing you have to ask yourself is 'do I have a recovery partition?' >> Have you actually checked to see if such a partition exists? A recovery >> partition is usually put there by the PC manufacturer to store the image >> of >> the operating system just in case you need to re-install Windows XP. If >> you >> remove it, then you have no recovery backup to enable you to re-install >> Windows XP. If you have read your PC manual and it say's 'you can create >> a >> CD/DVD recovery by following certain instructions, then you could create >> that CD/DVD which would copy the Windows XP image to a CD/DVD in case of >> any >> problems - then you could remove the recovery partition. >> >> Having said all that, I would be more inclined to image the hard drive >> with >> Acronis True Image and throw any Norton software in the bin! >> >> -- >> John Barnett MVP >> Associate Expert >> Windows - Shell/User >> >> Web: http://xphelpandsupport.mvps.org >> Web: http://vistasupport.mvps.org >> >> The information in this mail/post is supplied "as is". No warranty of any >> kind, either expressed or implied, is made in relation to the accuracy, >> reliability or content of this mail/post. The Author shall not be liable >> for >> any direct, indirect, incidental or consequential damages arising out of >> the >> use of, or inability to use, information or opinions expressed in this >> mail/post.. >> >> "brunetto" <brunetto@discussions.microsoft.com> wrote in message >> news:5A792AF8-4D3A-424B-B2AB-7FF45B8FB341@microsoft.com... >> > Hello, >> > >> > Last year, I managed to install Norton GoBack. I was impressed by the >> > performance. >> > I encountered one problem and had to uninstall the GoBack. When I tried >> > to >> > reinstall, I got error messages. Recently I upgraded my Norton Internet >> > Security and GoBack was bundled with it. Everything else installed with >> > no >> > problem but I got the error message when I tried to install GoBack. I >> > emailed >> > Norton and was told that a recovery partition or multi-boot system will >> > no >> > allow GoBack to be installed. My question therefore is, is this >> > recovery >> > partition necessary and if not, can it be deleted? What do I gotta do >> > to >> > get >> > GoBack back? I have Windows XP Pro sp2. >> > >> > Thanks for your input. >> >>
Guest brunetto Posted September 2, 2007 Posted September 2, 2007 Re: recovery partition Thanks again, John. As far as checking the contents of the partitions, when I right click on the NTFS, the option to open is active and when I click on it, I see all the files present on the C drive. When I right click on the others however, the only option I get is for 'help.' When I click this I get a somewhat runaround in that there's no explanation of viewing the contents of this partition. When I right click on the FAT32, the (Unknown Partition), all options are ghosted out except for 'help' and 'delete this partition.' My next step,therefore, is to figure out how to view the contents of these 2 partitions. Hopefully, your input will help. Thank you again. "John Barnett MVP" wrote: > The NTFS drive marked C: is, as you say, your Windows XP partition. I'm not > sure what the others might be. FAT is an early Windows 95 file system and is > hardly used nowadays, having been replaced with FAT32 for windows 98. > > I would check the contents of both the FAT (EISA) and FAT32 partitions to > see if any files are visible. You might have to visit the folder options and > unhide hidden files and folders and the system files, especially if you find > that nothing appears when you open the partitions. > > -- > John Barnett MVP > Associate Expert > Windows - Shell/User > > Web: http://xphelpandsupport.mvps.org > Web: http://vistasupport.mvps.org > > The information in this mail/post is supplied "as is". No warranty of any > kind, either expressed or implied, is made in relation to the accuracy, > reliability or content of this mail/post. The Author shall not be liable for > any direct, indirect, incidental or consequential damages arising out of the > use of, or inability to use, information or opinions expressed in this > mail/post.. > > "brunetto" <brunetto@discussions.microsoft.com> wrote in message > news:3199422E-C4E3-449B-9383-E9450C8599B3@microsoft.com... > > Thanks for your reply, John. > > > > I'm going to have to do more research before I pursue this - if I choose > > to. > > But I have checked the Comuter Management (Local) console under Storage > > > Disk Management and it seems there are 3 partitions: BASIC FAT, BASIC > > FAT32 > > and BASIC NTFS. I notice that the NTFS is my C drive. The FAT is " EISA > > configuration" and the FAT 32 is "(Unknown Partition)." Could one of these > > be > > the recovery partition. > > But in any event, this looks like a big order and I must proceed with much > > caution. > > > > Thanks again > > > > "John Barnett MVP" wrote: > > > >> First thing you have to ask yourself is 'do I