Guest Traderman Posted September 5, 2007 Posted September 5, 2007 I have a compatability problem with a Matrox Graphics card. When I install it on my computer (not this one), I can not access the internet, and the card does not work properly. The Customer service people at Matrox have given me this reply --------------------------------------------------------- "There is a compatibility issue between Windows Service Pack 2 and the PCIe root hub when using a PCI video card that has a bridge. If you look in the device manager you will probably see a yellow ! warning on the root hub. This means that Windows (SP2) thinks that the bridge on the PCi display adapter is the root hub and will not see any other devices that are behind the bridge. We have reported this issue to Microsoft and a “hot fix” has been made available however the only known way to get the fix is to contact Microsoft. The file name is WindowsXP-KB890463-x86-ENU.exe " ----------------------------------------------- Does anyone know how I can get hold of this fix. The details I gave to Matrox are as follows ------------------------------------ (1) MAKE/MODEL OR MOTHERBOARD ASRock Conroe 1333-d667 (2) OPERATING SYSTEM Office Professional (3) MATROX DRIVER PACKAGE None included with package. I downloaded version 2.04.01.79 SE U WHQL from the Matrox website (4) DETAILED EXPLANATION FOR CONTACTING US When I try to install the card I have two problems I cannot connect to the Internet (broadband) There appears to be a conflict with the Network adapter (Realtek RTL8139/810x Family Fast Ethernet NIC) on my motherboard, which disappears from the device manager when the card is installed, and cannot be reinstalled, and so I have no connection to my Internet line ------------------------------------------------------- Thanks in advance
Guest Mike Cawood, HND BIT Posted September 5, 2007 Posted September 5, 2007 Re: Matrox Graphics card Compatability "Traderman" <Traderman@discussions.microsoft.com> wrote in message news:875C51AA-CBAA-4069-AB33-ADB04717E710@microsoft.com... >I have a compatability problem with a Matrox Graphics card. When I install >it > on my computer (not this one), I can not access the internet, and the card > does not work properly. > The Customer service people at Matrox have given me this reply > --------------------------------------------------------- > "There is a compatibility issue between Windows Service Pack 2 and the > PCIe > root hub when using a PCI video card that has a bridge. > > If you look in the device manager you will probably see a yellow ! warning > on the root hub. > > This means that Windows (SP2) thinks that the bridge on the PCi display > adapter is the root hub and will not see any other devices that are behind > the bridge. > > We have reported this issue to Microsoft and a â?ohot fixâ?� has been made > available however the only known way to get the fix is to contact > Microsoft. > > The file name is WindowsXP-KB890463-x86-ENU.exe " > http://support.microsoft.com/kb/890463/en-us This is just the result of a search, I have no knowledge of the problem. Regards Mike.
Guest Bob I Posted September 5, 2007 Posted September 5, 2007 Re: Matrox Graphics card Compatability Just follow the instructions in the referenced article http://support.microsoft.com/kb/890463/en-us Traderman wrote: > I have a compatability problem with a Matrox Graphics card. When I install it > on my computer (not this one), I can not access the internet, and the card > does not work properly. > The Customer service people at Matrox have given me this reply > --------------------------------------------------------- > "There is a compatibility issue between Windows Service Pack 2 and the PCIe > root hub when using a PCI video card that has a bridge. > > If you look in the device manager you will probably see a yellow ! warning > on the root hub. > > This means that Windows (SP2) thinks that the bridge on the PCi display > adapter is the root hub and will not see any other devices that are behind > the bridge. > > We have reported this issue to Microsoft and a “hot fix” has been made > available however the only known way to get the fix is to contact Microsoft. > > The file name is WindowsXP-KB890463-x86-ENU.exe " > > ----------------------------------------------- > > Does anyone know how I can get hold of this fix. > > The details I gave to Matrox are as follows > > ------------------------------------ > (1) MAKE/MODEL OR MOTHERBOARD > > ASRock Conroe 1333-d667 > > (2) OPERATING SYSTEM > > Office Professional > > (3) MATROX DRIVER PACKAGE > > None included with package. I downloaded version 2.04.01.79 SE U WHQL from > the Matrox website > > (4) DETAILED EXPLANATION FOR CONTACTING US > > When I try to install the card I have two problems > > I cannot connect to the Internet (broadband) There appears to be a conflict > with the Network adapter (Realtek RTL8139/810x Family Fast Ethernet NIC) on > my motherboard, which disappears from the device manager when the card is > installed, and cannot be reinstalled, and so I have no connection to my > Internet line > ------------------------------------------------------- > > Thanks in advance > > >
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