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I am no longer able to download both RAW and jpeg files of the same photo from my camera with the latest update to Photos. Is there a fix for this?

Guest KRH_751

By Guest KRH_751
in Microsoft Products Support & Discussions

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Guest KRH_751

Guest KRH_751

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I often take photos with both RAW and jpeg formats of the picture saved on the camera. Prior to the latest update, Photos would recognize and download both the RAW and jpeg files to my computer. With the latest update of Photos, the program no longer recognizes that the jpeg file exists if there is also a RAW file of the same photo and therefore will not download the jpeg from the camera to my computer. If only a jpeg file is saved, Photos still recognizes and downloads the file. Tried going back to Legacy Photos and it does no longer detects any photos on my camera. Camera is Canon 77D. A

 

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