have a recovery partition?' > >> Have you actually checked to see if such a partition exists? A recovery > >> partition is usually put there by the PC manufacturer to store the image > >> of > >> the operating system just in case you need to re-install Windows XP. If > >> you > >> remove it, then you have no recovery backup to enable you to re-install > >> Windows XP. If you have read your PC manual and it say's 'you can create > >> a > >> CD/DVD recovery by following certain instructions, then you could create > >> that CD/DVD which would copy the Windows XP image to a CD/DVD in case of > >> any > >> problems - then you could remove the recovery partition. > >> > >> Having said all that, I would be more inclined to image the hard drive > >> with > >> Acronis True Image and throw any Norton software in the bin! > >> > >> -- > >> John Barnett MVP > >> Associate Expert > >> Windows - Shell/User > >> > >> Web: http://xphelpandsupport.mvps.org > >> Web: http://vistasupport.mvps.org > >> > >> The information in this mail/post is supplied "as is". No warranty of any > >> kind, either expressed or implied, is made in relation to the accuracy, > >> reliability or content of this mail/post. The Author shall not be liable > >> for > >> any direct, indirect, incidental or consequential damages arising out of > >> the > >> use of, or inability to use, information or opinions expressed in this > >> mail/post.. > >> > >> "brunetto" <brunetto@discussions.microsoft.com> wrote in message > >> news:5A792AF8-4D3A-424B-B2AB-7FF45B8FB341@microsoft.com... > >> > Hello, > >> > > >> > Last year, I managed to install Norton GoBack. I was impressed by the > >> > performance. > >> > I encountered one problem and had to uninstall the GoBack. When I tried > >> > to > >> > reinstall, I got error messages. Recently I upgraded my Norton Internet > >> > Security and GoBack was bundled with it. Everything else installed with > >> > no > >> > problem but I got the error message when I tried to install GoBack. I > >> > emailed > >> > Norton and was told that a recovery partition or multi-boot system will > >> > no > >> > allow GoBack to be installed. My question therefore is, is this > >> > recovery > >> > partition necessary and if not, can it be deleted? What do I gotta do > >> > to > >> > get > >> > GoBack back? I have Windows XP Pro sp2. > >> > > >> > Thanks for your input. > >> > >> > >
Guest brunetto Posted September 2, 2007 Posted September 2, 2007 Re: recovery partition Yes AJR, I don't remember how I initially came across the GoBack, but I had just done the goofy and deleted some really needed files and then emptied the recycle bin before I realized how important they were. The standard System Restore works well but not for recovering such files. So I followed the prompts and installed the GoBack and it did what it was supposed to. But one day out of the blue, I was prompted for a password before the system would even boot up. When I pushed the power button, I could not get any farther than the initial Windows xp splash screen before I was prompted for this GoBack password. The only problem here was that I had never assigned any such password. Eventually with help from Symantec, I was able to forcibly remove GoBack from the system and regain access to my computer. Earlier this year, my Norton Internet Security was upgraded and it came bundled with an issue of Goback. While installing the upgrade, the Internet Security part worked fine but when I attempted to install the GoBack, I got the error message: " Error: "Error 1406. Could not write value to key \CcWebWnd.ccWebWindow.1\CLSID. Verify that you have sufficient access to that key, or contact your support personnel" when installing GoBack ... Norton GoBack’s backup copy of the MBR for disk # is bad. If you have some other utility that has the ability to restore the MBR sector, you may want to give that utility a try. Otherwise, you will probably need to FDISK and FORMAT the disk. Norton GoBack’s backup... " Since then, I occasionally have tried to do the reinstall but I get the error that basically says that a multi-boot setup or hidden recovery partition has been detected and GoBack cannot be installed on the computer. I contacted Symantec again and they corroborate that because of this hard disk configuration, I am basically out of luck. "AJR" wrote: > brunnetto - Note from your primary post "...Last year, I managed to install > Norton GoBack. I was impressed by the performance. I encountered one problem > and had to uninstall the GoBack...." and "...When I tried to reinstall, I > got error messages...". > > Since GoBack was originially installed and functional no recovery partition > was involved. As to "...I got error messages...". - what were the error > messages and why was it neccessary to uninstall GoBack? > > Personally I agree with John - junk Norton (except for AV) and absouletly > consider Acronis. > > > > "brunetto" <brunetto@discussions.microsoft.com> wrote