Guest Will Owens Posted September 4, 2007 Posted September 4, 2007 Once in every 2 weeks one of our server crashes with the following errors, Timeout (30000 milliseconds) waiting for a transaction response from the ShellHWDetection service The issue is intermittent therefore very hard to analyze any trends. We have disabled all 3rd party applications but the issue still persists. It keeps on login every 2 secs; we have run hardware diagnostics, update all drivers and firmware but no good so far, I have searched the internet, many people have posted the same issue but no resolutions for this, The only thing which I can find on Microsoft website is about Xp [sysprep] which is irrelevant in this case. When the problem happens, the only way to recover is to restart the server I am pasting a list of all patches done so far on the server and the current configuration, however no recent changes have been made. It’s a dell 2950, below is some more information about the server: OS Name Microsoft® Windows® Server 2003, Enterprise Edition Version 5.2.3790 Service Pack 1 Build 3790 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name WMSQL1 System Manufacturer Dell Inc. System Model PowerEdge 2950 System Type X86-based PC Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz BIOS Version/Date Dell Inc. 1.3.7, 3/26/2007 SMBIOS Version 2.4 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume2 Locale Ireland Hardware Abstraction Layer Version = "5.2.3790.1830 (srv03_sp1_rtm.050324-1447)" User Name Not Available Time Zone GMT Daylight Time Total Physical Memory 8,190.98 MB Available Physical Memory 3.39 GB Total Virtual Memory 827.68 MB Available Virtual Memory 434.59 MB Page File Space 9.00 GB Page File C:\pagefile.sys The exact Error is : Error Service Control Manager 7011 Timeout (30000 milliseconds) waiting for a transaction response from the ShellHWDetection service. Apps and Patches Installed: ATI Display Driver 8.19.4-051206a-031438C-Dell Dell OpenManage Server Administrator 5.0.0 Dell System E-Support Tool EMC PowerPath 4.5.0 (32bit) 4.5.0 EMC PowerPath 4.5.0 eFix1 (32bit) 4.5.0 Hotfix for Windows Server 2003 (KB903081) 1 Intel® PRO Network Connections Drivers MSXML 4.0 SP2 (KB927978) 4.20.9841. 0 MSXML 4.0 SP2 (KB936181) 4.20.9848. 0 Microsoft Office XP Professional with FrontPage 10.0.2627.01 Microsoft SOAP Toolkit 2.0 SP2 623.1 Navisphere Agent Navisphere CLI PoolMon Log Creator 1.0.3 PowerChute Network Shutdown Remote Administration Tools 5.2.3790.0 SANsurfer FC HBA Manager V2.0.30 1.0.0.0 SMS Advanced Client 2.50.4160.2000 SQLXML 3.0 8.0.1915.0 Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows Server 2003 (KB893756) 1 Security Update for Windows Server 2003 (KB896358) 20050421.234609 Security Update for Windows Server 2003 (KB896424) 1 Security Update for Windows Server 2003 (KB896428) 1 Security Update for Windows Server 2003 (KB899587) 1 Security Update for Windows Server 2003 (KB899588) 1 Security Update for Windows Server 2003 (KB899589) 1 Security Update for Windows Server 2003 (KB899591) 1 Security Update for Windows Server 2003 (KB900725) 1 Security Update for Windows Server 2003 (KB901017) 1 Security Update for Windows Server 2003 (KB901214) 1 Security Update for Windows Server 2003 (KB902400) 1 Security Update for Windows Server 2003 (KB904706) 2 Security Update for Windows Server 2003 (KB905414) 1 Security Update for Windows Server 2003 (KB908519) 1 Security Update for Windows Server 2003 (KB911562) 1 Security Update for Windows Server 2003 (KB911927) 1 Security Update for Windows Server 2003 (KB912919) 1 Security Update for Windows Server 2003 (KB914388) 1 Security Update for Windows Server 2003 (KB914389) 1 Security Update for Windows Server 2003 (KB917344) 1 Security Update for Windows Server 2003 (KB917422) 1 Security Update for Windows Server 2003 (KB917537) 1 Security Update for Windows Server 2003 (KB917734) 1 Security Update for Windows Server 2003 (KB917953) 1 Security Update for Windows Server 2003 (KB918118) 1 Security Update for Windows Server 2003 (KB918439) 1 Security Update for Windows Server 2003 (KB920213) 1 Security Update for Windows Server 2003 (KB920670) 1 Security Update for Windows Server 2003 (KB920683) 1 Security Update for Windows Server 2003 (KB920685) 1 Security Update for Windows Server 2003 (KB921398) 1 Security Update for Windows Server 2003 (KB921503) 1 Security Update for Windows Server 2003 (KB921883) 2 Security Update for Windows Server 2003 (KB922616) 1 Security Update for Windows Server 2003 (KB922819) 1 Security Update for Windows Server 2003 (KB923191) 1 Security Update for Windows Server 2003 (KB923414) 1 Security Update for Windows Server 2003 (KB923689) 1 Security Update for Windows Server 2003 (KB923694) 1 Security Update for Windows Server 2003 (KB923980) 1 Security Update for Windows Server 2003 (KB924191) 1 Security Update for Windows Server 2003 (KB924496) 1 Security Update for Windows Server 2003 (KB924667) 1 Security Update for Windows Server 2003 (KB925454) 1 Security Update for Windows Server 2003 (KB925902) 1 Security Update for Windows Server 2003 (KB926122) 1 Security Update for Windows Server 2003 (KB926247) 1 Security Update for Windows Server 2003 (KB926436) 1 Security Update for Windows Server 2003 (KB928090) 1 Security Update for Windows Server 2003 (KB928255) 1 Security Update for Windows Server 2003 (KB928843) 1 Security Update for Windows Server 2003 (KB929123) 1 Security Update for Windows Server 2003 (KB929969) 1 Security Update for Windows Server 2003 (KB930178) 1 Security Update for Windows Server 2003 (KB931768) 1 Security Update for Windows Server 2003 (KB931784) 1 Security Update for Windows Server 2003 (KB932168) 1 Security Update for Windows Server 2003 (KB933566) 1 Security Update for Windows Server 2003 (KB933854) 1 Security Update for Windows Server 2003 (KB935839) 1 Security Update for Windows Server 2003 (KB935840) 1 Security Update for Windows Server 2003 (KB936021) 1 Security Update for Windows Server 2003 (KB936782) 1 Security Update for Windows Server 2003 (KB937143) 1 Security Update for Windows Server 2003 (KB938127) 1 Security Update for Windows Server 2003 (KB938829) 1 Symantec Backup Exec Remote Agent for Windows Servers 10.1.5629 Trend Micro OfficeScan Client Update for Windows Server 2003 (KB898715) 20050502.084329 I can post Mps if required. thanks for your help.
Guest net_admin Posted September 4, 2007 Posted September 4, 2007 RE: windows 2003 Ent SP1 Server Crash Issues I believe you have already searched google for that, correct? I found some comments here: http://www.eventid.net/display.asp?eventid=7011&eventno=110&source=Service%20Control%20Manager&phase=1 -- NetAdmin <São Paulo, BR> "Das ist nicht mein bier... arschloch."
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