in message > news:5A792AF8-4D3A-424B-B2AB-7FF45B8FB341@microsoft.com... > > Hello, > > > > Last year, I managed to install Norton GoBack. I was impressed by the > > performance. > > I encountered one problem and had to uninstall the GoBack. When I tried to > > reinstall, I got error messages. Recently I upgraded my Norton Internet > > Security and GoBack was bundled with it. Everything else installed with no > > problem but I got the error message when I tried to install GoBack. I > > emailed > > Norton and was told that a recovery partition or multi-boot system will no > > allow GoBack to be installed. My question therefore is, is this recovery > > partition necessary and if not, can it be deleted? What do I gotta do to > > get > > GoBack back? I have Windows XP Pro sp2. > > > > Thanks for your input. > > >
Guest Plato Posted September 3, 2007 Posted September 3, 2007 Re: recovery partition =?Utf-8?B?YnJ1bmV0dG8=?= wrote: > > Last year, I managed to install Norton GoBack. I was impressed by the > performance. > I encountered one problem and had to uninstall the GoBack. When I tried to > reinstall, I got error messages. Recently I upgraded my Norton Internet > Security and GoBack was bundled with it. Everything else installed with no Never use Norton goback or Norton NIS. -- http://www.bootdisk.com/
Guest Lil' Dave Posted September 4, 2007 Posted September 4, 2007 Re: recovery partition In cases where a recovery partition exists, its not viewable in XP windows explorer. Hidden partitions are noted by filesystem type and unknown status in disk management. Factory recovery partition is normally hidden. In some cases, a separate partition may contain driver information regarding a laptop mouse pointer. In other cases, may also contain extended bios information. Sometimes has both. This is done by the computer manufacturer. Dave "brunetto" <brunetto@discussions.microsoft.com> wrote in message news:3199422E-C4E3-449B-9383-E9450C8599B3@microsoft.com... > Thanks for your reply, John. > > I'm going to have to do more research before I pursue this - if I choose > to. > But I have checked the Comuter Management (Local) console under Storage > > Disk Management and it seems there are 3 partitions: BASIC FAT, BASIC > FAT32 > and BASIC NTFS. I notice that the NTFS is my C drive. The FAT is " EISA > configuration" and the FAT 32 is "(Unknown Partition)." Could one of these > be > the recovery partition. > But in any event, this looks like a big order and I must proceed with much > caution. > > Thanks again > > "John Barnett MVP" wrote: > >> First thing you have to ask yourself is 'do I have a recovery partition?' >> Have you actually checked to see if such a partition exists? A recovery >> partition is usually put there by the PC manufacturer to store the image >> of >> the operating system just in case you need to re-install Windows XP. If >> you >> remove it, then you have no recovery backup to enable you to re-install >> Windows XP. If you have read your PC manual and it say's 'you can create >> a >> CD/DVD recovery by following certain instructions, then you could create >> that CD/DVD which would copy the Windows XP image to a CD/DVD in case of >> any >> problems - then you could remove the recovery partition. >> >> Having said all that, I would be more inclined to image the hard drive >> with >> Acronis True Image and throw any Norton software in the bin! >> >> -- >> John Barnett MVP >> Associate Expert >> Windows - Shell/User >> >> Web: http://xphelpandsupport.mvps.org >> Web: http://vistasupport.mvps.org >> >> The information in this mail/post is supplied "as is". No warranty of any >> kind, either expressed or implied, is made in relation to the accuracy, >> reliability or content of this mail/post. The Author shall not be liable >> for >> any direct, indirect, incidental or consequential damages arising out of >> the >> use of, or inability to use, information or opinions expressed in this >> mail/post.. >> >> "brunetto" <brunetto@discussions.microsoft.com> wrote in message >> news:5A792AF8-4D3A-424B-B2AB-7FF45B8FB341@microsoft.com... >> > Hello, >> > >> > Last year, I managed to install Norton GoBack. I was impressed by the >> > performance. >> > I encountered one problem and had to uninstall the GoBack. When I tried >> > to >> > reinstall, I got error messages. Recently I upgraded my Norton Internet >> > Security and GoBack was bundled with it. Everything else installed with >> > no >> > problem but I got the error message when I tried to install GoBack. I >> > emailed >> > Norton and was told that a recovery partition or multi-boot system will >> > no >> > allow GoBack to be installed. My question therefore is, is this >> > recovery >> > partition necessary and if not, can it be deleted? What do I gotta do >> > to >> > get >> > GoBack back? I have Windows XP Pro sp2. >> > >> > Thanks for your input. >> >>
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